The neighborhood turned into a slum village the second the sun went down. Also, no self parking available for guests. You’re forced to either pay $60/night for valet or take your chances with street parking in said slum village.

Very clean, friendly staff, great amenities. Toiletries were fantastic.

Stayed in November 2024

All good with the hotel itself. There is a homeless community in the surrouding streets, particularly in the rear street and up to 4th St but we never felt threatened, uncomfortable yes and certainly sad to see, There were some top class hotels and stores in the adjacent streets so the area is not as bad as some make it out to be. I would stay there again given the other advantages of which value for money is another.

We had a good size room on 11th Floor, City view but nothing of note, Shower was hot and powerful. Breakfast was great - Three choices of Hot food (Potatoes, Egg and Meat and plenty of other choices (cereals/yoghurt/waffles/toast/fruit). The location was great for transport with buses/metro and cable car all on nearby Market Street. Bus to GG Bridge is a few yards outside - take it over the bridge then walk back over it and catch the return bus from the Toll Plaza Stop). There are several eateries and a variety of shops nearby too.

Stayed in October 2024

This is not the fault of the hotel BUT you do need to be aware that the area on Mission Street between say 4th & 7th Streets can be confronting with groups of homeless gathered. We were not accosted but it did make us not want to venture out at night.

Great city views from our room & also the roof area. Relaxed & ample breakfast choices. Really nice to have a walk-in shower rather than shower over bath. Walking distance to MUNI,BART & other transport options. walking distance to high end shopping as well as Target & Bloomingdales. We walked for the entire time ...down to the waterfront, up to the Coit Tower, down Grant Street through China Town. Plenty of choices to grab a meal nearby.

Stayed in October 2024

It was not the nicest place outside of the hotel, the neighborhood was a bit seedy, lots of homeless.

Stayed in September 2024

Location in SF didn’t feel safe to walk after dark and was very dirty streets

Quiet room

Stayed in October 2024

Friendlier staff. Hotel staff always makes a difference in the stay.

Breakfast room was way too hot, juices machine was broken and juices they mixed were too watered down. Staff is not friendly as I have had at other hotels. Location kind of sucks. Saw homeless people getting high close to the entrance of the hotel. For the price paid it was ok.

Stayed in July 2024

Location. There were a lot of homeless people in the area

Clean rooms, good breakfast

Stayed in September 2024

Room was small

Good choice at breakfast

Stayed in September 2024

Very close to Tenderloin. Not the best experience to go through this neighborhood. It's easy to end up in the middle of it if you get off the wrong bus stop.

Stayed in September 2024

Although the location was central, the neighbourhood is a bit rough looking.

Breakfast was ok. And the location is nice and cental. Bed were comfortable. Friendly staff.

Stayed in August 2024

Quite a few homeless people outside the hotel area

Comfortable bed, clean room, good breakfast options, location was convenient and accessible, halal food options near the hotel

Stayed in August 2024

Didn’t love the area. Not the hotels fault but there were a lot of homeless in the area. We thought the valet parking fee of $70 a night was extreme. We stayed 4 nights it was almost an extra $300! Only one elevator was working for most of our stay and the ac wasn’t adequate in the halls and the breakfast area. I felt that the room got a bit warm too. Also, I can’t remember the last hotel I stayed in that didn’t have a fridge in the room.

The rooftop access was an added bonus. The breakfast was good to start the day.

Stayed in August 2024

The mattress in our room needs to be replaced as very worn/lumpy.

Close to the downtown core. Breakfast was basic and convenient (no Gluten Free options other than fruit and eggs).

Stayed in August 2024

Valet parking service was expensive.

I was pleased with clean and comfortable room.

Stayed in July 2024

location

helpful hotel staff

Stayed in August 2024

The street people who resided in the area

Clean and comfortable

Stayed in July 2024

Location was sketchy. Feel horrible for the poor homeless around the area. Rooms were a bit small but were okay

Once inside it was fine. Clean and secure.

Stayed in July 2024

In an area with many homeless. Doors to lobby locked for security. Felt very insecure entering and exiting the area

Really liked the property but not the location

Stayed in July 2024

The neighborhood is a bit sketchy

Stayed in July 2024

The vallet parking worked like a charm but was a bit expensive. There are parking halls around with much cheaper price. You must have your key card with you all the time or you get stuck. I guess it is because the big city problems overall...

Nice place with friendly service. Rooms were clean and functional although not very spacious. The hotel offered a gym which was okay. The roof top was nice (I wonder why there wasn't any services though) and had a good view around the city. The breakfast was good (but they have some issues with the ac because there was really hot). The hotel is about 45min walk from the Fisherman's Wharf but it is a great stroll through Chinatown etc. There are plenty of restaurants and cafes and shops around the hotel.

Stayed in June 2024

The breakfast room was like a thousand degrees and out of most of the items. Poorly managed breakfast.

Location to where I needed to be. Room was good for the price.

Stayed in June 2024

The area around the hotel is dodgy, unfortunately lots of homeless people.

Lady manager very helpful with local directions. Room was comfortable.

Stayed in June 2024

Aircon was a bit noisy.

Location close to 5th and Mission was very convenient for my purposes. Also, very close to Powell St. station for BART and Metro. Room was spacious and clean with a safe and refrigerator. Staff were friendly and helpful.

Stayed in May 2024

- Homeless people just next to one of the entries

- Great location - Hot breakfast - Good value for money - Friendly staff

Stayed in May 2024