4796 Memorial Drive, The Colony, TX 75056, United States
Based on 360 hotel reviews
6.5Cleanliness
7.0
Comfort
7.2
Location
8.2
Facilities
6.7
Staff
7.7
Value for money
7.0
Free WiFi
6.9
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End of dialog contentReviewed: 23 September 2024
Miriam
United StatesThe main entrance is not locked at night and they don’t check if people entering the hotel are real customers. We were coming back at 12am and nobody noticed
Stayed in September 2024
Reviewed: 8 September 2024
Tenieshia
United StatesJuice machine was broken. Fire alarm went off multiple times due to boiler issues
Fixtures rusted; toilet broken and not as clean as it could have been. Not enough lighting. Linen stained
Stayed in September 2024
Reviewed: 5 September 2024
Davis
United StatesBreakfast was good had problem with reservation which was canceled but made good...
Stayed in September 2024
Reviewed: 19 August 2024
Gilbert
United StatesThe pool was not open. It was closed for construction. Which should have been noted on their website
The property was nice and well kept.
Stayed in August 2024
Reviewed: 15 July 2024
Samantha
United StatesThe floor that I was on like marijuana, the room didn’t really get cold and the door wasn’t flush with the door frame, so you can see light coming from it, and the smell of marijuana was coming into my room where me and my son are sleeping.
Was in a good area for where I was needing..
Stayed in July 2024
Reviewed: 12 July 2024
Marcus
United StatesThere was hair on the bed when I arrived, the 3rd floor was hot, felt like the floor was gonna cave in. Room clean was not done the after the 2nd day and I had to physically request for them to come and clean my room and give fresh towels.
Not in a bad area
Stayed in July 2024
Reviewed: 29 June 2024
Howards
United StatesThe area itself was difficult to navigate
Very clean. Great working ac
Stayed in June 2024
Reviewed: 26 May 2024
Skylar
United StatesThe pool was under construction, the front desk sucked when we first walked in the front desk was taking forever and the guy didn’t seem like he knew what he was doing. Asked for my license and my card so it can be on file even though my card was already on file. the housekeeping team and breakfast team was great! When we went to check out we waited 20 mins and asked a breakfast team member if she could contact the front desk and she did. The guy came in from outside he was just walking around the hotel multiple times and we went to are car and saw the guy walking outside around the hotel again. Everything was great except for front desk.
Breakfast and housekeeping and top golf being arcoss the street
Stayed in May 2024
Reviewed: 2 May 2024
Pamela
United StatesThe room was 85 degrees when we walked in to it. There were 3 of us staying there and only 2 towels. The pillows were tiny squares, like they cut the pillows in half. No hot water for showers in the morning. Lukewarm. No soap in the shower.
Stayed in May 2024
Reviewed: 14 April 2024
Grace
United StatesThe carpets looked dirty The couch was hard The restroom lights kept Turing off and on . Breakfast was very poor rated . The front guy wasn’t friendly
Price and the bed was comfortable
Stayed in April 2024
Reviewed: 10 April 2024
Emlind
SwedenNo cleaning (over four nights stay). The bathroom looked worn and would need refurbishing .
Large room with comfortable beds. Decent breakfast.
Stayed in April 2024
Reviewed: 22 March 2024
Loretta
United StatesBreakfast need some work! Food was half cooked or burnt! I paid for a room with a spa bath in it and the bath was nasty! Soon I turnt on the jets stuff was flowing in the water! I couldn’t relax while I was away from home!
The was nice and 35 minutes away from where we needed to go! So it was convenient for us!
Stayed in March 2024
Reviewed: 18 March 2024
Beth
United StatesThe TV was located between a lounge and beds. From both positions it is awkward to watch the TV. The toilet did not flush properly.
The breakfast was not available when we stayed. I had to leave at 6:30am and was told breakfast was open at 7am.
Stayed in March 2024
Reviewed: 26 October 2023
Steven
United StatesThe hotel seems to be going through a renovation. Maybe in a year it would be better.
Bed was comfy. Price was decent
Stayed in October 2023
Reviewed: 15 October 2023
Rolens
United StatesPool and hot tub was freezing. Hot tub didn’t work and staff didn’t seem to care. It was colder than the actual pool was.
Price, location, big room for the family
Stayed in September 2023
Reviewed: 15 September 2023
Maya
United StatesThe first room they put me in smelled like smoke and the toilet didn’t flush properly. I addressed it with the staff and they moved me to to a much better room. Great location quiet
Stayed in September 2023
Reviewed: 6 August 2023
Albert
United StatesAc was a bit noisy, remote control didn’t have a menu. No drinking water in the room. And most of all no internet!
All were good as expected.
Stayed in August 2023
Reviewed: 4 August 2023
Francisco
United Stateslackluster lighting
quick get im
Stayed in August 2023
Reviewed: 27 July 2023
Brooker
United StatesIt was old and run down and my room had a odor. In need of some serious updates. The vanity was in the room part not the bathroom didn't understand why.
Location
Stayed in July 2023
Reviewed: 13 July 2023
Donna
United StatesWatch their internet. I got a virus, thankfully I had spyware protection.
Nice staff.
Stayed in July 2023
Reviewed: 29 June 2023
Dana
United StatesIt’s in great need of repair. The toilet had come loose and wobbled when in use and the floor tiles in the bathroom needed to be glued, grouted and sealed. I almost cut my foot on the edges of them. One of the lamps was missing a light bulb and the freezer space in the refrigerator was so iced, there was no use for it at all. Breakfast service was ok, but there wasn’t any pepper packets left out for guest and none to be found when requested.
I was greeted and treated with priority
Stayed in June 2023
Reviewed: 21 June 2023
Gail
United Statesbath needs to be updated
The bedroom was clean and smelled fresh. The sofa in the living area was too inconvenient to use has TV watching. The bathroom appeared to be cleaned but had mold in some chaulked areas and stains on the bath floor but the hot water and showerhead was exceptional.
Stayed in June 2023
Reviewed: 12 June 2023
Selena
United StatesEmployees were very rude
Employee was very rude. Charged incorrectly and very unprofessional
Stayed in June 2023
Reviewed: 4 June 2023
Ralph
United StatesBedroom smelled like smoke.
Breakfast was very good.
Stayed in May 2023
Reviewed: 1 June 2023
Lisa
United StatesDidn’t realize it was a pet friendly hotel. They were a bit noisy and didn’t help my allergies. We found soiled wash rags in the shower. The bathtub looked like it needed a serious makeover.
Location was close to family. Parking was well lighted.
Stayed in May 2023
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