ul. Miodowa 29, Old Town, 31-055 Kraków, Poland
#68 of 273 hotels in Kraków
Guests' ChoiceBased on 568 hotel reviews
9.0Cleanliness
9.3
Comfort
9.3
Location
9.4
Facilities
9.0
Staff
9.4
Value for money
9.0
Free WiFi
8.9
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 27 June 2024
Clare
United KingdomNothing
Location was brilliant nice bar area and garden
Stayed in June 2024
Reviewed: 11 June 2024
Sandra
United Kingdomno choice of eggs at breakfast other then scrambled
modern clean great facilities & friendly helpful staff - great location
Stayed in June 2024
Reviewed: 11 June 2024
Susanna
United StatesVery great place. They were helpful with any requests I had. Definitely coming back
Stayed in June 2024
Reviewed: 6 June 2024
Jackie
United KingdomThe location is excellent in the Kazimierz area, with so many interesting places to visit and only a 20 minute walk to the pretty, but much busier old town. There are also many good cafes, bars and restaurants close by. The staff were very friendly and helpful. We had an upgraded room, it was large spacious, comfortable and clean.
Stayed in June 2024
Reviewed: 3 June 2024
Corrado
ItalyEverything was perfect
Stayed in May 2024
Reviewed: 2 June 2024
Gregan
IrelandMaybe more hot breakfast options
Location,
Stayed in May 2024
Reviewed: 31 May 2024
Juris
LatviaThe carpet in the luksus room looked shabby. The distance to the secured parking is not very comfortable.
The room was clean and spacy, the bed was comfortable. Hotel is close to the tourist entertainement zone.
Stayed in May 2024
Reviewed: 29 May 2024
Valerie
IrelandIt's only a small thing but, one of the rooms we booked had a bath and no shower which i didn't notice when booking so, it was a bit inconvenient.
A great hotel in the Jewish quarter, only 10/15 minutes walk to the old town. What stood out for me was the staff, they were so friendly and welcoming. They went over and above to organise tours and a taxi to/from airport for us. The buffet breakfast was delicious with a great choice. We would definitely stay here again if visiting Krakow.
Stayed in May 2024
Reviewed: 26 May 2024
Jakub
United KingdomClean, comfortable and quiet. Great location
Stayed in May 2024
Reviewed: 25 May 2024
Blazej
United KingdomIf you have a car you might be struggling to find a parking space on the surrounding streets. Don't forget to pay for your parking and be careful with traffic exclusion zones.
Very good standard and very good location. Great staff.
Stayed in May 2024
Reviewed: 24 May 2024
Jacqui
United KingdomPillows could be better
Beautiful clean and very friendly and helpful staff.
Stayed in May 2024
Reviewed: 22 May 2024
Eliezer
United StatesI had one problem with my shower that the water didn’t go down I got clogged up but they fixed it in the 20 minutes
Great location as the center
Stayed in May 2024
Reviewed: 21 May 2024
Beth
United KingdomBed could be a little more comfortable, but that was the only let down.
Very clean, fancy and friendly.
Stayed in May 2024
Reviewed: 20 May 2024
John
United KingdomReally smart hotel throughout. Really helpful staff - excellent check in and check out.
Stayed in May 2024
Reviewed: 14 May 2024
Susan
United KingdomDrinks prices
Location was fantastic staff were excellent would definitely return
Stayed in May 2024
Reviewed: 12 May 2024
Dilesh
United KingdomVery friendly and helpful staff! the rooms were really nice, clean and spacious
Stayed in May 2024
Reviewed: 3 May 2024
Helen
United KingdomBreakfast was awful & over priced .
It was spotless , staff friendly and helpful . Great location
Stayed in April 2024
Reviewed: 3 May 2024
Holly
United KingdomThe top floor. The roof windows let in too much light which was a struggle as I didn’t sleep as well.
Brilliant rooms, lovely design and hotel
Stayed in April 2024
Reviewed: 30 April 2024
Anna
United KingdomLovely location in the Historic Jewish quarter not too far from the main square - within walking distance. I ordered a meal from the restaurant as I was too tired to venture out after my journey. The restaurant called up to explain a few changes to the menu. The meal arrived and it was exquisite. Lovely staff - very helpful. Comfortable and cosy room. A gem!
Stayed in April 2024
Reviewed: 30 April 2024
Debbie
United KingdomUnfortunately the cleaner didn't make our room up very well and didn't restock the minibar. When we mentioned this at the reception though they put it right for us and the room was cleaned better the next day. She still didn't restock the minibar though! Although this wouldn't put us off staying again. (This is the reason why we've given it a 9 and not a 10)
We think this hotel is lovely, it's not too big either so it wasn't over crowded., It's also modern which is what we like..All the staff were friendly and helpful. We liked the courtyard and the cocktail bar.. We stayed in a standard room as this was all they had left but it was still a really nice room. We also got the sun on our balcony which was great. We.would definitely recommend this hotel.
Stayed in April 2024
Reviewed: 26 April 2024
Adrian
United KingdomNothing
The hotel had real charm, excellent facilities, quality rooms and with only 20 plus rooms it had a lovely intimate feel. Staff very professional but also so very friendly. Location absolutely perfect.
Stayed in April 2024
Reviewed: 25 April 2024
Nedisa
SloveniaGood breakfast, big clean rooms with comfortable bed
Stayed in April 2024
Reviewed: 24 April 2024
Jennifer
United KingdomNone
Warm and friendly accommodating staff, clean and comfortable. The location was also very convenient.
Stayed in April 2024
Reviewed: 21 April 2024
Andrew
United KingdomExcellent location, lovely clean hotel. Friendly staff who go the extra for you.
Stayed in April 2024
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content