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  5. Reviews of Comfort Suites The Colony - Plano West

Reviews of Comfort Suites The Colony - Plano West 3 stars

4796 Memorial Drive, The Colony, TX 75056, United States

Review score

Based on 360 hotel reviews

6.5

Score breakdown

  • Cleanliness

    7.0

  • Comfort

    7.2

  • Location

    8.2

  • Facilities

    6.7

  • Staff

    7.7

  • Value for money

    7.0

  • Free WiFi

    6.9

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Showing 1 – 25

  • Reviewed: 23 September 2024

    8.0
    The room was good, breakfast area needs improvement and definitely main entrance needs security.
    • Leisure trip
    • Family with young children
    • Queen Suite with Two Queen Beds - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    The main entrance is not locked at night and they don’t check if people entering the hotel are real customers. We were coming back at 12am and nobody noticed

    Stayed in September 2024

  • Reviewed: 8 September 2024

    5.0
    It wasn’t the best but we spent most of our time with family in the area so it served its purpose
    • Leisure trip
    • Family with young children
    • King Suite - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    Juice machine was broken. Fire alarm went off multiple times due to boiler issues

    Fixtures rusted; toilet broken and not as clean as it could have been. Not enough lighting. Linen stained

    Stayed in September 2024

  • Reviewed: 5 September 2024

    7.0
    Better reservations understanding...
    • Leisure trip
    • Family with young children
    • Queen Suite with Two Queen Beds - Disability Access/Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Breakfast was good had problem with reservation which was canceled but made good...

    Stayed in September 2024

  • Reviewed: 19 August 2024

    6.0
    Pleasant
    • Leisure trip
    • Group
    • Queen Suite with Two Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    The pool was not open. It was closed for construction. Which should have been noted on their website

    The property was nice and well kept.

    Stayed in August 2024

  • Reviewed: 15 July 2024

    7.0
    It’s was decent
    • Family with young children
    • Queen Suite with Two Queen Beds - Disability Access/Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    The floor that I was on like marijuana, the room didn’t really get cold and the door wasn’t flush with the door frame, so you can see light coming from it, and the smell of marijuana was coming into my room where me and my son are sleeping.

    Was in a good area for where I was needing..

    Stayed in July 2024

  • Reviewed: 12 July 2024

    5.0
    Not bad for what it is but staff can do a better job in my opinion
    • Business trip
    • Solo traveller
    • King Suite - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    There was hair on the bed when I arrived, the 3rd floor was hot, felt like the floor was gonna cave in. Room clean was not done the after the 2nd day and I had to physically request for them to come and clean my room and give fresh towels.

    Not in a bad area

    Stayed in July 2024

  • Reviewed: 29 June 2024

    7.0
    Would recommend and will most likely stay again.
    • Business trip
    • Solo traveller
    • King Suite - Non-Smoking
    • Stayed 5 nights
    • Submitted via mobile

    The area itself was difficult to navigate

    Very clean. Great working ac

    Stayed in June 2024

  • Reviewed: 26 May 2024

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • King Suite - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The pool was under construction, the front desk sucked when we first walked in the front desk was taking forever and the guy didn’t seem like he knew what he was doing. Asked for my license and my card so it can be on file even though my card was already on file. the housekeeping team and breakfast team was great! When we went to check out we waited 20 mins and asked a breakfast team member if she could contact the front desk and she did. The guy came in from outside he was just walking around the hotel multiple times and we went to are car and saw the guy walking outside around the hotel again. Everything was great except for front desk.

    Breakfast and housekeeping and top golf being arcoss the street

    Stayed in May 2024

  • Reviewed: 2 May 2024

    7.0
    Would not recommend
    • Leisure trip
    • Family with young children
    • Queen Suite with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The room was 85 degrees when we walked in to it. There were 3 of us staying there and only 2 towels. The pillows were tiny squares, like they cut the pillows in half. No hot water for showers in the morning. Lukewarm. No soap in the shower.

    Stayed in May 2024

  • Reviewed: 14 April 2024

    5.0
    Pictures on booking were deceiving. Will not staying again .
    • Leisure trip
    • Couple
    • King Suite - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The carpets looked dirty The couch was hard The restroom lights kept Turing off and on . Breakfast was very poor rated . The front guy wasn’t friendly

    Price and the bed was comfortable

    Stayed in April 2024

  • Reviewed: 10 April 2024

    7.0
    Comfortable beds in large but somewhat worn room
    • Leisure trip
    • Family with young children
    • Queen Suite with Two Queen Beds - Disability Access/Non-Smoking
    • Stayed 4 nights
    • Submitted via mobile

    No cleaning (over four nights stay). The bathroom looked worn and would need refurbishing .

    Large room with comfortable beds. Decent breakfast.

