Food was worse than average. Many times disappointing

Fantastic views, pool, staff always helpful, early check in, late check out without extra charge

Stayed in June 2024

Nothing

Exceptional staff , namely Tita. There was a problem with double payment. Tita took control and sorted. Tita the best

Stayed in June 2024

Price was too high , no tea , coffee or water even in bed room also mattress condition was not very good , lift scary as hell people knocking about everywhere . Self catering you not allow any of the appliances in the property if do so you have to pay .

View , location , staff , bar

Stayed in May 2024

Very noisy at night due to nearest restaurant is open till late. Bathroom is very old, not refurbished since hotel was built. Same about kitchen.

Generous areas of accommodation, excellent location . Staff very friendly, although some of them don’t speak English or Portuguese.

Stayed in May 2024

No major quibbles, felt like some common areas outdoors just needed a freshening up after the winter, and in fairness, that work was underway.

Lovely breakfast buffet, great location, rooms were immaculate, comfortable beds and great showers.

Stayed in April 2024

Hotel is dated and needs redecorating and tidying - rooms were great size but not cleaned very well (bathroom floor dirty, broken glass in living area, dust on all mirrors, smears on doors). The area for breakfast is woefully small and need to queue and wait for a table at busy times, even out of busy season.

Excellent location, immediately off the beachfront and tucked away from the noise and hustle of the new town/strip.

Stayed in April 2024

The hotel is dated, our room had lots of black mould and a foul smell. Facilities in the hotel were poor.

Location is perfect access to beach, town and restaurants

Stayed in April 2024

The 5 star classification is a joke , the hotel needs a serious upgrade in the rooms , common areas , garden , pool

Location, clean and the staff and private parking

Stayed in March 2024

Big hotel with annex away from the pool side.. Not an issue.. we did get bargain price.

Clean and very spacious.

Stayed in January 2024

The room and facilities were dated. A good renovation would prove worthwhile.

The view was spectacular. The staff was very friendly.

Stayed in March 2024

The Location was perfect, we had an ocean view. Facilities were very good and the buffet was excellent at meal times.

Stayed in February 2024

Needs an upgrade

Close to the beach

Stayed in February 2024

Bathroom don’t have good ventilation

Very elegant

Stayed in February 2024

I believe the hotel needs a good update , you are in a stunning location, hardworking staff but the rooms are what needs improvement but once that’s accomplished you have “ the cherry on top of the cake “ . Great company and you could all be proud of your work .

The biggest asset is the staff form the various departments, they go the extra mile to try to please you and make your experience memorable. Thank you All

Stayed in January 2024

Breakfast was average

Room is clean and big. Comfortable bed

Stayed in November 2023

It is in dire need of updating. Some working going on, our rooms were very well painted, but literally everything else was well passed it’s useful life. Bathrooms, very old, cupboards broken. Hairdryer not working very well. Not enough vegetarian options for food.

Very spacious, kitchens very well equipped. Lovely views

Stayed in December 2023

This is an old establishment that would've been an ideal spot in its hay day but now its just a location for large groups/families to book stays with who wouldn't care much for asthetics and cleanliness. The bathrooms are appalling with stains and clear signs of wear with old plastics turned yellow, bathroom tiles with gunk that would only come off with a deep clean, there was no hot water and we had to spend and hour while they fixed it to only end up with lukewarm water on New Year's eve. The evening concierge was very professional and quite frankly should work for a better hotel. The odd checkin and checkout times make it terribly inconvenient. Again, I think its value for money for large groups but couples please stay away. I think the hotel have taken for granted that people come irrespective of it being old due to the location as it gets full points for it!

Location (access to the strip and the sea view and the beach and restaurant), parking.

Stayed in January 2024

Despite the message after booking that there are 30 bars and restaurants, the available hotel facilities kept changing without notice. At times, there was only one restaurant (Jac's). Jac's is not even in the hotel, has only a tiny shaded outside space that was too cold to use, the food was moderate at best, the sound of scraping chairs and screaming children echoed at every meal, and even in the evenings only plastic cups are available. There's something wrong with the stock ordering system. It's just bizarre for a 4-star all-inclusive hotel to run out of products like beer and tonic water. In the hotel, a motor of some kind (maybe to do with the indoor pool) ran from 8:30 until 9pm and rattled the apartment walls all day, so it was hard to relax inside. There was also construction going on to renovate a section of the hotel, so it was hard to relax on the balcony between 9-5 Mon-Fri due to the noise. When the on-site Aqua bar was open for breakfast and lunch, the music was too loud for conversation, and the animation team would play different music at the same time, so it was hard to relax there, too. The room electrics tripped off regularly, and in the end, we stopped reporting it and just put it back on ourselves since that seemed to be what the maintenance team did. The tap water was brown, and the person who came to fix it ran the taps until it was a lighter brown. This place describes itself as 'affordable luxury', but imho, there's nothing luxurious about poor food, wine in plastic cups at evening meals, running out of bar stock, drilling noise, intermittent electricity, brown tap water, and no on-site restaurant in a 4-star all-inclusive hotel.

The pool area was gorgeous and right by the beach. The views are fabulous. The staff were great. The indoor pool is a brilliant size. Our one really nice evening meal was in the Aqua Bar (before it closed for the season).

Stayed in December 2023

The rooms are very dated, and the shower fixture in the room I stayed in didn't work well (or really at all). I don't want to mark them down too much for this, since I could tell they were in the process of renovating, yet it is a substantial inconvenience. Similarly, there is some noise and mess because of the renovation, and some areas of the hotel and amenities were inaccessible because of this.

The staff here were very friendly and helpful, which was an immediate good sign. The room I stayed in was also MASSIVE - much larger than I would have anticipated, and I had a lot of space, including a very large private balcony area. The room was clean, though old fashioned and with dated fixtures. And the location is great! Minutes from the beach or from the boardwalk, so it is easy to find something to do and enjoy.

Stayed in November 2023

breakfast a bit disappointing, eggs are a central part of a good breakfast but here there was only some nasty scambled eggs, a topclass hotel would have an omlette chef on at breakfast.

had a few nice days in November with temps in the 20s, outdoor pools were icy cold so indoor pool was nice to get a few laps done, the two bed apartment we got was excellent, could have comfortably slept 4 adults or 2 adults and 3 children.

Stayed in November 2023

There was no supply of indoor sleeper until we phoned and requesyed one.

Location, view, the parking pool

Stayed in November 2023

Facilities was a bit outdated,like shower .other than that not too bad. Could of been more food variety .

Location,staff

Stayed in November 2023

Limited selection of restaurants available to book evening meal, so mainly ate buffets at Jacks. Would not book all inclusive again, but would book self catering.

Rooms were clean, lovely pool. Helpful, friendly staff. Good location. Average food & drink for the all-inclusive Would rate as 2-3 *

Stayed in October 2023

I went self catering however there were no cooking facilities in the room at all

I liked the location right on the beach and the beds were comfy

Stayed in November 2023