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Reviews of SureStay Plus Hotel by Best Western Elizabethtown Hershey 3 stars

147 Merts Dr , Elizabethtown, PA 17022-8803, United States

#1 of 3 hotels in Elizabethtown

Guests' Choice

Review score

Based on 401 hotel reviews

8.3

Score breakdown

  • Cleanliness

    8.7

  • Comfort

    8.7

  • Location

    8.6

  • Facilities

    8.5

  • Staff

    8.9

  • Value for money

    8.2

  • Free WiFi

    8.5

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Showing 1 – 25

  • Reviewed: 26 June 2024

    9.0
    Just a sleepover
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    N/A

    Stayed in June 2024

  • Reviewed: 26 June 2024

    7.0
    Except for the item noted above, it was an interesting visit.
    • Leisure trip
    • Couple
    • King Room
    • Stayed 2 nights

    The in-room bathroom was very, very small and was equipped with a very low and small bowl commode which made use very difficult for my wife and me. Most facilities provide the chair-height, elongated commode which is much more comfortable for we folks who are getting older. Unfortunately, this one item had a notably negative effect on our brief stay.

    The location in relation to the purpose of our trip. The staff was very friendly and professional and helpful.

    Stayed in June 2024

  • Reviewed: 17 June 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Large Double Room with Two Double Beds
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    Appears to be relatively new/well maintained

    Stayed in June 2024

  • Reviewed: 10 June 2024

    9.0
    Loved it all. ❤️. Would use again.
    • Leisure trip
    • Couple
    • King Room
    • Stayed 3 nights

    Lewis, the night front desk attendant prioritized getting us a ground floor room due to my wife’s heart condition. This all occurred at midnight when we checked in. the B&B’s AC we were at broke.

    Stayed in June 2024

  • Reviewed: 10 June 2024

    7.0
    Decent hotel; not sure it was worth $300 per night.
    • Leisure trip
    • Family with young children
    • King Room
    • Stayed 1 night

    The room smelled somewhat musty - not enough to change rooms, but not overly pleasant either.

    Breakfast was wonderful - lots of choice of both hot and cold foods. The hotel seems reasonably well maintained, and was convenient to the soccer fields my son's team was playing at.

    Stayed in June 2024

  • Reviewed: 7 June 2024

    9.0
    Clean, comforting, hotel. Definitely recommend!
    • Leisure trip
    • Family with young children
    • King Room
    • Stayed 1 night

    No recommendation. Thanks!

    Breakfast was very good, especially the coffee. We appreciate the cleanliness and the check in process was easy. We would definitely recommend.

    Stayed in April 2024

  • Reviewed: 3 June 2024

    7.0
    Close to Spooky Nook for tournament time!
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds and Sofa Bed
    • Stayed 1 night

    The price of the hotel was a little high compared to the room size. The bathroom fan was lout. Did not like that the light switch was outside of the bathroom. The bathroom lighting was a little too dim.

    Appreciated the options provided during breakfast. The sausage patties were a little too rubbery. The staff was very friendly. The area was clean and organized.

    Stayed in June 2024

  • Reviewed: 27 May 2024

    7.0
    It was fine for one night stay
    • Leisure trip
    • Group
    • Kitchenette Suite - 1 King Bed
    • Stayed 1 night
    • Submitted via mobile

    Was a bit unkept. Curtains were dirty and the toilet wouldn’t stop running

    Stayed in May 2024

  • Reviewed: 24 May 2024

    8.0
    Very nice community
    • Leisure trip
    • Couple
    • King Room with Sofa Bed and Spa Bath
    • Stayed 1 night
    • Submitted via mobile

    We were told by a clerk that my daughter could have our room upon chocking out she also paid for a room for 4 nights and they did not follow thru because we booked thru booking.com not the hotel direct causing a very upset stay and her 1st room was very humid and had a dehumidifier in it ans smelled musty so they moved her

    We were in a very nice community

    Stayed in May 2024

  • Reviewed: 22 May 2024

    7.0
    It was very relaxing, and pleasant the hotel seems to be in a good location.
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 2 nights

    My last day there, at around 12 midnight some guest that came from a wedding or maybe even the club, they were very loud and running in the halls. I thought it was kids but it turned out to be grown adults.

    I pretty much like everything, everything was great. It was clean and everyone was very helpful and nice. The kitchen help was very good of taking care of the guest. The food was great seems fresh.

