322 Historic Nature Trail, Gatlinburg, TN 37738, United States
#31 of 577 hotels in Gatlinburg
Guests' ChoiceBased on 757 hotel reviews
8.9Cleanliness
9.1
Comfort
9.1
Location
9.3
Facilities
9.0
Staff
9.2
Value for money
8.3
Free WiFi
7.5
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End of dialog contentReviewed: 19 September 2024
Kayla
United StatesNo complaints!
Water park, location, clean & updated facility, breakfast
Stayed in September 2024
Reviewed: 16 September 2024
Bobby
United StatesNothing.
Extremely clean property. Staff very friendly and courteous.
Stayed in September 2024
Reviewed: 10 September 2024
Zachary
United StatesLoved everything
Swimming area for kids.
Stayed in September 2024
Reviewed: 9 September 2024
James
United StatesNothing
Location/ cleanliness
Stayed in August 2024
Reviewed: 6 September 2024
Connie
United StatesWalking distance of town and bears passed thru.
Stayed in September 2024
Reviewed: 27 August 2024
Brenda
United StatesWashcloths were like sandpaper
Location. Breakfast was good
Stayed in August 2024
Reviewed: 11 August 2024
Marla
United StatesBed needs to be LOWER The thermostat on the wall was Too HIGH for someone in a Wheelchair
Breakfast was good Room was very spacious & clean
Stayed in August 2024
Reviewed: 5 August 2024
Kirsten
United StatesNothing to really complain about. Coffee in the lobby could be kept warmer
As always the kids loved the pool area. We like the location close to everything. No searching or paying for a place to park.
Stayed in August 2024
Reviewed: 23 July 2024
Jennifer
United StatesPool was awesome however I thought the chlorine levels must have been very high as our eyes were burning like crazy. I know nothing about pools thought so could of just been us
Stayed in July 2024
Reviewed: 22 July 2024
Autumn
United StatesThe only thing I had bad was the pull out sofa that had a huge wire hanging out of it that I hat to stuff so my kids did t get poked with it and as I’m putting on the sheets right in the middle of the mattress as I’m lifting it up was a pile of candy melted to the mattress which was disgusting so yeah I don’t know nothing bout that but please get that maids to handle that it’s room 412
Everything was great from the location and especially the indoor pool which my kids love and being right across from the favorite breakfast place to eat was a plus
Stayed in July 2024
Reviewed: 21 July 2024
Tonya
United StatesThe water park was awesome. Especially since it was indoor.
Stayed in July 2024
Reviewed: 5 July 2024
Carlton
United StatesWish it was a little cheaper.
Very friendly front staff. Breakfast was very good. Very clean hotel and the beds were very comfortable. Great location.
Stayed in July 2024
Reviewed: 4 July 2024
Angela
United StatesPool could be bigger.
Friendly staff, location and room being well cleaned everyday.
Stayed in July 2024
Reviewed: 3 July 2024
Xanna
United StatesExcellent location - easy to walk around downtown. Very good breakfast. This hotel was the cleanest I have stayed at in a long time. Will definitely recommend to others.
Stayed in July 2024
Reviewed: 2 July 2024
Frankie
United StatesWifi in my 3rd room floor was poor. TV signal on 3rd room floor was poor also.
Location was perfect. Walking distance to downtown. Room was exceptionally clean.
Stayed in July 2024
Reviewed: 29 June 2024
Indre
United StatesConvenient location, great indoor pool/ splash pad with water slides
Stayed in June 2024
Reviewed: 28 June 2024
Richard
United StatesWe have stayed at numerous Holiday Inn Expresses before but this one did not have a hot tub, so that in itself was a little bit disappointing.
Breakfast was good. The Staff were kind and helpful. Our room was good, even though our tv kept losing its signal. Our view was amazing loved it.
Stayed in June 2024
Reviewed: 26 June 2024
Kimi
United StatesNo complaints.
The hotel was very clean and the staff was so nice. The breakfast was really good also. I was very happy with the location and will definitely come back.
Stayed in June 2024
Reviewed: 24 June 2024
Farrah
United StatesThe water temp in shower was not as hot as I like but other than that everything was great!
Stayed in June 2024
Reviewed: 20 May 2024
Carla
United StatesClean
Serenity and peace
Stayed in May 2024
Reviewed: 17 May 2024
Angel
United StatesNothing
It was so nice and clean and the staff was very friendly.
Stayed in May 2024
Reviewed: 10 May 2024
Courtney
United StatesOur a/c in our room was loud and rattled, like startled me right out of bed in the middle of the night. Cosmetic damages in the room with the wall. Bathroom wasn't the cleanest but probably from the age and use but wasn't enough to gross me out.
Pool, water area, game area was great for kids. Breakfast was average hotel food. Location, amazing. Lobby was clean, loved the bird. The employee checking me in was great! Overall, I was very pleased.
Stayed in May 2024
Reviewed: 9 May 2024
Heather
United StatesThe pool Was not heated and the little indoor water park for kids was very cold
How nice the lobby was a the beds were comfortable. The pool was nice and working
Stayed in May 2024
Reviewed: 7 May 2024
Bradley
United StatesI cant think of anything
breakfast was great, the place was clean, modern, well lit, had a great time
Stayed in May 2024
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