500 Operations Drive, Newport News, VA 28602, United States
#15 of 41 hotels in Newport News
Guests' ChoiceBased on 399 hotel reviews
7.3Cleanliness
7.6
Comfort
7.7
Location
8.5
Facilities
7.5
Staff
8.4
Value for money
7.5
Free WiFi
7.9
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End of dialog contentReviewed: 3 June 2024
Daniel
United StatesTelevision remote looked like a dog chewed it.
Did not eat the breakfast. The staff was very friendly and were able to give us what we needed
Stayed in June 2024
Reviewed: 21 March 2024
Kay
United StatesMost of breakfast foods that were supposed to be hot were cold such as eggs and sausage. Pancake machine was broke
Close to college and shopping
Stayed in March 2024
Reviewed: 25 November 2023
Antoinette
United StatesThey did not invest enough in the mattress. Very flimsy. Also could have invested more in the towels & wash cloths. They were somewhat thin, however, for the price they weren't the worst. I also did not like that they require a deposit even when booking with your credit card.
Very clean, nice new upgrades with furniture, flooring, etc. You can tell they've invested in upkeep of the property.
Stayed in October 2023
Reviewed: 23 November 2023
Sandra
United StatesBreakfast. Area
Location near event site.
Stayed in October 2023
Reviewed: 23 November 2023
Evgeny
United StatesSomewhat noisy in a room near the ice dispenser. Poor fitness center.
Nice clean room for a reasonable price. Good breakfast. Good location.
Stayed in October 2023
Reviewed: 14 October 2023
Sheila
United StatesPool was closed. carpet was wet from AC. Instant coffee and breakfast was dismal.
Good location
Stayed in October 2023
Reviewed: 14 August 2023
Peter
United StatesPool was out of service
Very nice. Staff friendly
Stayed in August 2023
Reviewed: 10 August 2023
William
United StatesDirty pull out couch bed. Ice machine 2nd floor. Not working. Garbage overflowing and on ground near the fountain ⛲️ Price to high for this level of hotel
Ease of checking in. Plenty of parking. Comfortable bed
Stayed in August 2023
Reviewed: 6 August 2023
Margina
United StatesIce machine wasn't working on 2nd floor and some the socket wasn't working for the iron. The handle on my toilet was broke but they fixed it right away. I will be visiting again when I am Newport News Virginia
Breakfast was really nice and the lady was nice too
Stayed in July 2023
Reviewed: 13 July 2023
Elizabeth
United StatesThe entrance of the hotel is the front of the dining area, there should be a wall or a some form of divider to separate both areas.
Breakfast had a good selection. The food was good. The dining room was always clean.
Stayed in July 2023
Reviewed: 9 July 2023
Danielle
United Stateslarge room size, free breakfast
Stayed in June 2023
Reviewed: 3 July 2023
Stacey
United StatesPool was pretty dirty and hot tub was luke warm and dirty. The pull out sofa didnt have bedding which I had to go down and get and they didnt give me a duvet just sheets so bring a blanket if you will need to use the pull out. Also the pet poop station was out of bags and the receptacle you throw them away in was overflowing with poop bags.
You could tell they tried very hard to maintain a clean environment. The staff was attentive helpful and friendly. Breakfast was tasty with a decent selection
Stayed in July 2023
Reviewed: 1 July 2023
Lisa
United StatesThe beds was not very comfortable at all.
Stayed in June 2023
Reviewed: 30 May 2023
Danise
United StatesA little more option for breakfast and the water was running in the tub
It was okay
Stayed in May 2023
Reviewed: 17 March 2023
Desirreka
United Statesice machine was broken
the few times I’ve been it’s been clean, and staff is also friendly and helpful…
Stayed in February 2023
Reviewed: 6 March 2023
Holmes
United StatesMy room was given away I did not get what I paid for ended up in a double room with two very small beds. Full size not even queen size. Very disappointed
Stayed in March 2023
Reviewed: 25 February 2023
Cary
United StatesSaw a roach in the room
Stayed in February 2023
Reviewed: 20 December 2022
Nigel
United Kingdomreceptionist kept us waiting while she chatted to an employee who had been sacked for stealing. totally unnecessary.
quiet, comfortable, good breakfast.
Stayed in December 2022
Reviewed: 20 September 2022
Dana
United StatesThe pool and hot tub were dirty and looked like they hadn't been cleaned in a while, and the breakfast was ok the first morning, we slept in the 2nd morning so we missed breakfast that day. And then the last morning we were there breakfast was horrible. The eggs were so dry like they were leftover from the day before and microwaved. Was only orange juice, no other juice available, they were all out. They were out of sausage and hash browns and the 2 people that were to be working to make sure there was food available were just standing in the back room talking. So we just went out and got a quick breakfast before heading home.
The room was a great size and fit me and my 5 kids perfectly. The room was clean and the maids were so nice every morning made sure we had enough towels and took out our garbage. The location was perfect, close to busch gardens and plenty of shopping and restaurants nearby.
Stayed in August 2022
Reviewed: 15 September 2022
Edlow
United StatesCarpet needed cleaning. Spots.
Breakfast was good.
Stayed in September 2022
Reviewed: 6 August 2022
Debbie
United Kingdomnoisy guests
outside pool was a bonus
Stayed in July 2022
Reviewed: 4 May 2022
Dena
United StatesFriendly staff, very helpful and attentive.
Stayed in April 2022
Reviewed: 21 April 2022
Anna
United StatesThe pool wasn't open when it said online it was. Due to it being outside 🙄.
The rooms were very clean. And the food was good. Right off the interstate.
Stayed in April 2022
Reviewed: 26 March 2022
Wendy
United StatesThe beds were hard, the air conditioner was loud and the signal on the tv kept going out
It was close to my event
Stayed in February 2022
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