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Reviews of Quality Inn & Suites Union City - Atlanta South 2 stars

6800 Shannon Way, Union City, GA 30291, United States

#3 of 8 hotels in Union City

Guests' Choice

Review score

Based on 257 hotel reviews

5.7

Score breakdown

  • Cleanliness

    6.4

  • Comfort

    6.5

  • Location

    6.8

  • Facilities

    6.0

  • Staff

    7.1

  • Value for money

    6.3

  • Free WiFi

    7.2

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Showing 1 – 25

  • Reviewed: 8 April 2024

    7.0
    Served its purpose as and stop on a road trip
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Parking was tight and the morning g front desk person was very rude and unfriendly

    The bed was comfortable

    Stayed in March 2024

  • Reviewed: 11 February 2024

    5.0
    Passable
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Smelled of pot

    Stayed in December 2023

  • Reviewed: 6 November 2023

    7.0
    Decent at best
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Need better security for local riff raff outside the location, an better breakfast alot was watered down i had to buy a extra night to accommodate for a late check-in when there add says 24 hr desk service an when we got there we still had to create a new reservation cause it wouldn't come up. the new reservation should of been a one night with early check-in, but still paid for two full nights i let it go though only cause i was prepared to pay for two night an i was too tired to care after driving all night. Phones just for show if u had a problem u cant call u have to walk back downstairs

    Rooms where nice, tv when we got it working was cool, staff trying to be attentive even though they were short staff an alot of the accommodations were just for show i respected that they did there best an excellent costumer service

    Stayed in November 2023

  • Reviewed: 2 September 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Bugs. I didn't like the bugs. It made me nervous to sleep.

    It's convenient and the people are nice

    Stayed in June 2023

  • Reviewed: 21 August 2023

    5.0
    Disappointed
    • Leisure trip
    • Family with young children
    • King Room - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    I didn't like that their was no parking all the time, I made a reservation for 2 nights i only stayed one night. i couldn't sleep on those pillows. The pillows on the bed were extra small and hard, and the facility was looking run down. didn't like how slow the elevator was moving. The ice machine on my floor the 3rd floor was out of order. 3 of the lights in my room weren't working.

    The male housekeeper was totally wonderful and friendly. I like the location. I like that they had a microwave & refrigerator.

    Stayed in August 2023

  • Reviewed: 14 July 2023

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • King Suite - Non Smoking
    • Stayed 1 night
    • Submitted via mobile

    Staff and it was loitering. Didn't feel safe

    Stayed in July 2023

  • Reviewed: 26 May 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • King Room - Accessible/Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    4 days later and they Still haven't returned my $100 deposit. That is in addition to your room !

    Hotel was fine

    Stayed in May 2023

  • Reviewed: 2 May 2023

    7.0
    it was alright :-/
    • Leisure trip
    • Solo traveller
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night

    Rooms were dated and my bathroom was not as clean as i would like. I didn't use the tub. I thought it needed cleaning.

    Good Basic Breakfast

    Stayed in April 2023

  • Reviewed: 10 April 2023

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Indoor pool

    The room

    Stayed in April 2023

  • Reviewed: 20 March 2023

    5.0
    Not Recommended
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Shower never got hot nor warm. The ac unit in room made grinding sounds periodically through the night. The rugs labeled with the hotel name throughout hotel had holes in them, as they have been used for a while and need replacing. At 730am I went to breakfast and what was left was 2 oranges, 3 sausages and a scoop of powdered eggs. The sausages links were white in color and did not taste well. We ended up going to breakfast at a restaurant. My son wanted to go to the pool, so we went and opened the door to the indoor pool, it definitely smelt horrible. Upon check out we stood at front desk for over 10 mins and no one showed to inform of issues or complaints. I travel to 6 NASCAR races a year. I Definitely do NOT recommend this hotel location.

    Convenience of location in reference to Atlanta motor speedway.

    Stayed in March 2023

  • Reviewed: 29 September 2022

    6.0
    Pleasant
    • Leisure trip
    • Solo traveller
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    They just had remodeling going on

    The breakfast was good it was ready on time good variety every thing was clean

    Stayed in September 2022

  • Reviewed: 1 September 2022

    5.0
    Glad I only booked for two nights .. Breakfast bar need to have more then bread products.
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Didn’t have enough parking space ..

