Bathrooms were very small.

Stayed in November 2024

The only thing I could mention that was a bummer to me and my family was the view. We stayed in room 1003 and when my twins looked outside the window to oversee downtown FW they saw the inside of the square building. That was a huge disappointment to them.

From the minute we got there we felt welcomed especially considering I was a bit of a mess getting my luggage and kids and life together. Breakfast was AMAZING! Didn’t disappoint my two year old. In the evening we went down to the 7th floor for an evening snack and that too was very enjoyable.

Stayed in October 2024

No free parking $42 Valet parking. More expensive then Seattle. Bath drain & sink drain were extremely slow My back didn't like your bed but not the hotels fault

I enjoyed breakfast

Stayed in September 2024

Valet parking only or a public parking garage. The pillows were not comfortable.

I loved the breakfast and the Starbucks located inside. I enjoyed the set up of the room layout because the bedroom had no window access with the door closed to the couch and tv space.

Stayed in September 2024

Extremely spacious room and loved the happy hour!

Stayed in August 2024

The decor in the room was a little dated.

The room was spacious and clean. The breakfast that was provided was excellent. The menu was extensive and delicious. Our dinner meal in your restaurant was very good.

Stayed in June 2024

The only problem was that our second night, there were guest in the room above us it sounded like they had little kids that kept running back and forth the length of the room, sounded like they were jumping off items to the floor, also. This was from 9:45-11:15 p.m. Very, very minor… our room was missing a hairdryer so I called the front desk to see if I could get one, and they sent someone up with a brand new one within 15 minutes.

Breakfast was awesome! Guest reception every evening was awesome! First night (Monday) was very quiet! Staff was great, friendly and accommodating. Very clean Facility.

Stayed in July 2024

We were very disappointed with the swimming situation. Apparently it was possibly something un preventable, but we had only a very short stay so we were quite excited about the pool hours being open from 6 am - 10 pm. However, pool was closed the entire morning today (Monday) & we had to leave. We asked & were given a late checkout time of 1:00pm, but the pool was still closed at noon. We went ahead & checked out instead of ‘wasting more time.’ I politely asked for a discount because of the situation & that was given, so I appreciated that. Still very disappointed at not having access to the pool.

Facilities were very nice. Staff was very polite & helpful.

Stayed in June 2024

The bedding on the pullout sofa was missing and what was there had stains on it. They were quick replace it.

The location was great, and the staff was extremely nice and helpful.

Stayed in May 2024

The car parking prices.

Centrally located. Nice size rooms. Nice breakfast.

Stayed in May 2024

The hotel HH

Great proximity to restaurants and entertainment

Stayed in April 2024

Rooms need updates for usb plug-in's

It was close to the all the attractions down town.

Stayed in April 2024

2 queen suites were really dark and furniture was not good at all but the king suite on 9th floor was great

Staff was great

Stayed in April 2024

Didn’t have lotions and was low in shampoo and conditioner.

Close to square.

Stayed in April 2024

The bad looks

I loved everything about this hotel other than all the bad looks from all the folks there. I'm not the one to say this but I've never been looked down on quite as much as I did there. Yes it happened to me for the first time in DFW area. It was the white folks. And I hate saying that because I love all people but they weren't loving the fact that I was staying there. Just about all the white guests were giving me and my little family bad looks. We felt uncomfortable when we went for the complementary drinks and appetizers they all were staring at us like what are you doing here. They made us feel so low and uncomfortable that we were only there for 15 mins. The energy felt so off that we just left. Love the whole hotel, and the staff was amazing. Just never been in an environment where people make you feel like you're not supposed to be there. And it freaked us out a bit. I was there with my wife and 4 kids. We were dressed properly and we are very nice and were very nice to everyone there regardless of the bad looks. But everything else was excellent. Very clean and beautiful hotel.

Stayed in March 2024

NONING

YES IT WAS GREAT

Stayed in March 2024

The pool was small, crowded and had no ventilation at all. The chlorine made our eyes burn the minute we walked in.

Great staff!!! Very helpful and kind.

Stayed in March 2024

Low water pressure and no hot water for morning shower

Generally good

Stayed in February 2024

Bathroom was a little small and could use a refresh, but we were in ADA room. Also, needed maintenance for the toilet. Price was a little higher because of the cheer convention.

Location and staff and amenities were great! Staff was very helpful. Beds were comfortable.

Stayed in January 2024

No coffee pot in the room

The rooms are nice and comfortable

Stayed in January 2024

The hotel is definitely dated. The rooms need to be upgraded and modernized, as well as some of the common areas. The lighting level in the room is poor.

The staff was very friendly and helpful. The breakfast was good and offered a wide variety of choices.

Stayed in January 2024

There was hair in the bathroom and the coffeemaker was sticky with some yellow grime.

Location was fabulous!

Stayed in November 2023

I didn't like that bookings.com didn't communicate with me regarding the power outage that was scheduled during my stay. I had to cut my stay at the hotel short and would like to get a discount for my next stay if possible.

We loved the place. It was nice and clean. They had my name on the front as I was the guest of the day. It was nice. The staff was wonderful. The room was clean and the bed was very comfy.

Stayed in November 2023

the room was a cave. small windows, not enough lights

breakfast and location decent

Stayed in November 2023