309 West San Francisco Street, Santa Fe, NM 87501, United States
#13 of 44 hotels in Santa Fe
Guests' ChoiceBased on 688 hotel reviews
8.5Cleanliness
9.0
Comfort
9.1
Location
9.6
Facilities
8.6
Staff
9.0
Value for money
7.8
Free WiFi
8.0
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End of dialog contentReviewed: 14 August 2023
Nicole
United StatesOutdated appliances.
Beautiful
Stayed in July 2023
Reviewed: 14 August 2023
Hannah
United StatesIf I had to choose, there wasn’t too much information presented for the spa services. Was a missed opportunity but will definitely check it out next stay!
It’s was beautiful. Convenient location of down town. The pool is gorgeous and two hot tubs. All of the staff was very kind and friendly. I’m absolutely pleased with this stay. Water bottles were free and my favorite was being able to text with the front desk for questions or assistance
Stayed in August 2023
Reviewed: 14 August 2023
Sarah
United StatesRooms were a bit rundown. Patio areas could use some maintenance.
Centrally located. Staff were excellent.
Stayed in August 2023
Reviewed: 9 August 2023
John
United StatesRate quoted by Booking.com and what you pay is not the same by ~140 dollars more at the desk. Resort fees, taxes, etc. really bump up the price even though I paid in advance using booking.com. Bathroom wall had water damage. Other than that, room was quiet, clean,
Location is excellent for wandering downtown and markets/shops/restaurants. We chose it to secure our vehicle which was packed full since we are moving and driving across the country. Other hotels actually warned us not to park in their open lots since car crime was common. Friendly and informative parking staff at the Eldorado. Our car was as safe as it could be. Security patrolled in an underground garage 24/7. Hotel was beautiful. Wish we could have stayed longer for the spa.
Stayed in July 2023
Reviewed: 9 August 2023
Mark
United StatesNothing stands out.
Great location. Close to downtown. Too bad we got in late and didn’t take advantage of the wood burning fireplace.
Stayed in August 2023
Reviewed: 7 August 2023
Victoria
United StatesHad to valet. There is no private balconies for rooms, just ones leading to the pool where anyone can walk up. One of the hot tubs was green with algae. The pool was super cloudy, though, it was a pretty pool. Was never able to find the fitness center, needs more signs to find it.
Stayed in August 2023
Reviewed: 2 August 2023
Green
United StatesEverything was perfect! The pool and bar were our favorite things. Quiet rooms.
Stayed in July 2023
Reviewed: 31 July 2023
David
United StatesGreat location and attentive and friendly staff
Stayed in July 2023
Reviewed: 29 July 2023
Andrea
United StatesWe had a room with a patio and the plastic luminaries are in poor condition—torn, flapping, loose cords, missing bulb—and only pretty from the street. They mar a great view. Also patio pavers are loose and can pinch bare feet when wobbly.
The salt water pool was great.
Stayed in July 2023
Reviewed: 28 July 2023
Sheri
United StatesThe carpets were stained and dirty through the halls and into the rooms. The first room was not clean but the second room they moved us to was nice and clean
Beautiful hotel in a great location. The room had a balcony with great views
Stayed in July 2023
Reviewed: 23 July 2023
Anna
United StatesResort fee was not included in the total from booking. Felt like “bait and switch” as it was supposed to have included all taxes and fees.
Room was large, bed was very comfortable. We enjoyed the pool and hot tub as well. Within walking distance to everything.
Stayed in July 2023
Reviewed: 15 July 2023
Savannah
United StatesNot much to not like
Very clean and great staff
Stayed in July 2023
Reviewed: 11 July 2023
Michael
United StatesRoom needed some repairs and lighting could have been better.
Friendly helpful staff. Pool and hot tubs, poolside services.
Stayed in July 2023
Reviewed: 9 July 2023
Paul
United StatesHad to wait too long for Bill at adave restaurant
Waterfall pool
Stayed in July 2023
Reviewed: 8 July 2023
Shelley
United StatesWe loved every thing
Beautiful property . Near great restaurants museums and galleries. Staff were exceptional Pool and hot tub great for afternoon relaxation. Room was always clean.lovely spa inside hotel.
Stayed in July 2023
Reviewed: 7 July 2023
Littkeg
United StatesThey were short on staff. We had to wait awhile to get our car.
The staff was so friendly, and the location is perfect.
Stayed in July 2023
Reviewed: 4 July 2023
Diane
United StatesBeautiful, clean facility. Great location.
Stayed in July 2023
Reviewed: 26 June 2023
Daniel
United StatesWi-Fi very spotty & weak
Close to plaza
Stayed in June 2023
Reviewed: 24 June 2023
Ethan
United Statesloud vehicles on the street Late at night.. not hotel fault
gorgeous design and artwork and in the middle of the town center
Stayed in June 2023
Reviewed: 24 June 2023
Daniela
United StatesWe had asked for an extra bed and they forgot about it. It was then to late to organize for it when we arrived 10.30 pm. Sleeping with 3 adults in a long size bed was a little bit of a challenge
The location was great, the room spacious and the lobby nice and relaxing.
Stayed in June 2023
Reviewed: 23 June 2023
Lisa
United StatesBeautiful decor and pool, excellent and friendly staff, walking distance to Santa Fe landmarks
Stayed in June 2023
Reviewed: 22 June 2023
Amelia
GermanyBar closed at 9🙈 no guest laundry. we expected more!
Stayed in June 2023
Reviewed: 21 June 2023
Karen
United StatesRoom had issues AC not working in first room, oth rooms had shower shelves loose off wall and platform beds has sharp edges that caused three bruises in my shins.
Location, cleanliness, staffing, free parking, amenities. The staff addressed the inoperable AC unit very quickly and helped us move to a new room.
Stayed in June 2023
Reviewed: 5 June 2023
Lecia
United StatesNothing
Great location and great value for Santa fe
Stayed in June 2023
Reviewed: 30 May 2023
Isabelle
United Statesthey had a hidden resort fee that they aren’t upfront about in the listing
it was beautiful and super convenient to downtown Santa Fe
Stayed in May 2023
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