“We stayed one out of the planned three nights at Sun Breeze, because we discovered bed bugs after the first night. The day after our first night, we discovered some weird bites in a line, consistent with bed bug bites. We saw some weird marks and remains on the mattress and requested to change rooms. In the new room we checked the bed thoroughly and found a dead bed bug. The mattress was also not clean. We told the owner and he did not care, and told us we could leave if we wanted. When we notified the hotel management about bed bugs, we expected that this would cause a response, or action to fumigate the room. However, the owner didn’t even get out of the couch he was on, and laughed us out of the hotel. Very unprofessional behavior, and it would not surprise me if this grows in to a larger infestation because it is not being handled. Petén and El Remate are buggy and there were some cockroaches and normal bugs in the room - while this is not great, it is to be expected in the “jungle”. However bed bugs are completely unacceptable. Do not stay here! You will have to fumigate all your things to prevent taking the bugs home.”
“The staff is very lovely and helpfull. Sitting in the lobby coffee is chilling. It’s been my favourite stay in the island, and I came back for another night. Lovely ambiance and a very clean place to stay.”
“The location is good, the property is nice, has a great view of the lake, there are a lot of activities that you can do in this town, I enjoyed my stay in this hotel.”
“A lot of facilities including a washer and dryer which was incredibly helpful. Spacious place with a huge terrace. There were also thoughtful things like sunscreen, aloe vera skincare, insect repellent in the common area for those who needed it. The first room we had was spacious with its own attached bathroom. We decided to stay another night but could not get the same room but the staff members were very helpful to move everything to the new room (we were out in tikal!). Communication was good.”
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