Bed was comfy but they need new pillows

Quite and clean the staff is very friendly

Stayed in December 2024

The hotel is undergoing some renos which are visibly much needed. No maid service. Our room just looked messy as the garbage piled up and dirty towels in a heap (1st world problems). We could have made our own beds but that's the nice part of staying at a hotel- they're done for you! The continental breakfast was 'meh'. The hot breakfast was ok. Would have liked more protein options for continental breakfast (cheese, meat slices)

The staff went out of their way to help us with any request. Beds were comfy. We had no maid service at all during the stay but when we asked for clean towels, they were happily supplied. Location was fantastic; quiet, surrounded by forest, easy access to highways. Pricewise, was acceptable.

Stayed in December 2024

There was stains on our bed, hair all over our bed, the shower floor was brown and dirty, and there was no shelves in the shower whatsoever to sit toiletries .

Desk attendant and employees were friendly

Stayed in December 2024

The bed was like a brick. Floors were chipping away some spots more than others. There wasn't really nothing out for breakfast. If you look out the windows the pool area was nasty. Broken concrete every where.

The room was spacious. Everyone was nice.

Stayed in December 2024

I stayed for 2 nights. For the second day, the breakfast was good but, the next day the variety or the quantity was half. No fruits, oatmeal and some bread. The room was good but it should have a basic facility of a wardrobe. It was just a steel stand and we had to hand the clothes there.

The room was spacious enough, had a good view. The staff was great.

Stayed in November 2024

The continental breakfast could have been better. When my daughter and I went down at around 9 (breakfast was over at 9:30) most things were gone and they were all out of juice. Sounds weird, but the breakfast was one of the reasons we chose this hotel.

Stayed in November 2024

Convenient location for a trip to Busch gardens. Very clean room, friendly staff. I would stay here again.

Stayed in September 2024

Arrived and the original room they assigned us wasn’t cleaned. Got a different room but still off putting. The breakfast was also nonexistent on Monday morning. Had a nice spread for the weekend, pancakes, sausage, eggs, etc. but come Monday morning all they had set out was toast, dry cereal, and packs of oatmeal. The juice machine was also broke.

Great location Good price

Stayed in November 2024

Shower had no place to put shampoo and vacuuming pieces were found in the room. Also no fridge and when front desk was told they seemed shocked but did nothing to remedy it.

Location was great

Stayed in October 2024

The hallways are spooky looking the elevator is extremely old and scary the curtain had cigarette burns and dirty looking stains on it the doors need to be updated

Bed was comfortable the AC was cold

Stayed in November 2024

I extended a day and a good 2 hrs after doing so, I was getting ready to take my dog out and I heard the door unlock - door opens and it's a young boy checking to see if I was checking out. The following morning, I had locked my keys in my vehicle and had been working on that but was still on schedule to check out by 11. Get a knock on the door around 10:30 asking if I was checking out. I travel extensively and these are the kinds of things that really make me angry. The front desk should be communicating people who extend their stay to the housekeeping staff but if they don't or if housekeeping needs to know they can reach out to the front desk. I understand you want to clean the room, but parking the cart outside of the room, having a group of you congregating in the hallway, and knocking on the door 30 min before checkout is just a passive, back-handed way to telling a guest to "hurry up and get the hell out". So again, excellent stay and hats off to the front desk staff. I didn't ding the entire hotel in the review or take away from my rating......it just housekeepers do that rarely but it's something that drives me insane.

Front desk staff were great. Breakfast was excellent over the weekend, scaled back a little during the week but understandable since much less people in the hotel during the week. Room was clean, loved the Smart TV, and well equipped.

Stayed in November 2024

The hotel seemed like it was an old hotel. The outside wasn’t well maintained When you took a shower the floor got wet

The location and it was quiet

Stayed in November 2024

Bunch of contracting,homeless looking people smoking outside the door. Main lobby looked like it had been empty for weeks. The room was nasty. The only thing clean was the bed. The floor had dirt all over it where it wasn’t cleaned. The walls by the trash can had stuff all over it where something splattered and could have been wiped. The AC had mold or mildew all over it. The vent in the bathroom was covered in dust. Just small easy things that could’ve been done to make it worth the 160 dollars but definitely wasn’t. The only thing clean was the sheets on the bed thankfully. The microwave literally was sparking if you tried to heat something up. “No there was nothing metal in it”. Just an overall bad experience for us. Staff was very nice I will say although nothing got addressed. Just a sorry was given.

Property itself was decent, very close to Busch Gardens.

Stayed in October 2024

It was filthy

It was close to everything we were planning

Stayed in October 2024

The cleanliness of the floors and shower were not up to par.

The breakfast was good.

Stayed in October 2024

Probably the staff during the breakfast buffet. They stopped serving around 8:45 am, didn’t refill the breakfast bar with pancakes, eggs and sausages. Kitchen staff was no where to be found around 8:45 am on a busy Sunday morning. One person eventually came out around 9:30 am and started putting away the hot food bar.

The location, it’s close to Busch garden.

Stayed in October 2024

There was no soap in the room. The pool was tore up looked terrible.

Location was perfect.

Stayed in October 2024

The cleanliness of the room needed some work.

Good location, good parking, great service, great morning breakfast.

Stayed in October 2024

Got bit by bed bugs 😢 (still itching) the filter for the AC had about a half an inch of dust 🤧 No pool Water pressure was not good UPDATED REVIEW *** WAS DUST MITES NOT BED BUGS. JUST NEED TO CLEAN THE AC/HEATING FILTERS. Better quality TV reception and newer remotes WiFi didn’t work Didn’t get requested room

Max and Shannon Have stayed here multiple times and although renovations were taking place (I’m sure we’ll look better better once the job is complete) This experience was not anywhere near the multiple times. I have stayed here before… I do not feel my room was very clean. I did see trash behind the nightstand… The microwave was dirty…

Stayed in July 2024

The side door nearest our room wouldn’t always open easy and we had to walk around to the front entrance.

The location was convenient to the highway as this was a stop over to our destination. The staff was so friendly and accommodating and the room was clean, with lots of space.

Stayed in September 2024

- Breakfast is great during the weekend (Eggs, pancakes, and meat), but on weekdays, they do not offer the hot breakfast. - They are open during renovation, so the pool is not open, and lots of construction itens everywhere.

- The location was great! 5 mins from Busch Gardens. - The bathtub was clogged, so I asked reception for help, and they sent maintenance right away. They took care of that quickly.

Stayed in October 2024

The location

Stayed in October 2024

It is currently under renovation, the smell was not pleasant, electrical outlets are European, coffee pot was broken asked to have it fixed, and no one bothered.

Location

Stayed in September 2024

No microwave in rooms had to work all the way to lobby to use. While my room was on the 8th floor. Also they are renovating 2 floors & side entrance of hotel

Location was great

Stayed in September 2024