Being harassed so many times by staff to go to a timeshare presentation! That’s the part that makes me want to rent elsewhere. Also, we had planned to ice skate Monday. They rent it to outsiders only on Mondays! They were too busy trying to make us attend a time share mess to tell us it wasn’t available on Monday! VERY disappointing! That was a big reason we went there! The grandkids loved that last time. Also the hot tub wasn’t working. Also the jacuzzi tub had pink mold and pub hair. I had to go get bleach and clean it! After cleaning it I enjoyed that!

Room was great. Love the location.

Stayed in February 2024

The resort is aging and in need of some upkeep; A/C wasn't working. They are motivated to sell time shares so be careful of the sales pitch. I thought I was getting a room with a kitchen but realized when I arrived that I'd reserved the wrong type of room & had no place to prepare food. My mistake. We were on the 3rd floor, no elevator, so carrying heavy bags and coolers was some effort. I would stay there again but I'd get a different type of room and try to stay on the 1st or 2nd floor. Would have loved to have a morning coffee bar at the on-site restaurant. I think people would pay for coffee drinks. The restaurant is not open for breakfast or lunch. A coffee bar concession might be worth them considering for the future.

The location in Bend was very nice. It's a great place to meet up with multiple family members or friends. There are easy walks and hiking trails within the area. The balcony had a lovely view. It was very pleasant sitting there in the evenings. The pools and games are inviting and it was a very family friendly atmosphere. I enjoyed watching my grandchildren having a good time and interacting with other kids.

Stayed in July 2023

The AC unit didn't work really well. It was pretty warm in the room. At first it was blowing out hot air, but one of the maintenance workers came to help. He got it blowing cooler air, but it still didn't totally cool down the room during our visit.

The pool area was excellent. The temperature of the water was amazing and the grounds were clean. It's a great location.

Stayed in July 2023

I did not appreciate the staff that wouldn’t take no for an answer when they were trying to sell us on a time share. We stood there for 45 minutes telling the employee that we were not interested and that we had just drive 4 hours and were tired.

Stayed in May 2023

they tried to talk me into a timeshare meeting during check in and wasted 45 mins on my checking in. the pool and hot tub were over run by children and families that seemed to be locals with some sort of pool membership , there were no adult only facilities and it was a bit crazy!

location , room comfortable and clean

Stayed in April 2023

got there at 4:30 pm. checked in and got the keys, but when I opened my room the house keeper had just begun to clean our room. it wasn’t really for us.

friendly staff, clean rooms and great views.

Stayed in December 2022

it’s a time-share so they push you to do the sales pitch. also, our were really old and the mattress was extremely hard.

The property has some really great amenities, like the pools, sauna, putt-putt and fitness center.

Stayed in October 2022

We booked through Booking.com but after our initial check in, we were told the check in would be completed by another member of staff. This person was a salesperson for World Mark and tried very aggressively to sell us a timeshare. After fifteen minutes of telling her we were not interested, we finally said, "enough! We simply want to pay what we expected to pay and have our vacation." This experience left a bad taste in our mouths. Had I known this was part of the deal, I would not have used the resort. Other than that, we had a very pleasant stay.

The resort is very pleasant. There is a lot of open space and the landscaping is quite lovely. Our room was spacious with a great outlook.

Stayed in October 2022

The toilet seat was really low to ground. There needs to be more update technology in the rooms. Like no usb plug to the alarm clock or TV. I forgot to bring my charging plug and it made it hard to charge my Phone. I expected to have that in a resort

The scenery

Stayed in September 2022

can’t think if anything

expansive, wild, quiet, natural

Stayed in August 2022

I was disappointed that mt bachelor closed so early in the day (1:30).

I liked the location and the variety of things to do

Stayed in April 2022

Restaurant bar had great food, ice skating rink was very well maintained

Stayed in February 2022

tv controls

room

Stayed in September 2021

Didn't know there would be a timeshare push before we got our room keys/wristbands. If you deon't want to buy their timeshare, say NO at the very beginning of the check in process.

Murphy bed was not disclosed. Although very comfortable, had to pull it down/put it back every day as there were two very large overstuffed chairs against the closet the bed was in, and they had to be moved somewhere every day. Unfortuneately there was nowhere to put the chairs when the bed was down, so the whole room was a mess of furniture.

Stayed in September 2021

The restaurant was not open every night and closed early on other nights with no notification and there store/ shop also closed early with out any notification, they stated it was due to lack of employees, but they should have let us know in advance this was frustrating and disappointing because you are about 4-5 miles outside of Bend or other stores/ restaurants

Pools and activities

Stayed in July 2021

I would rate this facility higher but for the fairly high pressure pitch to do a 60 to 90 minute “ownership” pitch, which under counter questioning was admitted to be more likely 2 hours. Saying no several times had limited effect in slowing the initial fishing hustle. Still, the rooms a nice, the facilities and activities very good and the location prime.

Stayed in July 2021

We ordered an air mattress. It lost all its air the first night. ( we own a mattress so we know how to use them!). We ordered two more and they also deflated. Not a comfortable stay!!!

Great pool but not enough seating for everyone. Lots of family activities.

Stayed in June 2021

Beautiful property. Lots of stuff to do.

Stayed in May 2024

Bed was sunk in the middle and some tile was missing in the pool. Not huge deals would return.

Property was lovely. Pool was warm, everyone was very friendly

Stayed in February 2024

We were charged twice due to a booking error. We were told there would be a refund, but that never happened.

Location was good.,

Stayed in October 2023

amenities, friendliness, family-oriented, amazing views, close to Mt Bachelor.

Stayed in March 2023

There was cobwebs in the entryway and bathroom door. The room smelled old and musky. Definitely needs updated. The ceiling in bathroom looked like it had mold.

There was no breakfast served

Stayed in December 2022

The harassment at check in about scheduling a presentation. We were tired from the drive and said no 4 times before my husband agreed just to be left alone and canceled later.

The view and the suite was beautiful.

Stayed in December 2022

beautiful resort, highly recommend

Stayed in September 2022