“We chose this hotel for its price and proximity to the station, so we were pleasantly surprised by how excellent the complimentary breakfast was. The staff were polite, friendly and very efficient. Overall, good value for money.”
“The location so close to the main station/bus terminal and the city center is perfect. The room is modern, well-equipped and comes with a comfortable mattress as well as a nice bathroom. The SPA area/Onsen bath in the 12 floor is so relaxing and has great view at the Mt. Fuji. They offer so many free amenities such as ice cream pops, massage chairs, midnight ramen, welcome snacks and many more. The WiFi was fast and reliable. The staff was friendly and helpful, even allowing us to check in a little bit earlier.”
“Amazing place if you want Japanese experience. Location is perfect, feels like you are in a jungle:). Nice walk to the ocean, very close to the hotel. Beautiful place and not crowded at all.”
“The hotel was well located, very close to the restaurants and the main train station. It was clean and pleasant and the room's size was OK and modern.”
“Staff were so friendly. Bike hire and riding to rope-gondola to see Mt Fuji are highlights from our trip so far. Great restaurant just around the corner.”
“The shared shower facility was excellent.
Attention to detail was unexpectedly high.
The family room was spacious.
We could see Mt Fuji from our room!”
“Amazing Ryokan - a very large selection of beautiful onsen's open to any guest in the room - there was one in particular that was exceptionally pretty. Staff were extremely nice and attentive. Wonderful place to stay for a short retreat from the city.”
“Overall a lovely big hotel in Hakone. Although far out from central Hakone and not accessible by public transport (we rented a car so it was okay for us), it has breath-taking sea views! Disclaimer: the views are excellent on clear weather days only. The second day we were there, we couldn't see the sea view at all because it was raining the entire day from dawn till sun set. We only saw the amazing views on our checking out morning! Because on the day we checked in, we arrived very late in the night. It was a 2 hour drive from Gotemba. We decided to visit central Hakone and Premium Outlets first.
We are very grateful to the kind, female hotel reception staff during check in. A young lady - unfortunately we don't know her name. The first room we got was not very clean but old and worn out. Also we saw a huge insect the size and colour of a cockroach running around in the living room. We were quite freaked out. We also had a little issue with the bathroom blinds. So we went down to the reception and informed the lady on duty. It was past 10 pm and we were tired. She was very helpful and understanding and immediately changed our rooms to a cleaner and bigger one. It was easy communicating in English with her too. On checkout day, another young lady served us, she was also very pleasant and apologised again on our check in room experience although I had forgotten about it.
Thank you very much for the small birthday surprise for our son, we appreciated it very much!
They have basic coffee, tea and ice provision at the hotel lobby, nearer to the pool table end. Our kids enjoyed games at the pool table and also some board games provided near the hotel reception. Lovely to have on a super rainy day when our outdoor visits were disrupted. Buffet breakfasts were decent and sufficient although not a wide variety. They serve sashimi, fish, some Japanese food, fruits, bread and yoghurt. Omelette and french toasts are available at the manned counter too.”
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