Rooms were quite dark & would benefit overall from some updating. This was my 4th time in NYC so I'm well aware of the noise and busy streets even at night. However, a window upgrade would go a long way in this hotel - and allow for a better guest experience.

Every staff member was so helpful and pleasant. The location was fantastic. In great proximity to attractions such as Rockefeller, Central Park, St Patrick's Cathedral and the various subway stations to go further afield. Complimentary tea/coffee/fruit available and water throughout the day. Also bottled water provided daily. Beds were comfortable, bathroom and closet were more than adequate. We requested a kettle and this was provided. All in all, a very good experience at this hotel and I'd have no hesitation to recommend it or stay there again.

Stayed in June 2024

A slightly lower price point would not have been bad ;o)

Smooth transaction, staff very attentive and responsive. Room clean and comfortable. Lifts operating well. Nice bar. Very well located within walking distance to many landmarks and MTA system.

Stayed in March 2024

rooms that had more than one bed were small. The bar didn't have any mixers at the time.

Location was good close to things but not so close that it was loud and crazy. The hotel and rooms were very clean. The staff was friendly and always willing to make a recommendation.

Stayed in June 2024

I'm still waiting to get my deposit back.

I liked that they provided umbrella and iron.

Stayed in May 2024

The room was a little noisy, but that's normal for New York. However, the bed was uncomfortable. After one night, my back hurt a few days later.

Personal was very pleasant. They wish to help with all the questions: baggage, airport taxi. It was free coffee and tea, which was cool when I arrived.

Stayed in May 2024

A bit high on pricing.

Well kept rooms. Great service staff.

Stayed in June 2024

Front desk people could be more friendly .

Location

Stayed in June 2024

Would have liked a coffee maker in the room. The coffee in the lobby did not include decaf which is my morning beverage. Would have liked some breakfast foods; even a grab and go option. There was very little in the way of value for the mandatory resort fee, except a bottle of water. Most hotels will provide a daily bar beverage (wine/ beer) as part of that package.

Comfy beds, quiet spacious room, and mini fridge in room.

Stayed in June 2024

Room was a bit too small and it was noisy but it was not a problem.

Everything was good. Nice location, clean and calm.

Stayed in June 2024

No real complaints

Excellent location with easy access to the theatre district and uptown.

Stayed in June 2024

No tea or coffee facilities in the room. Breakfast only tea or coffee down in foyer .

Location was great .

Stayed in May 2024

The facility is quite outdated, and the room was relatively small.

Excellent location with very friendly staff

Stayed in May 2024

Lack of coffeemaker and drinking water supply.

The rooms were exceptionally clean.

Stayed in May 2024

We had a window to the backyard, where there was some very noisy ventilation. It was impossible to sleep even with the window closed.

Very nice staff. Amazing location. Nice hotel.

Stayed in May 2024

Two tiny drops of dried blood on my pillowcase.

Very close to Central Park and to Times Square. Plenty of restaurant/fast food options around. Short walk to two subway stations. No tea/coffee in the room, but is available in the foyer every morning.

Stayed in May 2024

Not so good as expected with the price spent, no fridge or any coffee or basic things

Nothing not value to the money

Stayed in May 2024

Limited trash cans…

We booked a double bed room but it was literally the size of a closet but thankfully the staff had options for an upgrade to a queen room which was amazing, spacious and cost effective. 10/10

Stayed in May 2024

Bathroom is tiny, not enough counter space if you have more than one person.

The room was a decent size. The location was excellent, was close to Times Square and very quiet at night which is unusual for most NYC hotels. Would definitely stay again!

Stayed in April 2024

The room is cramped, but we expected that. Sometimes, there's noise at night coming from the bar downstairs/outside.

Location is perfect. Walking distance to the subway, food places, Central Park and Times Square. Daily housekeeping was great.

Stayed in March 2024

Room was very small! Didn’t like the have glass enclosure in shower

Location

Stayed in April 2024

Good location. Fresh towels daily. Helpful information from staff

Stayed in May 2024

The location is great - walking distance to theatre district, central park, Rockefeller center, Time Square and Empire State Building. So you are staying at the heart of this beautiful city. Also a lot of restaurants and cafes around.The staff is really nice, stored my luggage, because I arrived very early and offer airport shuttle.

Stayed in May 2024

The bed was small for a queen. There was construction noise from outside from 7:30 am until 4pm everyday. Was not a big deal because we were not there during the day.

Great location friendly staff

Stayed in April 2024

They were doing construction right outside of our bedroom window at 8am.

The location was absolutely perfect!! Easy walking distance to Times Square and Central Park.

Stayed in May 2024