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Reviews of DoubleTree by Hilton Portland Tigard 4 stars

9575 Southwest Locust Street, Tigard, OR 97223, United States

#5 of 10 hotels in Tigard

Guests' Choice

Review score

Based on 138 hotel reviews

7.7

Score breakdown

  • Cleanliness

    8.3

  • Comfort

    8.3

  • Location

    8.8

  • Facilities

    7.9

  • Staff

    8.7

  • Value for money

    7.7

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Showing 1 – 25

  • Reviewed: 13 June 2024

    9.0
    Amazing stay, breakfast is $12.
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    Just that breakfast looks like a free continental, talks like a free continental, but isn't a duck. Their is no signage and after my daughter got a small plate of potatoes and a cup of coffee she was surprised to be charged the price of the full breakfast that we thought was included in the room. Don't mind paying for breakfast, just expect some signage indicating it's not a complimentary situation.

    Great place.Clean and comfortable. The staff are very amiable. Lots of parking. Quiet, but still close to the freeway. Extended our stay a night.

    Stayed in June 2024

  • Reviewed: 30 May 2024

    8.0
    it was nice an d clean. the staff was nice and helpful.
    • With a pet
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night

    The location was good. It was close to family, stores and close to places to eat. We did not eat at your buffet breakfast. We did not think there was worth $13.00.

    Stayed in May 2024

  • Reviewed: 24 May 2024

    9.0
    need glasses and spoon and pork + plate in the room
    • People with friends
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    clean

    Stayed in April 2024

  • Reviewed: 3 March 2024

    8.0
    Overall good stay. Free parking and safe
    • Business trip
    • Solo traveller
    • Queen Room
    • Stayed 1 night
    • Submitted via mobile

    Had a difficult time finding the room, then found it behind the elevator. It looked smaller than all the other rooms. All night I heard the elevator doors chime when it arrived and people talking while waiting for the elevator.

    It was clean and everything worked, there was hot water, towels and even a mini fridge and microwave oven

    Stayed in March 2024

  • Reviewed: 13 February 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night

    They charged us for breakfast that was paid for at booking.

    Stayed in February 2024

  • Reviewed: 26 September 2023

    8.0
    Pretty pleasant even with smell
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted via mobile

    The room did smell like cigarettes

    Great staff super friendly and nice. Room was also half price of last place and way more comfortable and cleaner

    Stayed in September 2023

  • Reviewed: 8 July 2023

    8.0
    A good location for us .
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night

    The couch in our room was pretty scuffed up with the cover flaking off. A large stain sat in the middle of the carpet. We got turned around driving through Beaverton and 5 phone calls (!!!) to your hotel brought no help at all! NO ONe at front desk (manager would not answer) could tell us how to get from HW 217 at 99West to the hotel. (We finally had to ask a child who asked their device to direct us).

    We brought our own food and ate in the lovely courtyard. We greatly appreciated the coffee machine and tea...along with ice water in the lobby. The air conditioner functioned well and the bed was comfortable.

    Stayed in July 2023

  • Reviewed: 26 June 2023

    8.0
    Excellent customer service makes up for feeling nickeled and dimed to death.
    • Leisure trip
    • Group
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    I didn’t like the excessive fees for every item. No complementary waters, no complementary breakfast, no complementary parking. Poor working air conditioning.

    The best part was the check-in. Phenomenal customer service from the front desk. I emailed management with a compliment about it. I would stay there again. And the room was very clean.

    Stayed in June 2023

  • Reviewed: 1 June 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • Queen Room
    • Stayed 4 nights
    • Submitted via mobile

    rooms are very outdated. need a serious update

    staff were very helpful and happy. beds were very comfortable

    Stayed in May 2023

  • Reviewed: 24 April 2023

    9.0
    Among the best hotel stays we have ever enjoyed
    • Business trip
    • Family with young children
    • King Room
    • Stayed 2 nights
    • Submitted via mobile

    The shower faucet; because it can't be turned on, after setting water temperature comfort zone. Turn on & spin quickly to avoid freezing cold water.

    Prompt assistance from Staff, clean facilities, spacious & comfortable room & bed, amenities, awesome location; with the best area mall, pretty much across the street; &, Red Lobster; but a 4 minute stroll away

    Stayed in April 2023

  • Reviewed: 11 April 2023

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    Clean more the swimming pool and it be nicer if there is hot tub.

