15433 Fairfield Ranch Road, Chino Hills, CA 91709, United States
#7 of 7 hotels in Chino Hills
Guests' ChoiceBased on 501 hotel reviews
6.0Cleanliness
6.6
Comfort
6.6
Location
7.8
Facilities
6.2
Staff
7.2
Value for money
6.4
Free WiFi
7.5
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End of dialog contentReviewed: 17 July 2021
Gerardo
United StatesThe room was dirty hairs on the floor room was small not what the pictures look on website tv was small looked like jail tv
Stayed in July 2021
Reviewed: 12 July 2021
Andre
United StatesShort staffed (understandable)
Front Desk clerk was super helpful and engaging.
Stayed in July 2021
Reviewed: 10 July 2021
Starco_xx
United StatesIt was perfect for what I needed it for
Location and convenience
Stayed in June 2021
Reviewed: 3 July 2021
Irene
United StatesThe towels for pool where way to small..
It was close to where we needed to go.
Stayed in July 2021
Reviewed: 1 July 2021
Ashley
United StatesNo amenities No ice machine No breakfast and pool looked like it was under construction
Stayed in June 2021
Reviewed: 27 June 2021
Maria
United StatesNo light bulbs on our lamps. Took long to bring us more towels
Nice staff, clean rooms
Stayed in June 2021
Reviewed: 18 June 2024
Milina
United StatesThe construction noise
Nothing much
Stayed in June 2024
Reviewed: 7 June 2024
Sandra
United StatesNo Bathtub
The room was beautiful and so comfortable... I really loved the lighting, furniture and huge TV. It was the best room I have ever stayed in!! I really enjoyed my complimentary breakfast! I cannot wait to stay there again when the hot tub, exercise room and swimming pool are open in September!
Stayed in June 2024
Reviewed: 20 May 2024
Maria
United StatesI can’t think of anything
Quiet, clean and friendly staff
Stayed in May 2024
Reviewed: 17 March 2024
Barraza
United StatesNothing comes to mind.
The staff was friendly, the room was very clean and very modern, the bathroom was very pretty. I was put off at first by the reviews I read from others but when I got there the room was very nice, they had some breakfast options which was nice anytime we needed anything we asked the staff and they helped us right away. Really nothing like the reviews had warned other than that they were renovating but it didn't really affect our stay at all. I stayed here for almost a week with my little ones for my masters graduation and would definitely stay here again. (:
Stayed in March 2024
Reviewed: 16 March 2024
Sal
United StatesHorrible service at the front desk. No customer service skills at all.
Stayed in March 2024
Reviewed: 3 March 2024
Don
United StatesThat it was time to leave.
Great location, very comfortable beds, great service.
Stayed in March 2024
Reviewed: 20 February 2024
Karen
United StatesRenovation going on so pool and spa was closed. Also, there was no tv service. Only had 2 bath towels in the room. Had to ask for washcloth and hand towel. They didn’t have any hand towels.
Room was brand new and very clean.
Stayed in February 2024
Reviewed: 27 January 2024
Cheryl
United StatesCleanliness, hotel carpet was dirty and smells musty, construction work in the halls disrupted total relaxation and the mess of construction work ruined visual appeal.
Kitchen facility
Stayed in December 2023
Reviewed: 8 January 2024
Franco
United StatesCustomer service never offer me refund o any discounts
I need my refund Arrive 10 pm and stay only 2 hours No electricity The room very cool and the hotel no haven any emergency light The custumer service never say im sorry for the inconvenience and never asking for refund Bad service
Stayed in January 2024
Reviewed: 5 January 2024
Micheal
United StatesHad no dislikes.
I like the location. Close to the places I visited.
Stayed in December 2023
Reviewed: 28 November 2023
Ghanshyam
United StatesBreakfast area and time need to update
I like service and location Both are good. Property need updates and it’s looks like under renovation. According to current rate is perfect. Appreciate the staff.
Stayed in November 2023
Reviewed: 19 November 2023
Stacey
United StatesHotel was very dirty, smelled horrible. Smelled like smoke throughout the entire place and was worse in the rooms. Walls were dirty and sheets had stains all over them
There was nothing good about this hotel
Stayed in November 2023
Reviewed: 16 November 2023
Thomas
United StatesThe greedy nature of hotel
Stayed in November 2023
Reviewed: 6 November 2023
Valerie
United StatesVery dirty!!! The room we stood in smells like a sewer. I complained to management and they said they would move us rooms and they never did. I then complained to someone else that was at the desk and she happens to admit there was a clogged toilet previously and the carpet was soiled. It honestly was very uncomfortable. My little one got sick we ended up in Urgent Care. DO NOT WHATEVER YOU DO STAY AT THE HOTEL!!!! Save your money.
The location was great close to freeways and restaurants.
Stayed in November 2023
Reviewed: 23 October 2023
Kennedy
United StatesA/c didn’t blew that hard.
Nice taken care of quiete neighborhood
Stayed in October 2023
Reviewed: 22 October 2023
Minnwei
United StatesIf you charge me one more time, you won't get it back.
Stayed in September 2023
Reviewed: 8 September 2023
Ivy
United StatesNoises from bathroom faucet. Bed bugs, we all got bit
Stayed in September 2023
Reviewed: 7 September 2023
Norma
United StatesBad customer service, unprofessional staff, got locked out of room. Had to wait over an hour for maintenance to come and open the door. No manager or supervisor on site.
Nothing
Stayed in September 2023
Reviewed: 17 August 2023
Tj
United Statesthe internet connection is slow, ha;f of the hotel does not have access to wifi, and the rooms are outdated. rusted bathroom fixtures.
location
Stayed in August 2023
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