On a 250$ stay, they wanted us to rent a fridge for 10$ a day. For a 4 star hotel, this is absolutely unacceptable! After the first night when we asked the manager, we got it for free. Secondly, thr other guests on our floor were very noisy. With a 7 year old, this is not very comfortable. Third, the balcony door did not close properly and after two requests to the staff, I had to"fix" it myself. Some of the furniture was damaged.

The location is nice, located between 2 shopping malls and a tram station across the street.

Stayed in July 2021

Ac in room didn’t work very well. Room was always somewhat warm. Also, room smelled sort of moldy or like mildew, might have been from the air conditioner.

Location was good. Staff were helpful and friendly.

Stayed in July 2021

Te bar area was inconsistent with their hours. We were there over a holiday weekend and the bar area wasn’t opened for lunch consistently. One day it was open at 1 PM the next day we are told us not opening till 4 PM very disappointing that we would have to step outside of the hotel for food when we were preferring to eat within the Hotel.

The location was perfect and the staff were very accommodating

Stayed in July 2021

Don't no y'all have free breakfast

Stayed in July 2021

Freeway close. Kinda loud

Staff was awesome.

Stayed in July 2021

Small jacuzzi. The balcony was way too small. We weren’t able to check in until after 7pm although we informed the front desk we’d arrive at 4 pm.

The location is great. Close to shops and the San Diego MTA takes you every where. Loved the indoor pool. And the outdoor fire pits where great.

Stayed in July 2021

Hidden fees and parking

Facility

Stayed in July 2021

The AC was not working well. We were sweating in our sleep.

Beautiful hotel!

Stayed in July 2021

The bathtub faucet was leaking when not in use. When I turned on the shower, half of the water poured from the tub faucet. It wouldn’t fully transition to the shower head. The caulking to the tub faucet was nonexistent and dirt and muck fell from the space between the tile and the faucet (where the caulking should have been). While in the shower, I found my feet became completely submerged in dirty water. I also didn’t realize until later that Booking.com charged me $30 for parking when I didn’t use parking and I even selected the “No” for parking at the time of booking my stay.

The bed and pillows were comfortable and it was quiet.

Stayed in July 2021

Clean room besides the comforter having weird black staining in it. Receptionist in training wasn't the best.

Good location, not in downtown but not far from La Jolla which was perfect for me and my boyfriend. Nice room, lovely size.

Stayed in June 2021

Breakfast should've been included, cause it was definitely not $20 worth.

Clean rooms

Stayed in June 2021

The bed is not comfortable for the amount of money being spent for the room and the ac keep turning off. When u set it on leaving the room musty

The whole setup it nice the staff is amazing and the food was wonderful and they allowed dog there thats excellent

Stayed in June 2021

Check out is noon. At 11 we was still sleeping and the maid didnt knock just opened the door to come in. I feel for the price it could of been slightly better. The parking coat 32.00 even for guest. It took 20-30 min to check in and i already paid the reservation in advance

The check in staff was friendly. The place is clean

Stayed in June 2021

I upgraded to the balcony room and in the pictures, it shows that it's big enough to fit chairs to lounge on... in person, it is more like u can stand, look and walk back in. Wasnt happy about that at all. Also sad that the indoor pool was closed

Room was good. Luckily I went with my daughter and we were out exploring most of our trip...

Stayed in May 2021

Other than the restrooms near the pool being dirty and every toilet full of pee and poop and no soap in the dispenser it was great. Staff took the complaint and I saw someone go to clean soon after.

Stayed in June 2021

My room was not cleaned nor were the towels replaced or the trash emptied during my stay even though I asked for this service several times.

The lobby is beautiful.

Stayed in June 2021

Queen beds were small Ac wasn't cold

Price Location

Stayed in June 2021

Although we enjoyed our stay and didn’t want to leave, there were some things we were quite upset about. My husband was given a dirty (looked like a shi*t stain) towel. There were (I’m assuming) make up stains on our sheets/blanket, though we didn’t notice right away because the stained parts were tucked into the bed until we actually untucked it all when sleeping on the bed. Also, the current was a little ripped which isn’t a big deal however, it gave the room a very unkept vibe.

Ease of check in & check out. If you’re not a Hilton Honors member, I highly recommend signing up for easier check in and check outs through the mobile app. The digital key is great too! The staff here is super friendly and helpful. The outdoor pool is currently open, however the indoor pool and hot tub are not. There’s a cafe on the property and the upstairs (2nd floor) leads out to shops/restaurants which I thought was pretty cool.

Stayed in May 2021

The bathtub didn't work. The room key didn't work for the parking gate twice.

Stayed in May 2021

Location

Stayed in May 2024

No complaints

Around amazing places to explore

Stayed in May 2024

The amount of noise, partying, yelling, fighting, and slamming of doors from the surrounding guests made this the absolute WORST possible stay of my life. I specifically chose this hotel because it was described as being family friendly but it was far from it. I got ZERO sleep in my nights there because of the partying going on around us. Definitely WORST experience of all my hotel stays.

The property was nice and clean, but we didn’t have a fridge and microwave which was wild considering I paid an exorbitant amount for a mediocre stay.

Stayed in April 2024

Rug has holes , wallpaper is peeling, very dated, tub was not clean, leaked, fridge in first room didn’t work, then we were required to move due to a leak, no fridge or microwave in that room, service was very poor. Told to get my own luggage cart to move rooms when it wasn’t even my own fault to have to move, told to bring my keys from old room back before being given new keys, wouldn’t even tell us where we were moving to , got to room and had to wait over an hour at 11pm for a pillow. Shower gel was empty. And manager only gave a complementary breakfast for all the poor service

Good location

Stayed in March 2024

There was blood stains on the sheets.

That it look clean

Stayed in March 2024

Room was filthy, bathtub was inoperable. Ceiling in the shower falling apart. Furniture has extensive damage and unstable. Blood stains on the thermostat and wall. Mold in the shower. Room had a musty odor after running the AC in attempt to air out the room, windows do not open.

Needs improvement in all aspects, other than front desk staff.

Stayed in February 2024