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Reviews of Comfort Suites Bentonville - Rogers 2 stars

2011 South East Walton Boulevard, Bentonville, AR 72712, United States

#26 of 43 hotels in Bentonville

Guests' Choice

Review score

Based on 298 hotel reviews

7.6

Score breakdown

  • Cleanliness

    8.1

  • Comfort

    8.1

  • Location

    8.5

  • Facilities

    7.8

  • Staff

    8.3

  • Value for money

    7.9

  • Free WiFi

    8.0

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Showing 1 – 25

  • Reviewed: 2 November 2024

    9.0
    Great experience
    • Leisure trip
    • Group
    • King Suite - Disability Access/Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Nothing I disliked

    Good

    Stayed in November 2024

  • Reviewed: 28 October 2024

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • King Suite - Disability Access/Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Went somewhere else for breakfast. Coffee was very bad and food didn’t look good. Was sorry not to see a lounge for evening drinks

    Hard to find location and very hard to get in and out due to traffic. The

    Stayed in October 2024

  • Reviewed: 14 October 2024

    8.0
    Great one night stay for the money
    • Business trip
    • Couple
    • King Suite - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Staff could have been more friendly

    Clean

    Stayed in October 2024

  • Reviewed: 23 September 2024

    7.0
    Ok. about normal for most hotels. Employees not able to speak good English with poor understanding.
    • Business trip
    • Couple
    • King Suite - Non-Smoking
    • Stayed 3 nights

    Walls in hallway are pretty scuffed up. Employees seem to dislike having to work.

    Stayed in August 2024

  • Reviewed: 20 September 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • King Suite - Disability Access/Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Bed was very uncomfortable.

    Great breakfast selection. Good location.

    Stayed in September 2024

  • Reviewed: 8 September 2024

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Queen Suite with Two Queen Beds - Disability Access/Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Parking

    Back off the busy street

    Stayed in September 2024

  • Reviewed: 17 August 2024

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • King Suite - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Clean, friendly personal.

    Stayed in August 2024

  • Reviewed: 6 August 2024

    9.0
    Overall comfortable but many negatives that had to be dealt with.
    • Business trip
    • Family with young children
    • Queen Suite with Two Queen Beds - Non-Smoking
    • Stayed 4 nights
    • Submitted via mobile

    VERY LOUD - has to call desk multiple times in the late evening/early morning Water leaking through ceiling tile outside of our room 2 mornings there was no food when we came down. Everyone sitting around waiting for food and then acting like vultures when it finally came out.

    Easy access to highway.

    Stayed in July 2024

  • Reviewed: 5 August 2024

    7.0
    Good
    • Leisure trip
    • Solo traveller
    • King Suite - Non-Smoking
    • Stayed 6 nights
    • Submitted via mobile

    Breakfast was sketchy Coffee from a machine? You can do better

    Stayed in August 2024

  • Reviewed: 3 July 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • King Suite - Non-Smoking
    • Stayed 2 nights

    The lighting in the bathroom is TERRIBLE to apply makeup, had to redo some in the car when in outside light. Husband went to get ice and ice machine was broken.

    Staff very friendly. Room nice. Location close to where we needed to go.

    Stayed in July 2024

  • Reviewed: 1 July 2024

    8.0
    Very good
    • Leisure trip
    • People with friends
    • Queen Suite with Two Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    The only problem I can think of is that the rooms aren't very sound proof. My group tends to get pretty loud laughing and telling stories and I felt bad for the other rooms near us.

    The beds were comfortable. The rooms were clean and spacious. The pool was clean and in excellent condition. There were plenty of options for breakfast. The staff was super helpful and friendly. They were happy to help with anything we needed.

    Stayed in June 2024

  • Reviewed: 1 July 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Queen Suite with Two Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Floors creaked and water pressure wasn't the best

    Breakfast was great! Room was very nice

    Stayed in June 2024

  • Reviewed: 13 June 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Queen Suite with Two Queen Beds - Non-Smoking
    • Stayed 2 nights

    i wasn't given info about not cleaning the room until I asked about refreshing the room.

    the breakfast was what was expected. being available til 9 and not 10 was a surprise

    Stayed in May 2024

  • Reviewed: 6 June 2024

    8.0
    It was clean the lights were on after the tornado
    • Couple
    • Queen Suite with Two Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    It was clean

    Stayed in May 2024

  • Reviewed: 29 May 2024

    7.0
    Memorial weekend
    • Leisure trip
    • Family with young children
    • Queen Suite with Two Queen Beds - Disability Access/Non-Smoking
    • Stayed 4 nights
    • Submitted via mobile