    Stayed in April 2024

  • Reviewed: 22 March 2024

    7.0
    It was ok! I probably would stay again!
    • Leisure trip
    • Couple
    • King Room - Accessible/Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Breakfast need some work! Food was half cooked or burnt! I paid for a room with a spa bath in it and the bath was nasty! Soon I turnt on the jets stuff was flowing in the water! I couldn’t relax while I was away from home!

    The was nice and 35 minutes away from where we needed to go! So it was convenient for us!

    Stayed in March 2024

  • Reviewed: 18 March 2024

    7.0
    It was fine.
    • Leisure trip
    • Family with young children
    • Queen Suite with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The TV was located between a lounge and beds. From both positions it is awkward to watch the TV. The toilet did not flush properly.

    The breakfast was not available when we stayed. I had to leave at 6:30am and was told breakfast was open at 7am.

    Stayed in March 2024

  • Reviewed: 26 October 2023

    5.0
    It was a place to stay when and where we needed it.
    • Leisure trip
    • Family with young children
    • Queen Suite with Two Queen Beds - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    The hotel seems to be going through a renovation. Maybe in a year it would be better.

    Bed was comfy. Price was decent

    Stayed in October 2023

  • Reviewed: 15 October 2023

    7.0
    Good
    • Business trip
    • Family with young children
    • Queen Suite with Two Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Pool and hot tub was freezing. Hot tub didn’t work and staff didn’t seem to care. It was colder than the actual pool was.

    Price, location, big room for the family

    Stayed in September 2023

  • Reviewed: 15 September 2023

    7.0
    Good
    • Leisure trip
    • Solo traveller
    • King Suite - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    The first room they put me in smelled like smoke and the toilet didn’t flush properly. I addressed it with the staff and they moved me to to a much better room. Great location quiet

    Stayed in September 2023

  • Reviewed: 6 August 2023

    7.0
    It’s a good place to stay and staff are very nice and helpful.
    • Business trip
    • Solo traveller
    • Queen Suite with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Ac was a bit noisy, remote control didn’t have a menu. No drinking water in the room. And most of all no internet!

    All were good as expected.

    Stayed in August 2023

  • Reviewed: 4 August 2023

    5.0
    Passable
    • Solo traveller
    • Queen Suite with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    lackluster lighting

    quick get im

    Stayed in August 2023

  • Reviewed: 27 July 2023

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • King Suite - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    It was old and run down and my room had a odor. In need of some serious updates. The vanity was in the room part not the bathroom didn't understand why.

    Location

    Stayed in July 2023

  • Reviewed: 13 July 2023

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Queen Suite with Two Queen Beds - Non-Smoking
    • Stayed 4 nights
    • Submitted via mobile

    Watch their internet. I got a virus, thankfully I had spyware protection.

    Nice staff.

    Stayed in July 2023

  • Reviewed: 29 June 2023

    6.0
    Given end I paid to stay, I had higher expectations
    • Leisure trip
    • Solo traveller
    • King Suite - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    It’s in great need of repair. The toilet had come loose and wobbled when in use and the floor tiles in the bathroom needed to be glued, grouted and sealed. I almost cut my foot on the edges of them. One of the lamps was missing a light bulb and the freezer space in the refrigerator was so iced, there was no use for it at all. Breakfast service was ok, but there wasn’t any pepper packets left out for guest and none to be found when requested.

    I was greeted and treated with priority

    Stayed in June 2023

  • Reviewed: 21 June 2023

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • King Suite - Non-Smoking
    • Stayed 3 nights

    bath needs to be updated

    The bedroom was clean and smelled fresh. The sofa in the living area was too inconvenient to use has TV watching. The bathroom appeared to be cleaned but had mold in some chaulked areas and stains on the bath floor but the hot water and showerhead was exceptional.

    Stayed in June 2023

  • Reviewed: 12 June 2023

    6.0
    Unprofessional, hot, unorganized.
    • Leisure trip
    • Couple
    • Queen Suite with Two Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Employees were very rude

    Employee was very rude. Charged incorrectly and very unprofessional

    Stayed in June 2023

  • Reviewed: 4 June 2023

    8.0
    Very good
    • Leisure trip
    • Couple
    • King Suite - Non-Smoking
    • Stayed 4 nights
    • Submitted via mobile

    Bedroom smelled like smoke.

    Breakfast was very good.

    Stayed in May 2023

  • Reviewed: 1 June 2023

    5.0
    Just ok.
    • Leisure trip
    • Couple
    • Queen Suite with Two Queen Beds - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    Didn’t realize it was a pet friendly hotel. They were a bit noisy and didn’t help my allergies. We found soiled wash rags in the shower. The bathtub looked like it needed a serious makeover.

    Location was close to family. Parking was well lighted.

    Stayed in May 2023

Showing 1 – 25

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