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Reviews of Hotel Bencoolen Singapore 3 stars

47 Bencoolen Street, Bencoolen, 189626 Singapore, Singapore

#399 of 481 hotels in Singapore

Guests' Choice

Review score

Based on 106 hotel reviews

6.3

Score breakdown

  • Cleanliness

    6.6

  • Comfort

    6.8

  • Location

    8.7

  • Facilities

    6.4

  • Staff

    7.9

  • Value for money

    6.5

  • Free WiFi

    6.4

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Showing 1 – 25

  • Reviewed: 13 November 2024

    7.0
    Good stay with family
    • Leisure trip
    • Family with young children
    • Deluxe Family Room
    • Stayed 5 nights
    • Submitted via mobile

    Breakfast could have been better.

    Neat and clean. Nice location - close to MRT station. Good staff behaviour.

    Stayed in October 2024

  • Reviewed: 11 November 2024

    6.0
    Was a pleasant stay
    • Leisure trip
    • Group
    • Deluxe Family Room
    • Stayed 2 nights

    The room , location and breakfast was very convenient. The neighborhood is also very safe to walk around. The staffs are also very friendly.

    Stayed in October 2024

  • Reviewed: 8 November 2024

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Standard Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Very noisy with trains and nightclub until after 3am.

    Small compact clean room in a good location.

    Stayed in November 2024

  • Reviewed: 8 November 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Deluxe Twin Room
    • Stayed 5 nights
    • Submitted via mobile

    The TV is old, small, and the picture quality is poor. The AC could use some maintenance. The room could use some noise isolation.

    Staff cooperation and hotel location,all facilities are near by.

    Stayed in November 2024

  • Reviewed: 21 October 2024

    5.0
    Good location but rude staff
    • Leisure trip
    • Solo traveller
    • Deluxe Double Room
    • Stayed 1 night
    • Submitted via mobile

    The staff. I reserved the room on my behalf of my friend. I called the hotel prior to my friend’s arrival and told the staff that it would only be my foreign friend who would be there. The staff instructed me to send an email with my friend’s name and I also forwarded my friend the details of the room reservation. When he checked in, there was no problem on 20/10 but the counter staff was rude to him when my friend got back to the hotel around midnight. Most of the staff are foreigners, hence it reflects badly on S’pore’s reputation. I was appalled when my friend told me this when I had already done as per the instructions of the hotel staff and told them that although the reservation was made & paid by me, my foreign friend would be the only one in the room. It’s really unprofessional of the staff at the reception to ask my friend who else was in the room when I had already done so. In conclusion. It would always be better & more professional to have a local hotel staff in the front line.

    The location

    Stayed in October 2024

  • Reviewed: 30 September 2024

    5.0
    A place to lay our heads. It was clean and functional.
    • Leisure trip
    • Couple
    • Standard Queen Room
    • Stayed 4 nights
    • Submitted via mobile

    Room was too small.

    Good location Cleaned promptly

    Stayed in September 2024

  • Reviewed: 30 May 2023

    6.0
    more of a working type hotel, views was of other hotels
    • Business trip
    • Family with young children
    • Standard Twin Room
    • Stayed 1 night

    shower tiles need tidying and cleaning outside of windows filthy

    whole experience was pleasant

    Stayed in May 2023

  • Reviewed: 17 May 2023

    5.0
    Adequate, good location
    • Leisure trip
    • Couple
    • Deluxe Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Cleanliness was poor especially the bathroom but actually the place needed a total refurbishment.

    Choice poor.

    Stayed in May 2023

  • Reviewed: 30 April 2023

    7.0
    quite impressive
    • Leisure trip
    • Family with young children
    • Deluxe Family Room
    • Stayed 3 nights
    • Submitted via mobile

    the ac is too loud

    location is really good nearby mrt

    Stayed in April 2023

  • Reviewed: 26 April 2023

    7.0
    its good to stay the staff accomodating its easy to go anywhere
    • Leisure trip
    • Family with young children
    • Standard Queen Room
    • Stayed 1 night
    • Submitted via mobile

    free breakfast

    Okay to stay .

    Stayed in March 2023

  • Reviewed: 9 April 2023

    7.0
    It was okay.
    • Leisure trip
    • Family with young children
    • Deluxe Twin Room
    • Stayed 5 nights
    • Submitted via mobile

    It would have been better if bathrooms have bidets.

