151 Ottis Street, Newport News, VA 23602, United States
#2 of 41 hotels in Newport News
Guests' ChoiceBased on 228 hotel reviews
8.7Cleanliness
9.0
Comfort
9.0
Location
9.2
Facilities
8.9
Staff
9.3
Value for money
8.6
Free WiFi
10.0
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End of dialog contentReviewed: 12 August 2021
Jennie
United StatesNothing
The gentleman at the front desk who worked afternoons and evenings was very friendly and helpful whenever I had a question. Easy access to everything. I also loved the online check in and having my digital key, I went straight to my room once I arrived it was great!
Stayed in August 2021
Reviewed: 3 August 2021
Anita
United StatesNothing.
When we first arrived from San Antonio, for my Grandfather's funeral, I asked if we could check in a little early. We had been on the road for over 24 hours due to traffic and construction. Darius was kind and allowed us to check in a few hours early. This was so helpful and greatly appreciated. We also awoke to a full HOTT breakfast and not just a brown box/bag like other Hotels. The rooms were clean, and the bed was nice and comfortable. The fitness room was also open, which was fantastic. I needed to work out after being in a vehicle for over 24 hours!! Pool was also available and is indoors, but we didn't have time to enjoy it. This was one of the best places to stay!! From beginning to end the staff was AMAZING!! I have to also give a shout out to the lady in the food area. I believe she said her name was Cristina. She was kind and helpful. Also, she made gravy for one of the guests who just so happened to ask, if they had any for the biscuits. This level of customer service is greatly appreciated and missing in many places. I'm so stoked to see Hampton Inn has such kind and attentive employees. Thank you for making a tough time for our family, easy and memorable.
Stayed in August 2021
Reviewed: 1 August 2021
Lakisha
United StatesOnly standard wifi was free. Wifi that could support streaming had to be paid for.
EVERYTHING else was great. Check In was quick and easy. I was allowed to check in early because my room was ready. As soon as I walked in, the "clean" could be smelled. The room was spacious, bed was great. The breakfast was awesome. It was hot, buffet style, and very tasty.
Stayed in August 2021
Reviewed: 29 July 2021
Krysty
United StatesThe limited pool hours. Sometimes I feel like a late night swim helps me sleep better
Customer service was above and beyond.
Stayed in July 2021
Reviewed: 25 July 2021
Nanci
United StatesOff a side street so I got a little twisted around with directions but once I got the hang of it, all was well. Look for 2nd street bistro and you’ll be okay.
Front desk staff was pleasant; Duane is so personable and funny and made check in a breeze. Room was clean/sanitized; bed/pillows comfortable, A/C cold, water pressure good/hot, mini fridge/microwave in room. I appreciated the hot breakfast in the am. Waffles, grits, eggs, sausage as well as to go items/boxes. Pool seemed adequate but I didn’t go swimming. Seems centrally located and close to restaurants/gas stations/shops. Was in town for one night..this was perfect spot.
Stayed in July 2021
Reviewed: 12 July 2021
Cindy
United StatesThe staff was amazing!! The bed was so comfortable! I will definitely book again! Highly recommended!
Stayed in July 2021
Reviewed: 5 July 2021
Joan
United StatesSigning in to the pool for half hour increments, was just not enough time. Still wearing masks
Breakfast s were great!
Stayed in July 2021
Reviewed: 5 July 2021
John
United StatesNa
Everything
Stayed in July 2021
Reviewed: 5 July 2021
Zelnita
United StatesN/A
Super friendly front desk - comfortable beds - close to restaurants- great value - a lot of parking - I could go on and on - we will be staying again! Pool was open- and they had breakfast
Stayed in July 2021
Reviewed: 2 July 2021
Erin
United StatesThe staff was amazing and Dwyane at the front desk was possibly the sweetest and most helpful person ever! So appreciated the extra mile he went to make us feel at home the moment we entered the building
Stayed in June 2021
Reviewed: 29 June 2024
Michele
United StatesThe room didn’t feel like it had been cleaned well. There were shredded tissues on the floor, and there were other peoples hair in the bath towels. That’s a huge problem! Cleanliness or at least the appearance of basic cleanliness is pretty fundamental having a decent hotel stay
The young lady who checked me in, and it was late evening, was so pleasant and professional and welcoming. The gentleman who did check out this morning, was likewise, very gracious, pleasant, knowledgeable, and hospitable. The people were the best part of my experience.
