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Reviews of Hampton Inn Newport News-Yorktown 3 stars

151 Ottis Street, Newport News, VA 23602, United States

#2 of 41 hotels in Newport News

Guests' Choice

Review score

Based on 228 hotel reviews

8.7

Score breakdown

  • Cleanliness

    9.0

  • Comfort

    9.0

  • Location

    9.2

  • Facilities

    8.9

  • Staff

    9.3

  • Value for money

    8.6

  • Free WiFi

    10.0

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Showing 76 – 100

  • Reviewed: 12 August 2021

    9.0
    Superb
    • Family with young children
    • Queen Room with Two Queen Beds (4 Adults)
    • Stayed 2 nights
    • Submitted via mobile

    Nothing

    The gentleman at the front desk who worked afternoons and evenings was very friendly and helpful whenever I had a question. Easy access to everything. I also loved the online check in and having my digital key, I went straight to my room once I arrived it was great!

    Stayed in August 2021

  • Reviewed: 3 August 2021

    10
    Exceptional
    • Family with young children
    • King Room - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Nothing.

    When we first arrived from San Antonio, for my Grandfather's funeral, I asked if we could check in a little early. We had been on the road for over 24 hours due to traffic and construction. Darius was kind and allowed us to check in a few hours early. This was so helpful and greatly appreciated. We also awoke to a full HOTT breakfast and not just a brown box/bag like other Hotels. The rooms were clean, and the bed was nice and comfortable. The fitness room was also open, which was fantastic. I needed to work out after being in a vehicle for over 24 hours!! Pool was also available and is indoors, but we didn't have time to enjoy it. This was one of the best places to stay!! From beginning to end the staff was AMAZING!! I have to also give a shout out to the lady in the food area. I believe she said her name was Cristina. She was kind and helpful. Also, she made gravy for one of the guests who just so happened to ask, if they had any for the biscuits. This level of customer service is greatly appreciated and missing in many places. I'm so stoked to see Hampton Inn has such kind and attentive employees. Thank you for making a tough time for our family, easy and memorable.

    Stayed in August 2021

  • Reviewed: 1 August 2021

    10
    Best hotel stay ever!
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Only standard wifi was free. Wifi that could support streaming had to be paid for.

    EVERYTHING else was great. Check In was quick and easy. I was allowed to check in early because my room was ready. As soon as I walked in, the "clean" could be smelled. The room was spacious, bed was great. The breakfast was awesome. It was hot, buffet style, and very tasty.

    Stayed in August 2021

  • Reviewed: 29 July 2021

    10
    Exceptional
    • Family with young children
    • Queen Room with Two Queen Beds (4 Adults)
    • Stayed 1 night
    • Submitted via mobile

    The limited pool hours. Sometimes I feel like a late night swim helps me sleep better

    Customer service was above and beyond.

    Stayed in July 2021

  • Reviewed: 25 July 2021

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Off a side street so I got a little twisted around with directions but once I got the hang of it, all was well. Look for 2nd street bistro and you’ll be okay.

    Front desk staff was pleasant; Duane is so personable and funny and made check in a breeze. Room was clean/sanitized; bed/pillows comfortable, A/C cold, water pressure good/hot, mini fridge/microwave in room. I appreciated the hot breakfast in the am. Waffles, grits, eggs, sausage as well as to go items/boxes. Pool seemed adequate but I didn’t go swimming. Seems centrally located and close to restaurants/gas stations/shops. Was in town for one night..this was perfect spot.

    Stayed in July 2021

  • Reviewed: 12 July 2021

    10
    Great overall hotel! Location is great! Staff was so friendly!
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The staff was amazing!! The bed was so comfortable! I will definitely book again! Highly recommended!

    Stayed in July 2021

  • Reviewed: 5 July 2021

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • King Room with Sofa Bed - Non-Smoking
    • Stayed 4 nights
    • Submitted via mobile

    Signing in to the pool for half hour increments, was just not enough time. Still wearing masks

    Breakfast s were great!

    Stayed in July 2021

  • Reviewed: 5 July 2021

    10
    Cool
    • Leisure trip
    • Group
    • Queen Room with Two Queen Beds (4 Adults)
    • Stayed 1 night
    • Submitted via mobile

    Na

    Everything

    Stayed in July 2021

  • Reviewed: 5 July 2021

    10
    Great stay Great Value
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds (4 Adults)
    • Stayed 1 night
    • Submitted via mobile

    N/A

    Super friendly front desk - comfortable beds - close to restaurants- great value - a lot of parking - I could go on and on - we will be staying again! Pool was open- and they had breakfast

    Stayed in July 2021

  • Reviewed: 2 July 2021

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds (4 Adults)
    • Stayed 1 night

    The staff was amazing and Dwyane at the front desk was possibly the sweetest and most helpful person ever! So appreciated the extra mile he went to make us feel at home the moment we entered the building

    Stayed in June 2021

  • Reviewed: 29 June 2024

    3.0
    It’s unlikely I’d go back to that Hampton Inn.
    • Leisure trip
    • Solo traveller
    • Queen Room with Two Queen Beds (4 Adults)
    • Stayed 1 night
    • Submitted via mobile

    The room didn’t feel like it had been cleaned well. There were shredded tissues on the floor, and there were other peoples hair in the bath towels. That’s a huge problem! Cleanliness or at least the appearance of basic cleanliness is pretty fundamental having a decent hotel stay

    The young lady who checked me in, and it was late evening, was so pleasant and professional and welcoming. The gentleman who did check out this morning, was likewise, very gracious, pleasant, knowledgeable, and hospitable. The people were the best part of my experience.