    The evening staff on Sunday was not helpful and kind of snotty. I asked if there was something special I had to do for the TV and she gave me a load of BS saying that the maintenance guy had to come the next day and use a special tool to fix it. She said this to all the guests. The special tool was changing the input to the cable box. When stating I was leaving in the morning she copped an attitude and said "well it's kinda an emergency situation ya know since we didn't have power due to a tornado" I fixed the problem and told others that were swimming in the pool later that evening. The pool had too much chlorine and hurt our eyes and gave us a cough. I heard others complain about this as well, It was also dirty. The hottub could have had more bubbles/ jets. There was an open bar of soap in my shower when we checked in and it looked like someone wiped there face on one of the unused towels. The lighting in the bathroom was terrible. Breakfast could have been until 10am during the week as well. I do agree with one comment about not having emergency lights in the stairwells, even though they run out of batteries after a while it still would have been convenient during the outage when everyone was huddled in the stairwells.

    The staff was very accommodating during our stay. Tyler was amazing during the tornado. He was extremely helpful providing service to a full house during the warning and after. Tyler stayed calm and attentive throughout the night, handing out towels for people to curl up with, letting people into rooms, and making sure everyone had light during the blackout. Tyler brought out cereal for the littles at 3:30am to snack on. He made sure everyone was safe including the 3 dogs that got trapped in a vehicle because of a tree falling on it. The breakfast selections were good with different options to choose from. I liked the lights in the headboard and the scope lights. Over all it was a good place to stay.

    Stayed in May 2024

  • Reviewed: 28 May 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Queen Suite with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The hot water took over 15 minutes to get hot.

    The pool, hot tub, ac, bed and breakfast

    Stayed in May 2024

  • Reviewed: 14 March 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Queen Suite with Two Queen Beds - Disability Access/Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    Didn't get the room I booked. Not the hotels fault.

    Staff was very friendly. We booked on booking and it wasn't the room we booked. We booked a handicap room and it was a regular room. The man at the desk was very upset I didn't get what I booked and gave us a couple snacks for my daughter. Might stay again when we come thru.

    Stayed in March 2024

  • Reviewed: 22 November 2023

    7.0
    Good enough to stay for a couple days but not any longer. Clean all around and friendly staff.
    • Leisure trip
    • Family with young children
    • King Suite - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Room was very small and advertised much larger. I think they used the handicap rooms in their pictures which is misleading. Front desk person did not inform us of the properties amenities such as the indoor pool, jacuzzi, gym, or laundry facilities. He could have asked about our interest in sites or events in town as well. The bed was kinda hard and lumpy and pillows were tiny and lumpy as well. I expected more from a hotel suite. They did not have Sprite or 7up to purchase which my son needed since he felt ill.

    Breakfast was okay, but the biscuits were hard, sausage was mediocre, and cups were small.

    Stayed in November 2023

  • Reviewed: 21 October 2023

    7.0
    For the money it was good
    • Leisure trip
    • Couple
    • King Suite - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    bed hard

    Clean and easy to get in and out

    Stayed in October 2023

  • Reviewed: 17 October 2023

    9.0
    Will stay there again.
    • Leisure trip
    • Solo traveller
    • Queen Suite with Two Queen Beds - Non-Smoking
    • Stayed 5 nights
    • Submitted via mobile

    Great breakfast.

    Stayed in October 2023

  • Reviewed: 16 October 2023

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • King Suite - Non-Smoking
    • Stayed 4 nights
    • Submitted via mobile

    Everything was good

    Room was very nice and had plenty of room. Staff were very friendly and accommodating.

    Stayed in October 2023

  • Reviewed: 12 October 2023

    8.0
    Good value
    • Leisure trip
    • Couple
    • King Suite - Non-Smoking
    • Stayed 1 night

    Noise from room above

    Clean nice

    Stayed in October 2023

  • Reviewed: 24 September 2023

    7.0
    Facility was nice, but couldn’t enjoy it due to other guests stomping around upstairs past quiet hrs
    • Leisure trip
    • Family with young children
    • King Suite - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Couldn’t sleep due to stomping upstairs keeping us awake until 2 in the morning. We were in room 222. Constant running back and forth.

    The breakfast was okay. The hot tub was nice. Beds and room were clean and comfortable.

    Stayed in September 2023

  • Reviewed: 11 September 2023

    9.0
    A great overnight!
    • Leisure trip
    • Family with young children
    • Queen Suite with Two Queen Beds - Non-Smoking
    • Stayed 1 night

    Breakfast was great with a variety of foods. Staff kept it stocked and everything tasted fresh and delicious. Especially the eggs and ham.

    Stayed in September 2023

Showing 1 – 25

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