Stayed in June 2024
Reviewed: 6 May 2024
Dtgm
United StatesThe property confirmed that we would have a handicapped accessible room, but couldn't provide the room reservation we made.
This property was conveniently located for an overnight stop for our drive to OBX. When the hotel confirmed our handicapped accessible room but didn't provide one, they comp'd the room night. Alvin at the front desk did this without us having to ask for any consideration. Also, the lady who takes care of the breakfast area is FABULOUS !!! She treats guests with excellent food preparation and keeps everything clean. She was VERY accommodating.
Stayed in April 2024
Reviewed: 4 May 2024
Barsimantov
United StatesWe weren't told about ongoing renovations at booking time. We had a drill on our heads every morning. When we complained, they told us that the renovations were from 9am to.5pm. Nevertheless, they started to work every day before 7 am. We stayed from Monday to Friday and we could not rest at all. Very disappointing !!
Clean Good facilities
Stayed in May 2024
Reviewed: 13 April 2024
Judy
United StatesHotel was under construction would have been pertinent information at time of booking.
Staff, bed
Stayed in April 2024
Reviewed: 5 January 2024
Sandra
United StatesHeater did not work in room, no sheets or blankets for sofa bed, ran out of milk for breakfast, pastries stale
Location, cleanliness, ease of checking in
Stayed in January 2024
Reviewed: 28 November 2023
Byrams
United StatesEverything!!! The elevator smells like piss , the room floors was already stained up . The phone in the rooms didn’t work , so we couldn’t call the front desk had to keep going downstairs . The microwave in one of the rooms didn’t work . We didn’t have tissue , only one wash cloth and several towels . The bed my kids were gonna sleep on had a stain. I wish I had pictures and videos.
Nothing .
Stayed in November 2023
Reviewed: 29 September 2023
Camille
United StatesPaid too much
Pretty clean
Stayed in September 2023
Reviewed: 5 July 2023
Jane
United StatesYou should keep all dogs on the first floor. We had a very large one next door on 3rd floor. We ended up having to change rooms.
Convenient location
Stayed in July 2023
Reviewed: 17 August 2022
Shayla
United StatesBreakfast
Stayed in May 2022
Reviewed: 25 July 2022
Ann
United StatesToilet was too low. Need to install comfort height toilets. Tiles in bathroom were unsteady. The caulking was cracked.
Breakfast was very good.
Stayed in July 2022
Reviewed: 16 July 2022
Laurie
United StatesThe pillows.
Nice breakfast.
Stayed in July 2022
Reviewed: 24 June 2022
Ethan
United Statesstaff called me at 5:55 am to tell me that rhododendron not have breakfast food for me to eat safely. Seriously they woke me up to tell me I couldn’t eat safely.
clean, comfortable, large room, helpful and friendly staff at checkin
Stayed in June 2022
Reviewed: 25 May 2022
Sarah
United Statesthe facility needs an update, looks like carpets and colors are from the 80s. TV was too small
good location
Stayed in May 2022
Reviewed: 21 May 2022
Pamela
United StatesThe room had a little musty smell to it, some of the wallpaper seams were coming apart in the bathroom.
The breakfast was good I would have like some cut fruit the only thing they had were oranges and bananas. The location was good for work. It would have been nice to have had coffee and tea available throughout the day and into the early evenings.
Stayed in May 2022
Reviewed: 3 January 2022
Anthony
United StatesUnable to check in to room at 3 pm me and my family had to wait in the lobby for almost 2 hours for the to be with our room.
Location was great .
Stayed in January 2022
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