315 Highway 63 South, Shell Lake, WI 54871, United States
#2 of 2 hotels in Shell Lake
Guests' ChoiceBased on 130 hotel reviews
5.7Cleanliness
6.8
Comfort
6.9
Location
7.8
Facilities
6.0
Staff
7.2
Value for money
5.8
Free WiFi
5.8
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End of dialog contentReviewed: 30 May 2024
Mike
United StatesBreakfast was a disappointment. Pool and hot tub out of service
We were on 2nd floor . No elevator. Desk person helped us carry luggage up to room.
Stayed in May 2024
Reviewed: 23 March 2024
Vicki
United StatesThings didn’t work in the room like the fan for heating and air conditioning. Windows were iced up and couldn’t see out of them. Rooms need to be upgraded very worn out. Can tell know money is put into them. Breakfast was very sad. Items not filled and very few choices. Staff walking around barefoot in their pajamas around the breakfast area.
Location and the town. Staff is friendly.
Stayed in February 2024
Reviewed: 26 October 2023
Patty
United StatesNo pool or hot tub. They advertise they have a pool but there hasn’t been any water in the pool for over a year.
Comfy beds.
Stayed in October 2023
Reviewed: 12 October 2023
Darrel
United StatesPool was closed, not informed of that, only ice machine was inoperative, bar / restaurant was closed as well.
Breakfast was okay, standard continental style, waffles only hot food.
Stayed in October 2023
Reviewed: 9 October 2023
Amy
United StatesClean rooms. Excellent breakfast options
Stayed in October 2023
Reviewed: 14 September 2023
Don
United StatesPaying all the service fees and not having room cleaned or made up, fresh towels etc
Stayed in September 2023
Reviewed: 11 September 2023
Patty
United StatesI didn't like that there was no pool or hot tub. I was at this hotel over a year ago and there was no running pool then. They state on their website that they have a pool and hot tub; however, it has not been working for over a year. Why are they able to false advertise repeatedly? Especially, on the Booking.com app?
The beds were comfortable.
Stayed in September 2023
Reviewed: 4 September 2023
Jackie
United StatesPool and lounge was closed only 1 towel in the room and no shower curtain
Staff was great
Stayed in September 2023
Reviewed: 4 September 2023
Jodi
United StatesWe booked the hotel specifically because it had a pool and hot tub which we were looking forward to using after exploring all day, however when we arrived we saw they were both out of commission. The owner said they would be down during our entire stay and they looked like they had been down for awhile as the water in the hot tub looked green. We were not offered any refund or anything to compensate (we booked online and prepaid). The hotel itself was warm when we arrived as it was very hot outside and they did not have the ac on and the windows were open. Our room was extremely hot and the ac did not cool it down to a comfortable level until the next morning, the owner did give us a box fan to use but it did not offer much relief.
The lady that runs it (I believe the owner) was super nice, she offered us a fan to help keep us cool. There was a continental breakfast included. The room was fairly decent size.
Stayed in August 2023
Reviewed: 24 August 2023
Renee
United StatesNo bath towels in room which I didn’t discover until I was ready to step into the shower. Had to dress and go to the front desk and dial “0” on the house phone to request bath towels. Also, the outside doors were not secured. The room key was not needed to enter. Also I was overcharged by $5 when they ran my credit card. No idea why that was.
It was quiet and the beds were nice and firm and we got a good nights sleep. Breakfast was fine.
Stayed in August 2023
Reviewed: 2 August 2023
Bernard
United StatesOvercharged from booking.com quote.
Stayed in July 2023
Reviewed: 22 February 2023
Akenson
United StatesThere was cob webs hanging above the beds off the ceiling. Dryer took 3 times to dry1 small load. Walls are very dirty. Some of the lights didn't work
Place was easy to find and has a pool and hot tub
Stayed in January 2023
Reviewed: 17 November 2022
Patricia
United StatesThe pool needs to be fixed then we will stay there again. That's why I picked that hotel
I enjoyed the breakfast and the price of hotel
Stayed in November 2022
Reviewed: 22 October 2022
Shannon
United Statespricing
close to work site
Stayed in October 2022
Reviewed: 15 October 2022
Fred
United StatesNight security doors wouldn't lock.the bar was hit and miss if anyone was there or even open.
The balcony sweet was real nice to sit and relax.wasnt far away from the attraction that we visited.
Stayed in September 2022
Reviewed: 5 October 2022
Debbie
United Statesthe pool was empty, and key card failed to work in the morning. We had to wait for the room to be ready when we got there
The room was clean, bed was pretty comfortable
Stayed in October 2022
Reviewed: 26 September 2022
Shannon
United Statesthe shower curtain smelled of mildew and safety latch on entry door was broke.n
the water activities but unfortunately we’re closed for maintenance
Stayed in September 2022
Reviewed: 26 August 2022
Richard
United StatesNot being racist!!! ,but the place smelled strongly of curry, and it was obvious that the owner, spouse, and two kids lived there. The free breakfast was pretty sparse and the coffee pot sight glass looked like it needed a cleaning and the coffee was really dark and strong. The flaps on the containers where the cereal was dispensed seemed dirty too. We went to the gas station next door to get our breakfast food and fresh coffee. In our room the main, door deadbolt was misaligned and would not lock, and the ball part of the 2ndary, pivoting, door locking mechanism was missing.
The manager, wife and kids were friendly. It's the only place in town and in the area where I was having a multi-day family outing. My mediocre, middle of the road, expectations for the hotel were met.
Stayed in August 2022
Reviewed: 21 June 2022
Ora
United StatesAll was good.
Everything was good from the desk person to the breakfast the next morning.
Stayed in June 2022
Reviewed: 19 June 2022
Birkenheier
United StatesPool was closed and beds were uncomfortable.
Property was clean and in a good area.
Stayed in June 2022
Reviewed: 15 June 2022
Katherine
United StatesThere was a coffee pot in the room but no coffee. Breakfast was very skimpy.
Breakfast was meager.
Stayed in June 2022
Reviewed: 23 May 2022
Belinda
United StatesPrice was 147.00 for a suite we paid it because their was suppose to be a heated pool, jacuzzi, sauna. And a full breakfast. Which they were all closed. I asked before we paid that the price should be lowered because of not having the amenities that was promised on their site. I even had called their before. She said yes that's what I think. Checking our bank statement she didn't lower the price. I feel betrayed 😔. I wish she wouldn't have lied. We would have gone somewhere else that had what we needed for cheaper. It's a scam to make money.
Big room
Stayed in May 2022
Reviewed: 28 November 2021
Angel
United StatesThe pool was not open that’s why I choose to stay tay the hotel then find out it wasn’t running made my trip feel wasted that and no breakfast
Log cabin feel of the place
Stayed in November 2021
Reviewed: 9 October 2021
Ls
United StatesPool was not functioning because a broken pipe under pool. Very disappointed was not on website when made reservations. Apparently been that way for a while. Carpets in hallway were dirty. We could not see out of the window in our room. Needed to be cleaned from outside I guess or replaced because moisture between panes.
Closeness to family we were visiting.
Stayed in October 2021
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