I didn't like the pet friendly environment. I didn't see any notice of this on the site before booking,

The airport shuttle was a really nice and handy touch. the room was very spacious, if a little bit dated in deco. It served its purpose. The breakfast buffet was good and had a bit of everything. It should have been explained earier that the buffet isn't available on Weekdays though as that was a bit of an unhappy surprise.

Stayed in October 2024

Include the breakfast

What breakfast?

Stayed in October 2024

Too far and filthy walk to the convention center which is less appealing than other hotels. The room I paid for supposed to have a sofa bed but we were given just a chair instead. I requested microwave and ref but has to reorder as those are not in the room. The toilet bowl was clogged. I received an e-mail to upgrade for a King Suite for an extra $18/night and I confirmed only to be told that it’s not possible when we arrives.

The restaurant food is good

Stayed in September 2024

Eat at the hotel was expensive and the restaurant only have 2 server, they said they were short of people that day. I was there attending a conference and they AC was dramatic cold! 67F ? really, is it Miami ... I feel sick for 4 days, freezing cold wearing jacket (blazer) and pants (in Miami) .... insane .... and the coffee was horrible, so toasted and re-heated . They charge the parking even for guess, when I check the hotel say they offer the parking service, and when I arrived surprised surprise Extra $10 per day o $15 with valet parking .... not nice. I have my Hilton Honors membership, but the price in booking was better than the hotel website, so no points for me, not refundable, no breakfast included

Bed was comfortable as well as the room, all clean, big, good They organize my bed every day, I like that Pool looks nice, only the iguanas enjoy the sunny days there, I wish the hot tub area looks better,or updated Welcome cookies are delicious and fresh The Bartenders were fantastic, and eating at the bar was better than the restaurant.

Stayed in September 2024

None it was good

The staff

Stayed in August 2024

Shuttle took to long with airport pickup

Stayed in August 2024

Check in was super slow, nothing around except convention center. Pool area old.

Excellent pillows and comfortable bed. Large room with desk and chair. Well located for convention center. Well priced.

Stayed in July 2024

Initially I had a problem but once I reported it the matter was fixed

Everything. This is now about my sixth or seventh visit. I am pleased with the service and that is why I enjoy staying at this hotel.

Stayed in July 2024

The rooms were very outdated, dingy, dark and dusty

We loved Lilian in the restaurant! She made us feel like we were right at home and took great care of us :)

Stayed in June 2024

Front deak staff

Location

Stayed in May 2024

The interior design throughout is outdated but I read it’s planned for a total revamp.

The pool area was nice as it was surrounded by a small garden with iguanas. Nice that there was a hot spa by the pool.

Stayed in May 2024

Over 1 hr to check in not acceptable only one person checking people in also food was ordered but we had to cancel the order due to waiting a very long time and still not receiving any food

Room and bar area

Stayed in March 2024

The place was nice, but they were quite a few extra charges added to room charge. Housekeeping came to a room at 9:30 in the morning and wanted to know if we were leaving yet but check out is until noon. 😲🤔

The pool area was nice. Lobby area was nice. The rooms were good.

Stayed in April 2024

N/A

N/A

Stayed in March 2024

We had everything except an microwave would have been amazing to had one

The staff was kind and helpful in every way possible, the room was big comfy and had lots of space, ooh The pool was amazing too

Stayed in April 2024

There wasn't a since of urgency in the bar area or breakfast area. Bar: It took the server 26 minutes to take my order, then failed to check in with the table often. Restuarant: Menu was odd and the service was even slower than the bar. Waited over 30 minutes to pay, so I, charged my bill to my room and went to the front counter for a copy of my bill later. Both the bar and restaurant automatically charge you 18% for poor service. Maybe if they removed the automatic 18% the staff might try to earn their tips.

The room was pretty decent, and the parking fees were reasonable.

Stayed in March 2024

The toilet didn’t flush. Hair was left in the shower and on the bathroom floor

Location

Stayed in March 2024

Overpriced.

Courtesy of the staff was outstanding.

Stayed in February 2024

Bed sheet with dirty old stains, shower head height, shower curtain,

Location

Stayed in February 2024

shuttle service: waiting time one hour = other hotels had more vans - it seems your hotel only HAD ONE. NO minimum breakfast: coffee and danish

Stayed in January 2024

Breakfast was originally included in the booking, but they gave me just 1 voucher of $15 for each night of my stay, but in the restaurant the average breakfast check per person is about $30. Then the waitress asked me to go to the front desk and ask them to accept that breakfast was included, which at the end they did, but the overall experience was unpleasant because of that.

Location is great if you need to be near the airport or the MACC

Stayed in December 2023

They didn’t inform about breakfast free included was in the small shop, next to restaurant and customers going to restaurant after we need to pay 30 dollars

Location

Stayed in December 2023

Took too long to get on WiFi and too long to get heat in the room. Once the tech came to fix it, however, it didn’t take too long for the room to warm up. And that shuttle service to airport didn’t start until 6, when my flight was at 6😠

Location close to airport and the business center. Food was good (a tad too expensive) in the restaurant.

Stayed in December 2023

The price per night is way much higher compared to most of the hotels in the area

The good breakfast and also the rest of the day and night menu in the restaurant are quite good. The staff is very friendly, and the digital key worked just fine. The rooms have lots of space compared to other hotels in the area.

Stayed in October 2023