“Very nice and comfortable tiny apartment with all the essentials. Simple and stylish. The apartments have a little balcony. The bathroom is relatively big and it is very functional. It is a very quiet neighborhood and close to the city center. I didn't use public transportation to reach the city center, but otherwise, subway and bus stops were close by.
Also restaurants and supermarkets were very close to the apartment.”
“What makes this place special is the attention to detail and the hospitality of the owners. We spent the most magical midsummer with Ulf, his mom and the girls. We usually don’t go twice to the same place. This one is worth coming back to.”
“Convenient Location. Only a few minutes walk to the tram stop. There were supermarkets close by. Many eateries around and lovely walk along the river. It was very easy to get to the main areas of the city. The apartment was clean, spacious and reasonably well equipped. Very prompt responses from the service team was appreciated.”
“Cosy, clean and spacy apartment. Easy to find and very close to the city center and the Alsvjo commuter train station, just two stops ahead from the beauties of the city, ten minutes. No need to look for expensive ones in the center. Affordable. Beds were comfy and utensils were ok to cook for a couple of days, esp for breakfasts. Good view. Would like to stay again here next time. Personnel was great and fast to reply any messages, so helpful. Thanks team!”
“The apartment is aesthetically pleasing, strategically located and rented for a reasonable price.
I do however have several critical points that I recently brought to the attention of the managers and have been essentially dismissed with nothing more than a few excuses and generic apologies.
1) Forms: while facilities that provide reservation on booking.com are not normally supposed to ask the customer to fill out forms on external sites, I can understand the necessity. This is acceptable for the purpose of sending IDs for check-in, less so for the signing of contracts: such requirements should be overtly stated in your description before the customer proceeds with the booking.
1a) Complaints handling: when expressing a complaint, the main concern of the customer is to receive a swift solution. The purpose is hampered when the only means of communication is constituted by the chat and the issue exacerbated when even the most basic request has to be processed via the filing of a complaint on yet another form, especially considering how fallible and unreliable these means can be under urgent circumstances. Having the possibility of making a simple phone call would completely circumvent this issue.
2) Check-in and check-out: the housekeeper was still cleaning the apartment as of 15:00 and requested that we waited 10 minutes before checking in. Of course, the floor was still wet when we entered and we did not have the chance to ask a few basic questions to properly check in. Indeed, we had to contact customer care in order to ask about the placement of the duvets and we only received an answer after they contacted the housekeeper herself. That could be easily fixed by providing an information sheet with the placement of all accessories and appliances within a room.”
The 30 Best Holiday Rentals in Svealand
based on 69,731 Holiday Rental Reviews on Booking.com
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