The room was tidy, but at the same time very very dusty. When we first arrived the room was full of dust. Even the hairdryer was dusty so when we first used the hairdryer it was very smelly due to the dust. Aslo, I did not like the additional parking fee. I saw it everywhere in the city that people are trying to get money for parking, limited space lots of cars, I understand that, but still, 40 PNL for a day is too much after I spent quite some money on the hotel room as well, but at least there were cameras watching over the car. :)

The breakfast was really great with lot of choices. At the wellness we always found beds to rest on, and the sauna area was good. We had a really nice view from our window to a little waterflow which was next to the hotel. City was close but not too close which was perfect. Cleaning ladies were really nice, they were not speaking English but they were very happy and friendly (or I think so :D )

Stayed in October 2024

No AC in the room or it wasn’t working so it got hot. We opened the windows but the traffic from outside was too loud.

Breakfast and staff are great

Stayed in September 2024

Excellent kitchen.

Stayed in August 2024

No A/C

Close to all restaurants

Stayed in August 2024

We had a fantastic stay at Hotel Crocus in Zakopane, ideally near the Kasprowy Wierch trail. The rooms were cozy, the staff friendly, and both breakfast and Wi-Fi were excellent. Pets are allowed for an additional fee. Highly recommend it.

Stayed in July 2024

The bed could be more comfortable. Breakfasts and coffee could be better. Design could be more modern.

The swimming pool, spa, and restaurant were amazing. Very nice and quiet location. Walking distance to the main streets and parks.

Stayed in July 2024

A great hotel in a great location. Great breakfast. Amazing staff. The hotel has its own parking. The hotel has a wonderful swimming pool. The hotel is perfect for both those who love the mountains and those who love the city.

Stayed in July 2024

Play room Pool Breakfast

Stayed in July 2024

The place we got, it was small but for one night it was suitable next time I would welcome something with a terrace

The breakfast was very tasty, the staff was friendly, especially the lifeguard. Nice place, we had our bikes parked safely behind the gate.

Stayed in June 2024

10 euro for parking for hotel guests 😢, furniture too old, like that its minimum 30 years old. Rooms on photos are much better than in life. The bed was not professionally prepared, like that somebody used it before the guest (look at the photo)

Good breakfast

Stayed in May 2024

Breakfast could be better for a 4* hotel. Rooms without blinds for the light.

Good swimming pool and spa area. Clean room. Excellent location. Parking space.

Stayed in May 2024

The reception staff should explain how housekeeping works. We were able to request anything we needed. I later discovered that there was a switch to request cleaning. It would be helpful if someone could still collect used towels or empty the bin, but I assume that's why there's a switch for that. So, it's important to let guests know about it.

The room was spacious and equipped with all the necessary amenities for a comfortable stay. The breakfast buffet was superb, offering a wide variety of options. We did not get the opportunity to try the restaurant's menu, but upon perusing it, we found it to be quite interesting. The car park is conveniently located on the side, but an additional fee is charged for parking. The breakfast staff was delightful and provided excellent service.

Stayed in May 2024

The room seems slightly dated but still okay, the bathroom has been renovated, the single bed seems quite narrow but once you sleep in it it is okay.

Breakfast is very extensive and very good, we were five friends and no one said a wrong word about the breakfast, the staff is very friendly and helpful, I called the reception for extra pillows and this was arranged within 10 minutes. The swimming pool and wellness area is great, the pool has the ideal temperature for me. I chose this hotel partly for its location, so quite short (2km) from the national park and about 1.5km from the center, I will definitely come back here.

Stayed in April 2024

Paid parking, although it’s only around $10

Friendly staff and affordable prices

Stayed in April 2024

It's been great. We were given a room over the river, it was very nice to sleep to its sounds. The room was big enough, very clean, bathroom accessories, slippers, bathrobes, mini bar, water. Special thanks for breakfast: it is rare to find such a varied breakfast, different kinds of fish, vegetables, meat for every taste, hot dishes, fruit, desserts - it was very tasty, we could not stop, but it was impossible to try everything because of the large number of positions =) The spa is not big but there is enough space for everyone, nice pool, hammam and dry sauna.

Stayed in April 2024

Do not forget to prepare for swimmingpool in your room. The swimming pool area is not very large and is missing standard equipment so it is hard to change there. Ex. There is no bench in the changing room, no sink, no hangers for towels. Also you can not wear hotel slippers there, the floor is wet and you are going to slip like on ice.

Great, great kitchen and bar. It is worth to drop by for for dinner or refreshments on every occassion. There is very nice water in the swimmingpool. Very polite and helpful staff.

Stayed in March 2024

We had to pay 10€ per night for parking in the hotel car park, the night before we left the pool guard scratched our parked car in the hotel car park and after all she said, she did not have to tell us that she scrathed our car, because we would never find out? Like what the hell? We paid for the carpark where are cameras included, thinking the car is safe and then she tells us this? So in the end we must be lucky she told us, she damaged our car? Staff of the hotel in paid car park? Outrageous. I spent an hour filling paperwork about the accident and next day she called me on hotel phone,that she wants to see me and to make a deal? We had to go to SPA to find out she wants to pay us cash and not claim through the insurance and after consultation with my mechanic, he said the repare would cost 150€, she tried to offer us a half for her mistake. In the end we left and happy to finally leave the hotel as this experience ruined the whole trip and stay in that hotel.

All nice and neat. Good breakfasts, tasty restaurant on site, liked the SPA warm water in swimming pool was top, steam sauna also available.

Stayed in March 2024

Other tenants were very loud at night slamming doors and running in halls around 2300 hours.

Nice location, great breakfast and comfortable spa

Stayed in March 2024

Everything was good

Stayed in March 2024

Beds for kids are not very comfortable (folding beds) only. Kids under 14 years old are not allowed to sauna or steam room even with parents. Kids under 14 years old are not allowed to spa area without parents. Private parking lot costs additionally 40zlots per day and it was not mentioned in booking.com

very good breakfast, good spa area

Stayed in February 2024

Breakfast could cater for more English people

Shower

Stayed in January 2024

nice hotel, good breafkfast, friendly staff, nice small SPA

Stayed in January 2024

A very good hotel with a nice wellness area

Stayed in December 2023

Excellent breakfast. Great location close to Krupówki and Kuźnice. Free access to sauna, jacuzzi, and pool

Stayed in November 2023