    Location

    Stayed in April 2023

  • Reviewed: 8 December 2022

    5.0
    Passable
    • Leisure trip
    • Family with young children
    • Deluxe Family Room
    • Stayed 2 nights
    • Submitted via mobile

    the room is smelly, not clean

    good location

    Stayed in October 2022

  • Reviewed: 11 September 2022

    5.0
    Could be better
    • Leisure trip
    • Family with young children
    • Deluxe Double Room
    • Stayed 4 nights
    • Submitted via mobile

    The swimming pool need some maintenance and cleaning

    Location is strategic with short walking distance to mrt Station and taxi stand

    Stayed in September 2022

  • Reviewed: 31 July 2022

    5.0
    Needs refurbishment.
    • Leisure trip
    • Couple
    • Standard Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Rooms were outdated. Very small. Not value for money. Fridge was very dirty there for we did not use it.

    Easy to locate from the train station.

    Stayed in July 2022

  • Reviewed: 28 July 2022

    5.0
    Location great! Management needs to hire staff, clean up rooms/showers more.
    • Leisure trip
    • Family with young children
    • Deluxe Twin Room
    • Stayed 4 nights

    My kids room smelled of mold Maid service was almost non existant. We had to call them several times. One afternoon I came to my room and one of the maids was sitting at our desk chatting on her phone.

    Location is terrific for getting anywhere in Singapore. Two metro stations and bus stops right there. Food court across the street and others so close.

    Stayed in July 2022

  • Reviewed: 22 June 2022

    7.0
    Strategic place, friendly staff with some flaws
    • Business trip
    • Family with young children
    • Deluxe Twin Room
    • Stayed 6 nights

    It's pretty noisy at night, you can hear whatever that happens on the street. Could be the trash truck or loud drunk people. The pillow case looks a little yellowish to call clean. The interior of the room is not as new as I expected.

    Really strategic location, very friendly staff. Lobby looks good. There's a place to have some food and drinks on ground floor too, though not too fancy.

    Stayed in June 2022

  • Reviewed: 21 June 2022

    6.0
    So so. Good for solo or light travellar.
    • Leisure trip
    • Family with young children
    • Deluxe Family Room
    • Stayed 4 nights

    There is no aircon in the room. the last night we were given another room which was on a different floor altogether to stay the night. We checked out immediately the next morning. No parking in front of the hotel hence taxis need to park further to pickup or drop off. It a hassler as we are with young kids and lots of luggage.

    Good location and clean. In front of MRT station.

    Stayed in June 2022

  • Reviewed: 21 June 2022

    7.0
    Good
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Dark patches was visible ard the wall paint , Bath tub has got some rusty patches too

    Location and food was surprisingly nice at the restaurant , room is comfy Staff overall polite and friendly

    Stayed in June 2022

  • Reviewed: 24 April 2022

    5.0
    It was Ok Singapore regulations still intrusive
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 4 nights
    • Submitted via mobile

    No breakfast facilities Room not made up every dayit

    Helpful staff on the front desk

    Stayed in April 2022

  • Reviewed: 20 April 2022

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Deluxe Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    The room service was not efficiency where it happened to overlook by the staff to clean our room when we requested for it.

    Stayed in April 2022

  • Reviewed: 19 April 2022

    5.0
    Good location
    • Leisure trip
    • Solo traveller
    • Deluxe Double Room
    • Stayed 2 nights
    • Submitted via mobile

    The room smelt of cigarette smoke, even though it was a non-smoking room. The old air-conditioning was very loud and the room temperature couldn't be adjusted (i.e. the room was too cold).

    The location was very handy

    Stayed in April 2022

  • Reviewed: 31 March 2022

    5.0
    We still enjoyed it , Thankyou Bencoolen Hotel
    • Leisure trip
    • Family with young children
    • Deluxe Family Room
    • Stayed 2 nights
    • Submitted via mobile

    The condition of the room is a bit upsetting . No telephone in the room . We had to go down to inform them about the missing phone . But they sent a staff to fix phone in our room . The room lights were faulty . The entrance door light in the room , is not working . We had to use the bathroom light as a night light when we are sleeping .

    We love the tub . We love the staff service there . So friendly ! We love the free parking lot in the garage of the hotel , easy access !

    Stayed in March 2022

  • Reviewed: 16 January 2022

    5.0
    Passable
    • Leisure trip
    • Family with young children
    • Deluxe Family Room
    • Stayed 1 night
    • Submitted via mobile

    Bath tub looks old and the drain cover is broken. No view from my room per say as its blocked by next block.

    There is a bath tub in the family room

    Stayed in January 2022

  • Reviewed: 19 September 2024

    8.0
    Generally okay. staff attendant poor in booking airport taxi as they instructed to use public taxi t
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 3 nights

    need staff attend when report a defect.

    room is an average but cleaning on request

    Stayed in September 2024

Showing 1 – 25

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