5415 Westheimer Houston, Houston, TX 77056, United States
#234 of 428 hotels in Houston
Guests' ChoiceBased on 415 hotel reviews
7.6Cleanliness
8.1
Comfort
8.1
Location
8.9
Facilities
7.8
Staff
8.5
Value for money
7.7
Free WiFi
7.9
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 14 June 2024
Peter
Mozambiquevery good. hope to get back soon
Stayed in May 2024
Reviewed: 14 March 2024
Kendall
United StatesPlease put more emphasis with towel cleanliness, thanks.
I like the size of the room. I like the bathroom brick tile.
Stayed in March 2024
Reviewed: 15 January 2024
Gabriel
United StatesThe price of parking is very high, higher than the average in the area, and Breakfast was not included in the price and the products they sold for breakfast were very expensive.
The room was very small, the bed felt old, it sank when you lay down. The price of parking is very high,
Stayed in January 2024
Reviewed: 3 January 2024
James
United StatesCouldn’t connect to WiFi it was poor service even after having it reset twice by staff
Everything
Stayed in January 2024
Reviewed: 10 December 2023
Amaury
United StatesNo ice machine. Some areas need repairs and maintenance.
The staff is very friendly and their service is great.
Stayed in December 2023
Reviewed: 10 December 2023
Eboni
United StatesThe location
Stayed in December 2023
Reviewed: 24 November 2023
P
United StatesI wish they would clean the rooms daily and not ever other day we had to go get clean towels daily and any trash we had we had to dump it in the trash can in the parking garage.
It was a very easy check-in and check out.
Stayed in November 2023
Reviewed: 20 November 2023
Awesome
United StatesFront desk staff were amazing the guy who cooks breakfast doest speak English to much but very helpful and still knows what’s your asking for
Stayed in November 2023
Reviewed: 2 November 2023
Quteece
United StatesOutdated rooms, can’t take steamy shower with the fire alarm going off. Rusty and dirty shower.
Location is close by everything
Stayed in October 2023
Reviewed: 24 October 2023
Mocaa
United StatesNo complaints at all.
The staff was fast and attentive ! Room was clean and spacious ! No complaints, it was in a great location, close to everything.
Stayed in October 2023
Reviewed: 14 October 2023
Virma
United StatesLitter by the bus stop but I understand that’s not controllable.
The staff was friendly and accommodating. Being able to have my puppy with me was the best.
Stayed in October 2023
Reviewed: 29 September 2023
Crystal
United StatesStaff was very friendly, great location and clean.
Stayed in September 2023
Reviewed: 27 September 2023
Nigel
United StatesMy room was never cleaned even when I left with the cleaning staff right outside. And, the breakfast service at a cost with no Mayo, mustard or salsa just dry. And, coffee was almost empty and cold.
I liked the look and feel of the location.
Stayed in September 2023
Reviewed: 11 September 2023
Dawn
United StatesCould not cast from phone to TV Netflix glitched Bought a movie it would not play Had to go to lobby and use personal hotspot, wifi really weak, could not connect at all in room or lobby
Nice Clean Friendly
Stayed in September 2023
Reviewed: 26 August 2023
Chriona
United StatesThe outdated bathrooms and AC units. I stayed in the Aloft in Downtown Dallas and it was so nice!
The bar and entertainment area!
Stayed in June 2023
Reviewed: 3 August 2023
Leonard
United StatesThe elevator from the garage wasn't working right
The location was great
Stayed in July 2023
Reviewed: 1 August 2023
Kevin
United StatesNo microwave
Location
Stayed in July 2023
Reviewed: 12 July 2023
Terra
United StatesFire Alarm went off in the middle of the night
Customer Service
Stayed in July 2023
Reviewed: 4 July 2023
Devon
United StatesGood location and friendly staff
Stayed in July 2023
Reviewed: 25 June 2023
Rigoberto
United StatesN
Bueno
Stayed in June 2023
Reviewed: 12 June 2023
Henry
United StatesI Was Charged 3 Separate Times. When I Inquired About The Charges I Was Given 3 Lackluster Explanations That Panned Out To Not Be True. I Was Eventually Refunded About 3 Weeks Later. No Matter How Nice A Hotel Is , Or Or How Great The Experience, Playing With A Persons Money Will Run Off Business. That’s A Fact
I Like The Vibe And Scenery Of The Hotel The Most. Well Put Together, Very Clean And Comfortable. The Parking Was Convenient And A Good Price.
Stayed in May 2023
Reviewed: 20 May 2023
Michael
United Kingdomfood could be a whole lot better. Tea and Coffee should be available 24 hours!
location and great staff!
Stayed in May 2023
Reviewed: 2 May 2023
Meshe'l
United StatesPaid parking
Location, Happy Hour, pool
Stayed in May 2023
Reviewed: 31 March 2023
Peter
United Statesrooms were small and the bath/shower design was not good.
location
Stayed in March 2023
Oban, UK
Bangkok, Thailand
Nai Yang Beach, Thailand
Pärnu, Estonia
Cannes, France
Akbük, Turkey
La Vall de Bianya, Spain
Rovinj, Croatia
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content