the girl who checked us in was very rude. didn’t greet us at all. we walked in and she said “name?”, I gave her my name. She typed up our keys for our room and laid them on the counter and didn’t say anything. She needs some serious customer service training

great location and very clean

Stayed in July 2022

the ice machine on the 3rd floor did not work so I had to go down to the 2nd floor for ice.

clean great location

Stayed in June 2022

We picked it bc we thought they had a pool. But when we got there the pool was closed

We traveled early to get there on time to spend the day at the pool and we wad told the pool was closed

Stayed in June 2022

my issue was with billing, they held 312 dollars for incidentals which is cool. A few days after I checked out when the payment posted. I never go my 73 dollar deposit back. I called the location but the young lady said it was nothing she can do. called my bank and they told me that it was an Hampton in issue. I’m aware 72 dollars is not a lot of money but it’s my money that’s just put there floating somewhere

it was clean

Stayed in June 2022

The breakfast was ok. Waffle iron, pastries and various cereals.

Stayed in June 2022

dirty bed linen

nothing , filthy bed linen

Stayed in April 2022

my sheets were dirty… like slept in and not changed. my rate was not the same as what I had booked

mostly nice staff. good location

Stayed in May 2022

location

Stayed in April 2022

clean, great service

Stayed in March 2022

Shower drain was clogged, had to shower in a couple inches of murky water. No towels in room, and when requested was told we would have to wait a couple hours for some. Air conditioner was very noisy

Great location, friendly staff, and great breakfast.

Stayed in March 2022

the only thing I didn’t like the toilet was running slow we had to wait 10 minutes after each use to flush the toilet

Stayed in February 2022

This review has been hidden because it doesn't meet our guidelines.

Can’t think of anything

Breakfast was perfect. Lots of choices

Stayed in December 2021

Was charged more by the hotel than quoted and guaranteed by booking.com. Called hotel and "Laura" at the front desk said "we charge extra in case there are incidentals you want. It should fall off in a few days." It is now over a week and the price charged on my card is the same. RIP OFF. AVOID !!

NOTHING

Stayed in January 2022

No issues at all.

We stayed at the Hampton in Alabama the night before and liked it so much we decided to stay here again.

Stayed in December 2021

I didn’t like that the site says checkout is 12pm but the hotel bangs at the door at 11am because checkout is at 11 am! do better. last time staying here

Stayed in December 2021

I did not have not one day of room service. No one came to clean the room, take out trash or supply clean towels not one time. We had to chase down employees for towels! The trash over flowed and we were charged a different amount than promised in my email. I was told those were incidental charges! For what? I do not recomend this place to anyone! Just horrible!

Stayed in November 2021

friendly staff

Stayed in October 2021

Breakfast was good..lots of choices. Hotel was close to restaurants and shops

Stayed in December 2021

We booked our room 2 months in advance through booking.com and prepaid at the time of booking. Our room was located on the second floor. The elevator and hallway carpeting could use a cleaning. When we arrived at the door used the digital key to enter the room which worked perfectly and did like that option on their website.. The room was ok. The bed was comfortable but the bathroom was not as clean as I would have liked. The faucet on the sink was loose and the water barely came out In the morning I got an email that our credit card was charged for the room. I was totally shocked and the charge was more than should have been on top of it!! I knew I had prepaid for the room so we went down to check out at 6:00 am and no one was at the desk. We waited and my husband happened to see someone inside the office who we think was sleeping. She did come out and checked and said the room was not paid for by booking.com. I showed her my documents and even my PayPal withdrawal. Long story short we ended up paying for the room twice as there was no help in solving this. Not happy about having to deal with this

Digital Key

Stayed in December 2021

Breakfast and pool wasn’t open

Location

Stayed in September 2021

Nothing

Front desk Tiffany was sitting outside when I pulled up. At 2:30 pm. Before I can even ask a question. She said you can’t check in early. Because they not finished cleaning the rooms. She also stated that the price from booking.com was in correct. So basically with an attitude like that. Why would anyone want to stay there? She told me to contact booking.com to address the issue with pricing. I choose to leave and stay elsewhere.

Stayed in September 2021

The place was clean and the beds were very comfortable.

Stayed in August 2021

How are you going to put up a sealed sticker to say "room sanitized" when : carpet not vacuumed well or at all(saw fingernail clipping🤢 and broom straws left), foyer floor had mud on it), sticky spots left on table between beds, old key card holder from previous guest left under one of our duvets. Refrig. not plugged in or working so wasnt able to use. Sink faucet barely a trickle and leaking out back, almost not enough water to brush teeth or rinse hands. HVAC so loud sounded like a washing machine in my room. Arrived late and very tired, no time to complain or change rooms.

room smelled nice, bed was comfortable. free cookies at checkin, nice friendly employees, great breakfast with scrambled eggs, cinnamon waffles and BACON😃😃😃, neat and clean halls, front desk, and breakfast area. Parking lot nice and well lit, safe.

Stayed in August 2021