Twarda 52, Wola, 00-831 Warsaw, Poland
#19 of 242 hotels in Warsaw
Guests' ChoiceBased on 2233 hotel reviews
9.1Cleanliness
9.5
Comfort
9.4
Location
9.3
Facilities
9.1
Staff
9.3
Value for money
8.9
Free WiFi
8.8
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 16 June 2024
Bostjan
SloveniaI missed the refrigerator in the room.
Good location, good breakfast, clean rooms, Artemide Tolomeo lights, shower, sound proof rooms
Stayed in June 2024
Reviewed: 16 June 2024
Maryna
UkraineEverything ok
Everything was good, very clean, comfortable bed, excellent breakfast
Stayed in June 2024
Reviewed: 14 June 2024
Derfla70
CyprusBAreakfast area very crowded and noisy
Breakfast variety was good
Stayed in June 2024
Reviewed: 14 June 2024
Stanislau
PolandModern hotel in city center. Room quite spacious, with teapot, hairdryer and iron. Personal is friendly. Interesting underground parking with elevator. For me everything was just awesome.
Stayed in June 2024
Reviewed: 9 June 2024
Kyle
IrelandVery clean, lovley gym.
Stayed in June 2024
Reviewed: 9 June 2024
Vira
IrelandThe pillows, too big, to hard
Location, good breakfast, friendly staff
Stayed in June 2024
Reviewed: 3 June 2024
Boris
UkraineHoliday Inn always exceeds expectations. It is a very nice and comfortable place to stay despite of the country and the city. We love this chain.
Stayed in May 2024
Reviewed: 2 June 2024
Karen
United StatesNothing
We enjoyed the room and loved the Scrabble game. The staff was very kind.
Stayed in May 2024
Reviewed: 2 June 2024
Andrewnct
Germanythe tv was fixed to the wall and i could not reach the hdmi port in order to connect my own computer. The software options for casting to it were not working. Luckily there were tv channels in English
Location is very good (if you are in town with business in thew newly built area of Warsaw) - it's also very close to the train station (10-15 min walk) and other attractions. Breakfast was great - many options on types of food. We were spoiled for choice. Room size was comfortable, decent bathroom and clean. We appreciated the tea, coffee and kettle available. We were in a room without a mini fridge but was not an issue in the end. The hotel has room service and restaurant on premise. Gym was well equipped with filtered water available (this was great!) and the wifi was stable all day for doing VOIP calls.
Stayed in June 2024
Reviewed: 2 June 2024
Peter
AustraliaThe staff were friendly and exceptionally helpful. Going out of their way to help a non Polish speaker.
Stayed in June 2024
Reviewed: 2 June 2024
Barbara
PolandEverything was perfect.
Very good breakfast, perfectly clean and quiet room with a nice view. Great location.
Stayed in May 2024
Reviewed: 27 May 2024
Clea
FranceGreat room, calm, comfortable, good breakfast
Stayed in May 2024
Reviewed: 26 May 2024
Peter
United Kingdomeverything was good
Convenient location, good room service for reasonable prices, every you needed was available including toileteries if forgot anything. A great stay overall
Stayed in May 2024
Reviewed: 25 May 2024
Jan
IsraelParking access is controlled by a physical person who cannot always be found. Most tables in the restaurant are uncomfortable for parties of elderly people.
Rich and good breakfast, clean rooms, and a good location in the center of Warsaw. Good restaurant for dinner.
Stayed in May 2024
Reviewed: 23 May 2024
Martin
Germanyfood in restaurant seemed to be out of the box
close to main train station, friendly and helpful staff, all perfectly organized
Stayed in May 2024
Reviewed: 23 May 2024
Jesper
SwedenThe food from the restaurant is a disaster! The only edible item was the pizza. The hamburger was the most unpleasant burger I've ever eaten. Additionally, the food is very expensive for its quality. However, the restaurant's opening hours are convenient.
Nice hotel in a great location. I stayed in a room on the 10th floor, and the view was fantastic. The air-conditioning and all other room facilities worked perfectly.
Stayed in May 2024
Reviewed: 22 May 2024
Vjačeslav
Czech RepublicEverything was good😊
Stayed in February 2024
Reviewed: 21 May 2024
Adele
United KingdomAs someone who needs to use a walking stick, it seemed a long walk to the nearest Metro station.
Good shower, good bed, good breakfast. Nice bar area inside and outside for a drink after walking back from the Metro.🙂😍
Stayed in May 2024
Reviewed: 20 May 2024
Gerardo
CanadaThe only concern I have is that I was told that if I had to leave earlier we could leave and be given a return on extra. We had to leave one day earlier and we are still waiting for a reply. We talked to you about it and you passed it on to the holiday inn. They told us you had to contact them. I will probably be going back to the same holiday inn in Warsaw on May 27 for one day. If you can settle this by then. Thank you Gerard M Ardanaz
It was close to old city as advertised. The breakfast wast great. The service was excellent and whenever we need something it was looked after.
Stayed in May 2024
Reviewed: 20 May 2024
Andrea
MaltaThe lighting in the room's corridor was connected to the bed lamps, which was quite annoying as the lights would be switched on at night. In my opinion, the iron was not very good, but it could have just been that mine was faulty. The wifi was good but it can be stronger. Other than that the stay was perfect.
The hotel's decor was very nice, making it feel like more than a three-star establishment. It was very clean, and the staff were professional, kind, and helpful. The rooms were very spacious, and the breakfast was excellent. The location is perfect for both business and leisure, situated in the business area filled with restaurants and bars, and within walking distance of the main attractions. A nice touch was the heated bathroom floors.
Stayed in May 2024
Reviewed: 20 May 2024
Ljupcho
North MacedoniaClean and modern hotel.
Stayed in May 2024
Reviewed: 20 May 2024
Michelle
SwitzerlandThe air conditioning did not work properly. We set it to maximum but it did not really cool. And the floor heating in the bathroom was on (in May?). Sometimes it got really hot.
- Very clean room - Modern hotel - Perfect location to explore the city
Stayed in May 2024
Reviewed: 19 May 2024
Markus
GermanyWhen checking in after a long day, I would just expect a warmer welcome rather being directly asked for the ID.
Very nice, modern and clean property. Excellent location and close to all main attractions. I liked the little terrace outside.
Stayed in May 2024
Reviewed: 19 May 2024
Anastasiia
UkraineEverything was just perfect!
Stayed in May 2024
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content