17612 Valley Mall Road, Hagerstown, MD 21740, United States
#7 of 23 hotels in Hagerstown
Guests' ChoiceBased on 1421 hotel reviews
8.2Cleanliness
8.4
Comfort
8.4
Location
8.9
Facilities
8.2
Staff
8.9
Value for money
8.3
Free WiFi
7.9
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 26 June 2024
Carla
United StatesOur room was not ready when we checked in at 3:30. We had a function to attend and get ready for. The staff was very apologetic though and offered us bottled water.
The breakfast was good. It was the standard continental breakfast. It was very clean.
Stayed in June 2024
Reviewed: 24 June 2024
Denise
United StatesN/A
The cleanliness of the facility and the staff's ability to provide me with exceptional customer service as this was an unintended stay and they were accommodating all the way through.
Stayed in June 2024
Reviewed: 24 June 2024
Erica
United StatesNeeds more charging stations in rooms
Great facilities and showers!!
Stayed in June 2024
Reviewed: 24 June 2024
Jeff
United StatesGood hotel. Clean. Everything worked as it should
Stayed in June 2024
Reviewed: 23 June 2024
John
United Arab EmiratesCarpet in room was old and had a smell to it
Right off highway
Stayed in June 2024
Reviewed: 18 June 2024
Tracey
United StatesThe complimentary breakfast was the exact same each morning. We stayed for two weeks so it def got old real fast!
The staff was very nice and loved the location.
Stayed in June 2024
Reviewed: 15 June 2024
Lewis
United StatesClean room. Good selection at breakfast.Friendly, helful concierge.
Stayed in June 2024
Reviewed: 14 June 2024
Bill
United Stateslow toilet and pool
Stayed in June 2024
Reviewed: 6 June 2024
Traveler
United StatesBreakfast was not good -- I told the staff in great detail
Stayed in June 2024
Reviewed: 31 May 2024
Brian
United KingdomNothing
Good location and convenient for food outlets and shopping. It was also clean and comfortable.
Stayed in May 2024
Reviewed: 27 May 2024
Crapo
United StatesNothing
Property very clean. Bed comfy. In room coffee blah but good coffee in lobby. Breakfast great with lovely attendant. Check in was good. Very nice man.
Stayed in May 2024
Reviewed: 26 May 2024
Mark
United StatesBreakfast was just right to get your day going.
Stayed in April 2024
Reviewed: 23 May 2024
Margaret
United StatesBreakfast was standard for free breakfast at a chain motel
As expected. We had waffles and sausage. I don’t eat cereals or eat prepackaged breads, muffins or processed eggs.
Stayed in May 2024
Reviewed: 21 May 2024
Harry
United StatesEverything was fine
Stayed in May 2024
Reviewed: 21 May 2024
Allison
United StatesIt could get a little noisy at times
Everything, clean affordable great location comfortable jacuzzi was awesome
Stayed in May 2024
Reviewed: 19 May 2024
Karen
United StatesBottom of the tub was filthy and slippery with build up
Staff was friendly and helpful
Stayed in May 2024
Reviewed: 18 May 2024
Johan
CanadaClean and location safe
Stayed in April 2024
Reviewed: 16 May 2024
Jenny
United StatesBreakfast has good variety of items. The lady that takes care of the breakfast area is very friendly. When the sausage was all, she made more and went around to tge tables to see if they needed more. Coffee is just right, not too strong.
Stayed in May 2024
Reviewed: 8 May 2024
Ingrid
NetherlandsWe had to go down to the reception from the 4th floor to change keys This happened twice
Spacious room good beds
Stayed in May 2024
Reviewed: 8 May 2024
Stephen
United StatesNice place, I stay there every time I pass thru the area.
Stayed in May 2024
Reviewed: 7 May 2024
Johan
CanadaRo9ms are clean.
Location excellent.
Stayed in May 2024
Reviewed: 7 May 2024
Toni
United StatesNothing really
Proximity to highway
Stayed in May 2024
Reviewed: 5 May 2024
Laura
United StatesBreakfast was average.
Clean, updated and spacious room. Easy access from the interstate. Friendly staff
Stayed in May 2024
Reviewed: 28 April 2024
Marie
United StatesThe room was dated and they had painted some things but not well. Too bad. The hotel was fine for us but such an easy fix would have made it seem phenomenal.
The hotel was quiet and very accessible. The hotel room was clean
Stayed in April 2024
Elkridge, USA
Kobe, Japan
Alzey, Germany
Alma, Canada
Nin, Croatia
Cattolica, Italy
Cluj-Napoca, Romania
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content