Lovely hotel with great staff and facilities

Stayed in June 2024

Clearness

Good facilities

Stayed in May 2024

Cleanness

Nice facilities

Stayed in May 2024

Wifi is not connected in the room. Weak Internet connection.

The hospitable staff, the waterpark facilities , pool presentation and breakfast.

Stayed in May 2024

The room we booked does not have a hot shower. Parking is quite far and complete outdoor parking (electric golf cart is used for transport), food prices are relatively high, no free floaters for kids and adult given it is a water park.

Pools and the beach area with a bar area, staff are accommodating especially inside the restaurants. Rooms are with a balcony and equipped with a bathtub.

Stayed in April 2024

Na

Clean Nice view Water park

Stayed in February 2024

Price of food and drinks is a bit expensive. The beach front is very rocky and we didn’t spend any time there at all.

The water park was great! It also had other activities, shows, restaurants and facilities that made it easy to just stay at the resort.

Stayed in February 2024

When elevator closed I got caught by the closing doors and it was a little painful and scary. The sensor should have quickly opened the door and not keep closing.

Staff - super friendly

Stayed in February 2024

Some outdoors lavatories need renovation. Check out queues can be long. Should develop in room tv bill for express checkout. Need More towels in room. No cutlery or plates for suites with microwave facilities . These comments are nit picking and meant to be constructive .

Facilities and range of restaurants. Nice huge Playroom . Water park, go kart, mini golf , fish feeding, fire dance show . Helpful staff. In room tv connections and program choice .

Stayed in December 2023

Both of my children got hand foot mouth disease from the resort. I believe there needs to be a better job of sanitizing and cleaning especially at Peroro park and the playground. Playground equipment was very dirty.

We are on a plant based diet with many allergy restrictions so options were very limited for us

Stayed in November 2023

the rooms are a bit dated. It could use a facelift

the pool and water activities for the kids were great.

Stayed in October 2023

i think there was a problem with the air conditioner, the room was very hot

everything

Stayed in October 2023

Overall sites

Stayed in September 2023

JPark and really very big and a lot of rooms, one of our room which is the kids room are not cleaned properly and experience electricial problem and asked the staff to transfer the kids to another room.

We like the pools and the slides and enjoyed our bfast. Room service also took so long.

Stayed in August 2023

none

rooms, restaurants, water park

Stayed in August 2023

for the amount you paid, it's not worth it.

Buffet breakfast & the playhouse was good ( this trip was meant for the kid anyway). At least he had fun.

Stayed in August 2023

Resort prices which can't be helped. Pororo land is separate and no discount for staying there. Also, pororo was disappointing, overpriced, some parts were not available.

Staff were perfect, dealt with every question and request perfectly. Polite beyond required. Resort was unimaginably clean. Food served in restaurants was very good.

Stayed in August 2023

The rooms. I took 3 rooms for my family, 2 suites and 1 deluxe room. The rooms don’t have enought towels, hand towels, soap and toiletries. They are very stingy on that part. The deluxe room they gave us had stains on the carpet floor and it wasn’t well cleaned. We asked for another room and we had to get mad before they transferred us to another room.

The waterpark was great. My family especially the kids had a great time in the water, the slides and the beach.

Stayed in July 2023

Room was really overpriced. They didn't provide any towels until I asked them for it. Instant coffee. And quite dirty main swimming pool. Way too many people. Not worth this price.

Stayed in June 2023

Maintenance problems, balcony screen doors that fell off the ledge when I tried to slide it open and I had to grab and reinstall the screen door myself. Luckily this screen door did not fall on my family members. There was a door metal plate (next to the bolt) that was improperly placed and whose sharp edge was protruding which nearly cut my wife's finger. The metal was being held by regular plastic tape! Evidently your staff did a bad job of placing the metal plate In room 806, the second entry key card did not work half of the time. I had to call front desk multiple times for help. This problem went on until we checked out. I didn't know how to operate your 2 TV remotes and I could not find the instructions for the remotes. I had to call help desk for help.

The staff, service and friendliness.

Stayed in June 2023

The CR of our room had an unpleasant smell, maybe due to plumbing issues or exhaust. Also, the room has no outside view as it was blocked (3rd floor).

waterpark is always a plus for kids

Stayed in June 2023

the bathroom was very inadequate. The tub/shower was two feet high and hard to get in and out of. the water was lukewarm at best with very little pret. the towels were old like sandpaper. the water didn’t drain well around the top of the tub and spilled on the floor making it slippery getting out. there were no scales or water hose by the toilet like many Philippines hotels. the breakfast buffet had so many people, including many kids, every day making it hard to get a table and many rude people not caring where everyone was walking around them. The great staff was the only thing that made breakfast bearable.

staff activities para sailing ocean views balcony food choices gym spa

Stayed in June 2023

Everything was very expensive. The drinks including soft drinks and juice weren't included with the price of the buffet. I wasn't told ahead of time that the drinks weren't included in the buffet.

The water park was fun. And the resort was beautiful. Many different restaurants to choose from.

Stayed in May 2023

a bit outdated and crowded

location, very helpful and friendly staff

Stayed in May 2023