1290 Arsenal Street , Watertown, NY 13601, United States
#2 of 9 hotels in Watertown
Guests' ChoiceBased on 183 hotel reviews
8.7Cleanliness
9.3
Comfort
9.0
Location
9.0
Facilities
9.2
Staff
9.4
Value for money
8.4
Free WiFi
9.7
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End of dialog contentReviewed: 18 September 2022
Flack
United StatesEverything the rude staff at the desk and customer service refusing to give my money back after someone rudely unauthorized used my card to make this booking reservation
Nothing at all the staff are horrible and my card was used to make a reservation and the staff rudely stated they will not issue my money back to me
Stayed in September 2022
Reviewed: 27 August 2022
Maher
United StatesGreat location everything you need are around the area, the checked in was quick and smooth.
Stayed in August 2022
Reviewed: 24 August 2022
Andrea
United Statesconfined hallways, dark rooms with a strong odor.
convenient location
Stayed in August 2022
Reviewed: 7 August 2022
Joseph
United StatesSound proofing. Could hear guests next door.
Location good. Exercise room. Snacks bar availability.
Stayed in August 2022
Reviewed: 7 August 2022
Beverly
United StatesBed was old and uncomfortable. Pillows were bad. Cleanliness was not great. hallways smelled musty. Our curtains were ripped.
It was quiet.
Stayed in August 2022
Reviewed: 23 July 2022
Doopey15
United StatesThe painful noise in the restaurant from wedding parties, salmon fishers, large groups of were there to party.These larger groups could eat in other room. Also, baffles and noise abatement could help. Also, in 5 days, we had no housekeeping.
We didn’t eat breakfast. Drove to Dunkin Donuts.
Stayed in July 2022
Reviewed: 1 May 2022
Debra
Canadalittle pricey for what you get.
it was close to the interstate. the staff were amazing
Stayed in May 2022
Reviewed: 30 April 2022
Catherine
CanadaNothing
Excellent
Stayed in April 2022
Reviewed: 14 March 2022
Cecilia
United StatesI know the hotel can’t control how loud the guests are, but on our floor next to us the Guest was very loud running up n down the hallway and falling on the walls, When we opened the door to see what the commotion was, they were on the floor laughing, When I asked them to please be quiet they Swore at us and told us to mind my business, they then proceeded to tell me to make them Shut up! I closed my door and ignored them. When they did get to their room, They started to bang on our wall , Finally in about 5 minutes they stopped.
was very close to everything
Stayed in March 2022
Reviewed: 5 March 2022
Bennett
United Statesour room was not clean l. our refrigerator was dirty and sticky. the pillows were so flat and the bed was very hard.
the place was beautiful
Stayed in February 2022
Reviewed: 16 October 2021
Julia
United Statesdidn’t have my rooms correct, charged more than booking said
family friendly
Stayed in October 2021
Reviewed: 30 September 2021
Hoens
United StatesBreakfast was fine, although I had full price for it. The staff did not let me know or offer to check on my Hilton Rewards. More importantly, they put me into a room that faced a major highway (Route 81). The noise kept me and my wife up all night. I was not advised of this nor did the staff offer to put me somewhere else. Who builds a hotel facing a major highway???
Place was very clean and smelled well. Staff were courteous and professional.
Stayed in September 2021
Reviewed: 28 June 2021
Ashley
United StatesPeople were extremely loud all day and all night, very loud bangs constantly coming from upstairs. I also know for an absolute fact I left my $3,000 engagement ring in that room and they said they couldn’t find it. I sense dishonesty and I’m really upset that I’ll never see that ring again.
Loved the breakfast
Stayed in May 2021
Reviewed: 8 July 2023
Anonymous
United StatesThey don’t clean your room daily
I liked they took in dogs
Stayed in July 2023
Reviewed: 6 March 2023
Anonymous
Canadavery conveniently setup
Stayed in March 2023
Reviewed: 26 February 2023
Anonymous
United StatesNo complaints. Staff was friendly and helpful.
Relaxed and fun atmosphere
Stayed in February 2023
Reviewed: 27 February 2022
Anonymous
United Stateslots of kids in the jacuzzi area but that’s why we got a personal tub room haha
everything was absolutely beautiful!
Stayed in February 2022
Reviewed: 23 June 2024
Michael
United StatesThere are no comments available for this review
Stayed in June 2024
Reviewed: 15 June 2024
Pedro
United StatesThere are no comments available for this review
Stayed in March 2024
Reviewed: 2 June 2024
Shellie
United StatesThere are no comments available for this review
Stayed in June 2024
Reviewed: 1 June 2024
Derek
JapanThere are no comments available for this review
Stayed in March 2024
Reviewed: 4 March 2024
Leslie
United StatesThere are no comments available for this review
Stayed in February 2024
Reviewed: 25 February 2024
Charlton
United StatesThere are no comments available for this review
Stayed in February 2024
Reviewed: 25 January 2024
Raso
United StatesThere are no comments available for this review
Stayed in December 2023
Reviewed: 8 January 2024
Anthony
United StatesThere are no comments available for this review
Stayed in December 2023
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