    Pet friendly, it has indoor pool, it has shampoo conditioner & body wash hooked up in the washroom, and of course nice services from the staff.

    Stayed in April 2023

  • Reviewed: 12 March 2023

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    I used booking.com. Paid extra for breakfast. Verified breakfast was included in our reservation. The was billed for breakfast. Staff was very responsive but I could have easily missed this error.

    Stayed in March 2023

  • Reviewed: 7 March 2023

    7.0
    Good
    • Business trip
    • Group
    • King Room
    • Stayed 2 nights

    The couch was very shabby, had cracked fabric, and looked like it had better days; it needed to be replaced. We were disappointed the bar was closed when the hours said it was supposed to be open. We were looking forward to a glass of wine after a very long drive.

    Large clean rooms with refrigerator and microwave at a great price! The bed and pillows were comfortable. The towels were very plush and soft.

    Stayed in March 2023

  • Reviewed: 14 January 2023

    8.0
    great location and quiet area
    • Leisure trip
    • Couple
    • King Room
    • Stayed 6 nights

    the pool was closed during our stay.

    the lady (housekeeping) was nice & friendly, room was bigger for the price and mattress was comfortable.

    Stayed in January 2023

  • Reviewed: 7 December 2022

    9.0
    Comfortable, safe stay in Portland.
    • Leisure trip
    • Family with young children
    • King Room
    • Stayed 4 nights

    Safe, quiet (except for one night when the bar let out at 10pm and some folks across the hall were loud for a short while, plenty of coffee/tea and hot breakfast each morning, friendly service.

    Stayed in December 2022

  • Reviewed: 4 October 2022

    9.0
    A clean quite safe place to rest and breakfast
    • Solo traveller
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    n/a

    good location

    Stayed in July 2022

  • Reviewed: 26 September 2022

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • King Room
    • Stayed 1 night

    I paid $37 more for the same room. Friday was $202. Saturday was $168. When adding another night which was Friday I was told it would would be the same price as Saturday. It wasn't. I was charged more and didn't know until I got home and read my email bill.

    staff was very friendly

    Stayed in September 2022

  • Reviewed: 21 September 2022

    8.0
    pillows not comfortable
    • Leisure trip
    • Family with young children
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    it was nice

    Stayed in September 2022

  • Reviewed: 28 March 2022

    7.0
    Welcoming staff and warm cookies!!
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    The only issue I can think of is that the walls are a bit thin but that is all!

    We were greeted by warm and welcoming staff! Everyone was so kind :)

    Stayed in March 2022

  • Reviewed: 22 March 2022

    8.0
    good overall
    • Couple
    • King Room
    • Stayed 2 nights
    • Submitted via mobile

    I didn’t like how breakfast isn’t included with booking. that’s an extra charge

    property was clean.

    Stayed in March 2022

  • Reviewed: 28 February 2022

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    Pool was available

    Easy and fast checking in

    Stayed in February 2022

  • Reviewed: 5 December 2021

    7.0
    Not impressed
    • Leisure trip
    • Family with young children
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    Had to pay for pay for parking and very small spots Remote for tv did not work Had to go down and ask for blanket for hide away bed. Staff already knew our type of room and how many were in our party but we still had to ask. Room smelled weird. Like a dirty gym bag. I didn't even want to go barefoot.... Only had two towels to shower. Again they knew how many people in our party but did not give enough supplies. King bed and hide away were horrible. Very uncomfortable!!! We probably would have stayed another night except for the smell and the beds. $11.00 fir a skimpy carb loaded breakfast. We opted out and went to a local shop for breakfast so we could get healthier options. . Overall we were not impressed with this hotel.

    Just off main road away from traffic noise. Freak hot cookie upon arrival. The young lady while checked us in was nice and there was minimal contact.

    Stayed in December 2021

  • Reviewed: 14 October 2021

    8.0
    great stay, great location!
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    we have stayed here over the years as it has changed ownership and it’s pretty great! Our room was super clean, easy to access and the staff are very friendly.

    Stayed in October 2021

  • Reviewed: 7 October 2021

    8.0
    Very good
    • Leisure trip
    • Solo traveller
    • King Room
    • Stayed 4 nights
    • Submitted via mobile

    Thermostat difficult to work with, had to repeatedly set temp for 72, it stayed there a couple of hrs then dropped to 63….

    Stayed in October 2021

Showing 1 – 25

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