    Stayed in June 2024

  • Reviewed: 6 May 2024

    3.0
    Property is currently being upgraded.
    • Leisure trip
    • Couple
    • King Room - Mobility Access/Non-Smoking
    • Stayed 1 night

    The property confirmed that we would have a handicapped accessible room, but couldn't provide the room reservation we made.

    This property was conveniently located for an overnight stop for our drive to OBX. When the hotel confirmed our handicapped accessible room but didn't provide one, they comp'd the room night. Alvin at the front desk did this without us having to ask for any consideration. Also, the lady who takes care of the breakfast area is FABULOUS !!! She treats guests with excellent food preparation and keeps everything clean. She was VERY accommodating.

    Stayed in April 2024

  • Reviewed: 4 May 2024

    2.0
    Very poor
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds (4 Adults)
    • Stayed 4 nights
    • Submitted via mobile

    We weren't told about ongoing renovations at booking time. We had a drill on our heads every morning. When we complained, they told us that the renovations were from 9am to.5pm. Nevertheless, they started to work every day before 7 am. We stayed from Monday to Friday and we could not rest at all. Very disappointing !!

    Clean Good facilities

    Stayed in May 2024

  • Reviewed: 13 April 2024

    4.0
    Oh well.
    • Leisure trip
    • Family with young children
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Hotel was under construction would have been pertinent information at time of booking.

    Staff, bed

    Stayed in April 2024

  • Reviewed: 5 January 2024

    5.0
    Make sure rooms are habitable and linens on sofa beds
    • Leisure trip
    • Family with young children
    • King Room with Sofa Bed - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Heater did not work in room, no sheets or blankets for sofa bed, ran out of milk for breakfast, pastries stale

    Location, cleanliness, ease of checking in

    Stayed in January 2024

  • Reviewed: 28 November 2023

    3.0
    I will not book here again.
    • Leisure trip
    • Family with young children
    • King Room with Sofa Bed - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Everything!!! The elevator smells like piss , the room floors was already stained up . The phone in the rooms didn’t work , so we couldn’t call the front desk had to keep going downstairs . The microwave in one of the rooms didn’t work . We didn’t have tissue , only one wash cloth and several towels . The bed my kids were gonna sleep on had a stain. I wish I had pictures and videos.

    Nothing .

    Stayed in November 2023

  • Reviewed: 29 September 2023

    7.0
    It was good.
    • Leisure trip
    • Group
    • Queen Room with Two Queen Beds (4 Adults)
    • Stayed 1 night
    • Submitted via mobile

    Paid too much

    Pretty clean

    Stayed in September 2023

  • Reviewed: 5 July 2023

    5.0
    The hotel needs to be updated. It looks shabby. We will be moving on next year.
    • Leisure trip
    • Couple
    • King Room with Sofa Bed - Non-Smoking
    • Stayed 4 nights
    • Submitted via mobile

    You should keep all dogs on the first floor. We had a very large one next door on 3rd floor. We ended up having to change rooms.

    Convenient location

    Stayed in July 2023

  • Reviewed: 17 August 2022

    7.0
    Good
    • Leisure trip
    • Group
    • Queen Room with Two Queen Beds (4 Adults)
    • Stayed 2 nights
    • Submitted via mobile

    Breakfast

    Stayed in May 2022

  • Reviewed: 25 July 2022

    5.0
    Okay but could have been better.
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 4 nights
    • Submitted via mobile

    Toilet was too low. Need to install comfort height toilets. Tiles in bathroom were unsteady. The caulking was cracked.

    Breakfast was very good.

    Stayed in July 2022

  • Reviewed: 16 July 2022

    7.0
    Good
    • Leisure trip
    • Solo traveller
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The pillows.

    Nice breakfast.

    Stayed in July 2022

  • Reviewed: 24 June 2022

    5.0
    nice but you could get woken up obscenely early for a stupid reason
    • Leisure trip
    • Solo traveller
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    staff called me at 5:55 am to tell me that rhododendron not have breakfast food for me to eat safely. Seriously they woke me up to tell me I couldn’t eat safely.

    clean, comfortable, large room, helpful and friendly staff at checkin

    Stayed in June 2022

  • Reviewed: 25 May 2022

    7.0
    the staff was super! friendly and professional and the building was clean.
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    the facility needs an update, looks like carpets and colors are from the 80s. TV was too small

    good location

    Stayed in May 2022

  • Reviewed: 21 May 2022

    6.0
    It was okay for a work stay. I do know that not Hampton Inns are created equal.
    • Business trip
    • Solo traveller
    • Queen Room with Two Queen Beds (4 Adults)
    • Stayed 4 nights

    The room had a little musty smell to it, some of the wallpaper seams were coming apart in the bathroom.

    The breakfast was good I would have like some cut fruit the only thing they had were oranges and bananas. The location was good for work. It would have been nice to have had coffee and tea available throughout the day and into the early evenings.

    Stayed in May 2022

  • Reviewed: 3 January 2022

    3.0
    Staff are not helpful .
    • Business trip
    • Family with young children
    • Queen Room with Two Queen Beds (4 Adults)
    • Stayed 2 nights
    • Submitted via mobile

    Unable to check in to room at 3 pm me and my family had to wait in the lobby for almost 2 hours for the to be with our room.

    Location was great .

    Stayed in January 2022

Showing 76 – 100

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