4234 South 48th Street, South Mountain, Phoenix, AZ 85040, United States
#95 of 134 hotels in Phoenix
Guests' ChoiceBased on 1825 hotel reviews
7.1Cleanliness
7.6
Comfort
7.6
Location
7.6
Facilities
7.2
Staff
8.1
Value for money
7.4
Free WiFi
7.2
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta, Iceland, Australia, Greece, Brazil and North Carolina. For properties in these regions, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 9 November 2024
Jeannine
United StatesThe only negative things are: there were cracks in the ceiling of our room which were not repaired properly which made the place feel old. The toilet didn't flush very well. Probably wasting a lot of water. Also, the elevator is slow and noisy making you feel like it's not operating properly. And, maybe it's just me, but I hate those chunky square bed pillows.
The breakfast was good. There were a number of options. The eggs were actually quite tasty. The had coffee available earlier in the lobby than the 6:00 a.m. start time for the full breakfast, which was much appreciated. The reception staff were very helpful and friendly
Stayed in November 2024
Reviewed: 7 November 2024
Travis
United StatesThey charged me more than the agreed amount and haven’t gotten my money back yet
Stayed in November 2024
Reviewed: 4 November 2024
Kassie
United StatesI was wondering how I get my 100.00 deposit back? I got told me by the front desk, 3 to 5 business days. And I still haven't received anything.
Stayed in October 2024
Reviewed: 31 October 2024
David
United StatesThere was no aerator on the bathroom faucet which allowed a geyser of water to erupt every time we turned on the sink. The lady doing the breakfast told me to check the other side of the buffet when I told here that were no plates left. My daughter looked at the green in the hot tub and decided not to get in either the pool or the hot tub. The rest of the property wasn't dirty, but it wasn't spotless either.
Check in went smoothly even though it was late. We asked to be moved after my wife and daughter were bitten by something the first night. The 2nd room was acceptable. The staff walking through the halls greeted me every time we passed.
Stayed in October 2024
Reviewed: 29 October 2024
Marcus
United StatesPillows were odd and uncomfortable. They were short and fluffy and I chose to sleep with no pillows because that was more comfortable.
Breakfast was delicious and there were lots of options.
Stayed in October 2024
Reviewed: 28 October 2024
John
United KingdomAirport shuttle service with uber was kind of confusing and not well communicated in advance
Close to airport Good price compared to other PHX airport hotels Ample breakfast from 6am Very friendly lady on reception
Stayed in October 2024
Reviewed: 27 October 2024
Benallie
United Statesbeds were hard for me. and my remote wouldn't even change the channels. maybe low battery 🤷♀️
breakfast
Stayed in October 2024
Reviewed: 25 October 2024
Stephen
CanadaA lot of noisey construction in the area took away from relaxing around the pool.
Courtyard area.
Stayed in September 2024
Reviewed: 23 October 2024
Janet
United StatesThe facility could use an update. At night the surrounding area didn’t seem super safe.
Clean room. Fire pit on chilly night. Very friendly staff. Nice breakfast.
Stayed in October 2024
Reviewed: 22 October 2024
Tyler
United Statesroom was very well lived in and didn't feel worth the money. anymore than one night there is too much.
location was good. and offer free Uber to the airport. it worked for catching a flight the next day.
Stayed in October 2024
Reviewed: 19 October 2024
Dave
United StatesHad to change rooms as the AC unit in our first room was not functioning properly. The bed and the second room was. The. Continental breakfast was not very good. Only had sausage one day a week and never had any bacon. Very little if any fruit available daily.
The close proximity to Tempe Diablo baseball complex
Stayed in October 2024
Reviewed: 16 October 2024
April
United StatesDriveway a bit difficult to fine. Omelette at breakfast was just a folded fried egg, nothing added. Staff not very engaging
Free shuttle to airport. Clean and comfortable, fairly good breakfast selection
Stayed in October 2024
Reviewed: 9 October 2024
Geepurple10
United StatesLocation was to be desired.
The staff was nice.
Stayed in July 2024
Reviewed: 7 October 2024
Vanessa
United StatesVery outdated. Halls and rooms were worn out and there were patch jobs all over the place. Bed was worn and hard. Flooring was stained and needed cleaned.
Staff was very friendly.
Stayed in October 2024
Reviewed: 7 October 2024
Terri
United StatesCould use a make over. But then the price would climb.
Location to Mesa airport. Free breakfast. Price
Stayed in September 2024
Reviewed: 7 October 2024
Heide
United StatesA lot of marijuana smoking going on.
It was clean. Staff was personable and pleasant. Bed was quite firm, but that can be someone else’s dream. They allow airport parking for a reasonable fee, and then UBER you to and from the airport, and we weren’t charged for that.
Stayed in September 2024
Reviewed: 6 October 2024
Sue
United StatesSmell in the carpet but staff allowed us to move to a room with newer carpet. Less smell
Friendly staff,
Stayed in October 2024
Reviewed: 1 October 2024
Leonard
United StatesStaff very good really helpful check in pleasant and efficient. Breakfast bar was well kept and a good variety items.
Stayed in September 2024
Reviewed: 30 September 2024
Dorie
United States👍🏽
needs new mattress on sofa beds.. and remote doesn't power on unless you power on. on TV
Stayed in September 2024
Reviewed: 27 September 2024
Barbara
CanadaClose to the airport
Stayed in September 2024
Reviewed: 21 September 2024
Marilyn
United StatesThey did include breakfast but it was pretty awful. Noisy location.
Close to airport. Good price.
Stayed in September 2024
Reviewed: 15 September 2024
Patrice
United StatesThe location
Stayed in August 2024
Reviewed: 15 September 2024
Wyllie
United StatesBed was creaky and musty
KIKi was Great, no problem with staff at all
Stayed in September 2024
Reviewed: 7 September 2024
Stella
AustraliaI didnt like that there was no kettle and only a pod coffee machine, the pool is only open from 9am-9pm, breakfast does not have labels to help those with dietary requirements.
The room was spacious, with a big bed and ample space, including a large bathroom. Mini fridge and microwave were useful.
Stayed in September 2024
Arraial d'Ajuda, Brazil
Phra Nakhon Si Ayutthaya, Thailand
Satu Mare, Romania
Nin, Croatia
Trabzon, Turkey
Big Bear Lake, USA
Aksu, China
Tetebatu, Indonesia
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content