205 Cranberry Road, Galax, VA 24333, United States
#1 of 5 hotels in Galax
Guests' ChoiceBased on 191 hotel reviews
8.8Cleanliness
9.4
Comfort
9.2
Location
9.0
Facilities
9.1
Staff
9.4
Value for money
8.5
Free WiFi
7.5
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 10 April 2024
Jessica
United StatesThe location closer to the highway was our first choice, but they kept putting us on hold & then hanging up. We ended up booking online because we couldn’t get through & that’s how we ended up at the Galax location. What I didn’t like was that they couldn’t give us a military discount because we booked online. Then, after telling us they couldn’t change our rate because we booked online they charged us for a rollout bed that was listed as complimentary when we booked online. Thankfully, the manager helping us credited the cost of the rollout because she agreed that it wasn’t right to tell us the rate couldn’t be changed for a military discount, but it could be changed for the rollout.
The room/beds were comfortable. The staff was helpful & friendly. The breakfast was great - nice variety& good food.
Stayed in April 2024
Reviewed: 8 April 2024
Lauren
United StatesNothing, we had a wonderful stay
Very clean property, coffee was amazing!
Stayed in April 2024
Reviewed: 30 March 2024
Janice
United StatesBreakfast was fine but not the best buffet
Stayed in March 2024
Reviewed: 28 March 2024
Line
United StatesClose to our route.
Great breakfast
Stayed in March 2024
Reviewed: 22 March 2024
Lee
United StatesBreakfast was great and so was the staff.
Stayed in March 2024
Reviewed: 19 March 2024
Gary
United StatesVery good, and staff was friendly and helpful
Stayed in March 2024
Reviewed: 12 March 2024
Luc
CanadaThe internet wasn’t working .. I guess cause of the high winds
Stayed in March 2024
Reviewed: 11 March 2024
Martha
United StatesNone
Breakfast was amazing rooms clean and fresh
Stayed in March 2024
Reviewed: 4 January 2024
Zenon
United StatesThe pool needs a maintenance asap
Breakfast very clean equipment and very nice lady works there
Stayed in December 2023
Reviewed: 8 November 2023
Timothy-deeona
United StatesPeople are friendly, always clean and a Great location for trails :-)
Stayed in October 2023
Reviewed: 28 October 2023
Dennis
United StatesFurniture was older, although clean. Needs some updated furniture in room.
Quiet location, but convenient to main road and town amenities.
Stayed in October 2023
Reviewed: 12 October 2023
Bill
United StatesStaff
Stayed in October 2023
Reviewed: 10 October 2023
Richard
United KingdomClean, spacious rooms with good facilities. Great breakfast.
Stayed in October 2023
Reviewed: 25 September 2023
Bill
United StatesStaff is always friendly. Breakfast is excellent. Rooms always feel very clean. We have stayed here multiple times.
Stayed in September 2023
Reviewed: 18 August 2023
Jr
United StatesThe breakfast was all mixed up. Vegetarian options are limited. They mixed the vegetarian and non vegetarian items. They could have them in separate heat boxes.
The cleanliness and ambience
Stayed in August 2023
Reviewed: 4 August 2023
Michael
United StatesVery good
Stayed in July 2023
Reviewed: 1 July 2023
Linda
United StatesEasy access to Blue Ridge Parkway!!!
Stayed in June 2023
Reviewed: 26 June 2023
John
United StatesNothing
Great
Stayed in June 2023
Reviewed: 16 June 2023
Crpeterson9
United StatesThe cookies were stale, but they meant well.
The bed was very comfortable, staff friendly, breakfast was as expected. The staff gave us two bottles of cold water and two wrapped cookies when we checked in.
Stayed in June 2023
Reviewed: 4 June 2023
Bill
United StatesA little noisy....residential street on one side of building has a lot of traffic (odd # rooms).
Room was clean. Staff friendly, breakfast great.
Stayed in June 2023
Reviewed: 25 May 2023
John
United StatesCan’t think of anything
The breakfast and breakfast area were excellent. We liked the idea of having 2 coffee areas , one for the people eating breakfast, and one for people grabbing a coffee to go. Well thought out. I liked the fact that sugar free syrup was available. The staff kept the breakfast area clean and well stocked
Stayed in May 2023
Reviewed: 21 April 2023
Bill
United StatesAlthough very clean there were a few maintenance items ....loose / wrinkled wallpaper, mold/mildew in the shower caulking.
VERY friendly staff. Great breakfast.
Stayed in April 2023
Reviewed: 18 April 2023
Stacey
United StatesThe side street by the hotel was very much in need of repair and was busy with local traffic. The main street to the hotel is fine though.
The check-in process was quick and easy. The staff was super nice and helpful. We asked for recommendations for restaurants and the front office assistant was super informative about the area and local restaurants. The breakfast area was spacious and the breakfast was very nice. Little touch to mention was the fruit bowl by the elevator with positive messages written on the fruit, very nice touch. Love that it is pet friendly. The room was very clean and comfortable.
Stayed in April 2023
Reviewed: 29 December 2022
Randall
GermanyThe breakfast was amazing as well as the staff.
Stayed in December 2022
Sankt Stefan am Walde, Austria
Leukerbad, Switzerland
Paris, France
Lille, France
Salaberry de Valleyfield, Canada
Cassis, France
Rome, Italy
Conzano, Italy
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content