    Wished I known the property was under construction before booking.. The carpet was torn out of the halls and dust everywhere..

    Stayed in August 2022

  • Reviewed: 22 August 2022

    6.0
    Quiet and comfortable
    • Leisure trip
    • Solo traveller
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    I know you’re doing construction and Renovations but there was no carpet on the second floor

    Indoor pool and Jacuzzi

    Stayed in August 2022

  • Reviewed: 31 July 2022

    6.0
    Dirty wash cloths were left hanging on the shower rod. Also cigar and ashes were found in the room. When staff was notif
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    The smell of smoke seeping into our room while we tried to sleep.

    The closeness to restaurants

    Stayed in July 2022

  • Reviewed: 18 July 2022

    6.0
    wouldn’t recommend
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    they scammed us out of our deposit . they charged us for a towel & a stain in the sheets , which is ridiculous ! the front desk workers were rude & they rather call the police then call a manager .

    the rooms were nice . the set up was nice . they offered a full breakfast & great pools hours .

    Stayed in July 2022

  • Reviewed: 12 July 2022

    7.0
    It was nice!
    • Leisure trip
    • Solo traveller
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 4 nights
    • Submitted via mobile

    The pool and the Jacuzzi looked nice and clean. The location was good. The continental breakfast was good. The transport to and from the airport was a plus.I would stay there again.

    Stayed in May 2022

  • Reviewed: 27 June 2022

    7.0
    Good
    • Business trip
    • Group
    • King Room - Non-Smoking
    • Stayed 1 night

    was not informed of renovations

    Stayed in June 2022

  • Reviewed: 3 June 2022

    7.0
    Good
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    definitely needs thicker doors

    clean and other ppl definitely passed the energy check!!!!

    Stayed in June 2022

  • Reviewed: 26 May 2022

    7.0
    Overall satisfied. No hot breakfast was frustrating.
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    No hot breakfast... Website showed they had it. Nothing on website indicated they weren't serving it. No protein. Just carbs and sugar. Clerk told me it was due to "covid". Please explain how having muffins, bagels, and waffles sitting out in the open at room temperature is safe against viral infection, but cooking food to 160° is dangerous. I would have had more respect if they had simply said, "food prices are expensive so we just aren't serving hot food right now", rather than making a bull-crap excuse.

    Staff was very friendly! Indoor pool and spa was nice for the price! Room was very clean. Coffee maker didn't work, but front desk clerk replaced it himself immediately. Liked that it had a workout room.

    Stayed in May 2022

  • Reviewed: 11 April 2022

    5.0
    Passable
    • Leisure trip
    • Solo traveller
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Construction

    Bed

    Stayed in March 2022

  • Reviewed: 28 February 2022

    7.0
    Overall, from 1-10 it was a 7 for me . I still enjoyed myself
    • Leisure trip
    • Solo traveller
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    I feel like the room could have been more clean that what it was.

    The staff was friendly and satisfying and very helpful.

    Stayed in February 2022

  • Reviewed: 2 February 2022

    6.0
    Pleasant
    • Leisure trip
    • Solo traveller
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Your elevators getting work. Staff was not there for about 5 minutes to check in

    Stayed in February 2022

  • Reviewed: 16 November 2021

    5.0
    Worth $60 not $100 & up.
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The guy who checked us in was on the phone and did not even acknowledge us with a smile. Very unfriendly check in. The bathroom could have been cleaner. There's a big window where the pool is, a bit creepy. The elevator smelled like weed. There were guys congregated out side the building all night just drinking and hanging out. Our toilet handle broke but when we went to report it the morning clerk was sleeping behind the counter. On line this place had decent reviews and a low price but it definitely did not match the reviews. I would not pay$130 to stay here again, maybe $60.

    Bed was comfortable

    Stayed in November 2021

  • Reviewed: 11 September 2021

    5.0
    Passable
    • Business trip
    • Solo traveller
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Overpriced, at best a $60 a night hotel

    Location

    Stayed in September 2021

Showing 1 – 25

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