65 Commercial Street, Portland, ME 04101, United States
#12 of 26 hotels in Portland
Guests' ChoiceBased on 437 hotel reviews
8.4Cleanliness
8.8
Comfort
8.8
Location
9.4
Facilities
8.4
Staff
8.9
Value for money
7.6
Free WiFi
8.9
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta, Iceland, Australia, Greece, Brazil and North Carolina. For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 19 September 2024
Ruoming
United StatesThe room service is not very good. We called the room service several times without any replies.
Good location.
Stayed in September 2024
Reviewed: 19 September 2024
James
United StatesA bit pricey but worth it. TV channels were incomprehensible and no guide that i could find.
great location... close to everything. nice clean large room. Good coffee in morning. DIdnt have the food...too many good options nearby.
Stayed in September 2024
Reviewed: 7 September 2024
Helen
United StatesThe parking fee - $30/day on top of the room
Location, walking distance to everything
Stayed in September 2024
Reviewed: 6 September 2024
Stephen
United StatesTrouble with tv
Location
Stayed in September 2024
Reviewed: 15 August 2024
Jackie
United StatesThe hotel had filthy carpeting in the elevators and our room (better to have tiled floors in elevator, new carpet in rooms). The elevators were extremely slow. When we checked in on a Sunday, I was happy that there were some cookies in the lobby….but they were burnt on the bottom. Best not to offer them to hotel guests.
Location was great.
Stayed in August 2024
Reviewed: 11 August 2024
Lena
United StatesThe bathroom needed updates, the shower curtain looked like it’s hanging by it’s last thread, the shower head was off when we got there so we had to screw it back in place, and the water pressure in the shower was weak..
It was a nice hotel, location was excellent
Stayed in August 2024
Reviewed: 7 August 2024
Mike
United StatesVery good
Stayed in August 2024
Reviewed: 5 August 2024
Kelly
United StatesLocation, size of rooms,
Stayed in August 2024
Reviewed: 16 July 2024
Berens
United States$30 a night parking was not fun
Comfy bed, clean room and great location, amazing views
Stayed in July 2024
Reviewed: 6 July 2024
Carol
United StatesThe breakfast food was okay but convenient.
The location was excellent. We have never stayed in a hotel where the entire staff was friendly and helpful. They all seemed happy to serve the customers.
Stayed in July 2024
Reviewed: 21 June 2024
Sara
United StatesParking garage obstructed some of the view but not a huge deal
The closeness to the waterfront, accessibility
Stayed in June 2024
Reviewed: 13 June 2024
Nancy
United StatesI expected the inn to be right on the water, hence, “waterfront” . It’s on the opposite side of the street and you have to look over buildings to see the water.
The breakfast was good, the staff was wonderful, the rooms were clean and the housekeeping was awsome. The complimentary appetizers and treats were A nice surprise to celebrate our 50 th.
Stayed in June 2024
Reviewed: 12 June 2024
Carmen
United StatesLocation
Stayed in May 2024
Reviewed: 9 June 2024
Stacey
United StatesLocation and staff
Stayed in May 2024
Reviewed: 26 May 2024
Dorothy
United StatesPrice. We could have used some help with our bags.
Location. We could easily walk the downtown area.The desk staff were friendly and helpful. The valet attendant was especially helpful and made sure we could access our car when needed.
Stayed in May 2024
Reviewed: 18 May 2024
Roman
SwitzerlandA safe could have been provided.
Great location in the city center yet very quiet. Spacious room with the harbor view.
Stayed in May 2024
Reviewed: 15 May 2024
Hellmut
United Stateswould appreciate free continental breakfast
great location, neat and clean, comfortable sitting chair, friendly staff
Stayed in May 2024
Reviewed: 5 May 2024
Jeremiah
United StatesThe room was very spacious and clean, with delightfully comfortable beds. The shower had excellent water pressure. The staff were friendly and jovial and made the check-in not only a breeze but a pleasant experience.
Stayed in May 2024
Reviewed: 1 May 2024
Susan
United StatesParking was pricey, food and drink options in the hotel didn’t interest me.
Location was great, near the water and close to many food and shopping options. Room was clean, bed was very comfortable, and I had a view of the water. Staff was friendly and helpful.
Stayed in April 2024
Reviewed: 25 April 2024
Timothy
United StatesDidn't like being assigned without being told a handicap room, with kind of a locker room bathroom. Were we targeted somehow because of age? Expected a tub and shower, not just a handicap, walk-in shower. Too many warnings beforehand about not showing up before 4 pm check-in. We showed up well after 4. Doesn't compete with other hotels in Portland that have complimentary breakfasts at same total price.
Quiet with comfortable and clean beds. Nice available coffee and cookies. Great valets and parking service.
Stayed in April 2024
Reviewed: 20 April 2024
Laycee
United StatesThe $30 parking we weren’t told about.
Staff was nice, beds comfortable.
Stayed in April 2024
Reviewed: 15 April 2024
Patricia
United StatesThe cleanliness could be better
The location is really good
Stayed in April 2024
Reviewed: 7 April 2024
Ellen
United StatesRoom next to me smoked pot. Smells bad
Kind services
Stayed in April 2024
Reviewed: 5 April 2024
Bunny
United StatesDid not have breakfast and the location was awesome.
Stayed in April 2024
San Vito, Italy
Ho Chi Minh City, Vietnam
Barcelona, Spain
Champoluc, Italy
Lezzeno, Italy
Udawalawe, Sri Lanka
Warsaw, Poland
George Town, Malaysia
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content