It was so cold, i didn't get to check out the outdoor fireplace! Absolutely nothing I didn't like here

Great breakfast, very nice and helpful workers. Clean and comfortable rooms, bar had a limited but good selection of drinks and food. Ate dinner here for 2 nights and it was amazing each time!

Stayed in October 2023

All of a sudden I’m having random charges on my card from them.

It was pretty clean. By the place I had a conference at.

Stayed in October 2023

I was charged twice

Stayed in September 2023

Breakfast

Breakfast was just okay. They were out of alot of things

Stayed in September 2023

Friendly and easy

Stayed in August 2023

Bed pillows were not very comfortable to us. I'm sure other people love them, they just weren't our taste

Very clean, very friendly staff

Stayed in September 2023

Booked a little getaway with my husband, the hotel was very nice, clean, modern! Staff was friendly and very helpful at check in, giving us a ton of information about the property and even giving surrounding dinner recommendations! We decided to stay in and order room service, the food was fantastic, affordable, and arrived to the room quickly! Our room was cute, very clean, and the bed was very comfortable! Overall great hotel, felt very safe, clean, comfortable, with great food and drinks! We’ll definitely be back soon!

Stayed in August 2023

I did not like and will never use booking.com again or any third party sites! They showed great looking rooms at several hotels and each hotel we went to was nothing like the photos sown. Hard to get a refund through third parties. It was a disaster

The staff helped immediately with booking a room after several failed attempts booking online elsewhere.

Stayed in July 2023

Room basically didn’t have a window, staff ignored requests and room appeared used.

Stayed in August 2023

Parking

Everything nice & clean. Hotel Amazing staff

Stayed in July 2023

At no fault of the facilities, the weather did not allow me to walk and explore the surrounding area. The street parking could be more guest user friendly.

We did not have a chance to have breakfast, but it looked well displayed. I appreciated the staff at check in and check out. Friendly, helpful and lovely personalities. I was struggling with the parking situation and they helped me make a safe and reasonable choice.

Stayed in June 2023

The man at check-in acted like I was a huge inconvenience for trying to check in. The bed and pillows were horribly lumpy and uncomfortable. The hotel was incredibly expensive (it was Kalamazoo, not New York!), and the hotel charged $20 to park - which was $5 more than the garage itself was charging.

The hotel was clean and most of the staff were very kind and helpful.

Stayed in June 2023

Everything was pretty good but there is a bar tender who refused to make us bloody Mary's because she doesn't like what they look like.

Stayed in May 2023

No ATM

Stayed in May 2023

The bar and food were subpar and I anticipated a large round window with amazing view for the room I booked however that room I was assigned did not have this.

The room was very nice, comfortable

Stayed in May 2023

Staff was wonderful and accommodating. Very friendly no matter who we spoke to.

Stayed in April 2023

the bar tenders were rude, and it took almost and hour for our pizza and they weren’t even busy

nice rooms

Stayed in March 2023

There isn't much to complain about. I would've liked for the rooms to be a little more spacious and have extra comforter set.

I liked how clean and well lit the lobby was, checking in was a breeze as well as checking out. The staff was friendly from the front desk to housekeeping. Also the room was clean and had no odor which is a plus.

Stayed in February 2023

Valet parking.

The hotel was warm and inviting. The rooms were clean and comfortable. Had a wonderful time.

Stayed in February 2023

NA

Great facility. Modern rooms, comfortable and quiet.

Stayed in January 2023

Can’t think of anything. Wonderful stay overall.

Receptionist was very kind and helpful. Beautiful location, spacious room and clean.

Stayed in January 2023

We had issues with our TV but maintenance came-up quickly (almost 10:00PM) and fixed it. The pool was closed and I think they should note that in their listings as we were looking forward to using it. We only had one coffee cup in our room, the filters for the AC unit were sitting on top of it and not installed, there was a large metal drain cover trim piece standing up in the shower (18"-24" long) that I had to re-install myself, and the outlet in the bathroom wasn't working but I found a tripped circuit breaker in the panel in our room and fixed it myself. They need better quality control. I expect more from a Hilton property and I chose to pay more because of the brand.

The location was good for things to do in downtown Kalamazoo. Parking is additional but has a connected parking structure which was nice. The cost was $20.00 per day but they give you as many re-entry passes as you like. If you just want to park (and not leave) and not use the hotel option it looks like it would have been $15.00 for the night. It's a nice, clean, and modern hotel that's centrally located.

Stayed in November 2022

I paid for the parking garage at check out. I had to pay a second time when I left the parking garage because it would not accept the ticket that they gave me. There were people behind me so I couldn’t back up and go back into the hotel I had to pay the second time. That is the only thing that I did not like about staying in your hotel.

All of the Personnel were very friendly and obliging. Answered every question that I had about anything very caring and professionally.

Stayed in October 2022

Location great staff and clean

Stayed in September 2022

Notre Dame could have won.

Alicia at check-in was extremely helpful! The room was superb! Plenty of space to relax.

Stayed in September 2022