    Stayed in May 2024

  • Reviewed: 17 May 2024

    9.0
    enjoyed stay wish pool was cleaner and warmer
    • Business trip
    • Family with young children
    • King Room
    • Stayed 2 nights

    no bacon on Monday

    great food good location

    Stayed in May 2024

  • Reviewed: 14 May 2024

    7.0
    Great hotel, just limited to your room as no bar area, .
    • Leisure trip
    • Couple
    • King Room
    • Stayed 7 nights
    • Submitted via mobile

    Frosty reception on check in asking for $25 to check in early(1pm) unless we wait until 2pm then no extra fee, no real engagement from that point for the rest of our stay.

    Breakfast was great, lots of choice. Room looked after by housekeeping very well.

    Stayed in May 2024

  • Reviewed: 13 May 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds
    • Stayed 1 night

    Cooling/heating unit in room was extremely loud.

    Breakfast attendee and front desk staff were all friendly and welcoming.

    Stayed in May 2024

  • Reviewed: 9 May 2024

    9.0
    It was close to Etown College.
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    Paying an additional charge to check out later.

    The facility was clean. Breakfast was ok. Staff was nice.

    Stayed in May 2024

  • Reviewed: 30 April 2024

    8.0
    It served our purpose. We were in Elizabethtown to pick up a puppy.
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    We found an old banana left behind and a candy wrapper in the drawer. The walls were thin and we heard a lot of hallway noise.

    The location was great for our purposes. The breakfast buffet was great. Nice variety of food and lots of seating.

    Stayed in April 2024

  • Reviewed: 22 April 2024

    8.0
    Great for the money
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted via mobile

    It's a bit isolated, no place to walk for dinner. But not a big problem for us.

    Clean room. Nice staff. TV worked. The pool was ok, spa nice and warm

    Stayed in April 2024

  • Reviewed: 17 April 2024

    8.0
    Very good
    • With a pet
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted via mobile

    The only complaint that I have was the toilet when filling was the loudest one that I ever heard in my life. For some reason the room next to ours shower was also very loud when the water was running ours was not. Compared to all of the positives this hotel had this was insignificant

    The breakfast was better than most other hotels that I have been to. The food was very good and food areas were kept very clean

    Stayed in April 2024

  • Reviewed: 14 April 2024

    7.0
    Was good for a quick place to rest your head. But was definitely disappointed when I walked in.
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    The picture were deceiving. Not as modern as I thought. The bathroom wad tiny and the sink was outside of the bathroom. Had a funny smell, like dusty and dingy

    Convenience to my destination Parking Breakfast was plentiful

    Stayed in April 2024

  • Reviewed: 7 April 2024

    9.0
    Great!
    • Business trip
    • Solo traveller
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing to mention

    Staff was friendly and helpful. Breakfast was amazing

    Stayed in March 2024

  • Reviewed: 6 April 2024

    9.0
    Good stay, clean, quiet.
    • Business trip
    • Solo traveller
    • Double Room with Two Double Beds
    • Stayed 4 nights
    • Submitted via mobile

    Nothing

    Good Breakfast, very clean rooms,

    Stayed in April 2024

  • Reviewed: 30 March 2024

    9.0
    Great hotel
    • Leisure trip
    • Couple
    • King Room with Sofa Bed and Spa Bath
    • Stayed 5 nights
    • Submitted via mobile

    Largest room we have ever had anywhere. There was still plenty of space in the room with the sofa bed opened. The room and bed were very comfortable, and we didn't experience any problems. Staff was polite and always helpful. The hotel and room were clean and attractive. I would definitely recommend this hotel to anyone.

    Stayed in March 2024

  • Reviewed: 25 March 2024

    9.0
    Superb
    • Family with young children
    • Queen Room with Two Queen Beds and Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    The cable did not have enough channels. The price for the hotel was kind of pricey, but it was in the range of surrounding hotels.

    The breakfast was amazing. Room size was great. The indoor pool was great to have for the kids to go into.

    Stayed in March 2024

  • Reviewed: 11 March 2024

    9.0
    Just an overnight stay was was very nice and clean.
    • Leisure trip
    • Family with young children
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    Guest doors are extremely loud when closing.

    Hotel was very nice. Looked fairly new. Was easy to get to off the interstate.

    Stayed in March 2024

  • Reviewed: 23 February 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • King Room
    • Stayed 2 nights

    Great breakfast. Lots of choices except we check out Monday at 6;15am not open till 6:30am. Just got coffee at the coffee bar. Nice stay

    Stayed in February 2024

Showing 1 – 25

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