Because many people come to this town for hiking, climbing up stairs should not be an issue, though some might want to have an elevator. The Ponchos restaurant (partnered with the hotel) has a 10% descuento for hotel guests, though the price point for the restaurant might be un poco caro. Note that because the train runs beside the hotel, it might be loud when the train passes. However, for me, hay no problema.

This hotel is very clean and well-maintained. Muchas turistas come specifically for going up Machu Picchu, and the hotel offers gratis left luggage cloak room services inside a closet. There is steady hot water in the shower and the internet is reliable. The manager arranged for a trusted English-speaking guide who met me at the hotel at 5:30 am. Desayuno is served from 5 am to 8 am, so I was able to eat breakfast before going up Machu Picchu.

Stayed in June 2024

BE AWARE! When u pay at the reception they will ask you for a 10% "service fee", when we asked what for... they said:"u don't have to pay it!" Wtf? At the end we found out that they are trying to charge you extra, because booking.com charges them a lot. Keep insisting on the final price that bookimg showes you and u are fine. Bathroom smelled a little bit of canalization sometimes.

Very comfy beds, hot shower with very good stream, clean and warm room, cute little balcony. We booked a room with twin beds and pulled them together to have more space. You get 10% discount in the restaurant (vegan + vegetarian options), price normal like everywhere else in town; very good breakfast. Great location - very close to bus station and arrivimg train station! Room looks like in the pictures. You can also borrow a hair dryer! Staff was really friendly, except the receptionist asking for more money!

Stayed in June 2024

Great restaurant underneath and a very helpful staff. They let us leave our backpack while visiting Machu Picchu and relax in the lobby after checking out.

Stayed in June 2024

Basically everything. Close to the railway, the room is spacious, good pressure for the shower, amazing restaurant downstairs. Totally recommend it for one might stay if you are going to Machu Picchu the morning after.

Stayed in May 2024

Indeed the sound proof could be better, but we had lucky and no train passed while our sleep

Very well located! Also, they were really nice serving our breakfast 30minutes earlier so we could ate before going to Machu Picchu

Stayed in June 2024

-

The excellent service!

Stayed in June 2024

not enough space for chilling after treks without sitting in the restaurant

Great location and place all super clear instructions

Stayed in May 2024

The train rails are super close and you hear every train coming in or out.

The location is great, one minute away from the bus stop. Restaurant in the hotel, and 10% discount when you stay in. Friendly staff.

Stayed in May 2024

It was loud at night. Thin walls? You can hear the city, etc. Just have some ear plugs available for a quiet night.

Amazing staff. Allowed us to store luggage for the day. The restaurant was a highlight! Very good food! Free breakfast started at 5:30am!

Stayed in May 2024

Common area such as stairs and corridors would need to be better maintained and cleaned. Our toilet small window was facing the corridor and partially broken, which would be good to fix.

Conveniently located, unfortunately we could not have breakfast in the property due to our early booking in Machu Picchu, but it looked good.

Stayed in May 2024

clean, location and the restaurant

Stayed in May 2024

All was good

Really nice room close to everything

Stayed in May 2024

The train is loud, yes, but runs infrequently after 9 pm or so. The other guests/restaurant patrons were much louder and kept us up for a while.

The location is very convenient; about a 5-7 minute walk from the train station and not even 2 minutes from the bus stop. The room was very tidy and spacious. The restaurant downstairs (Poncho's) was incredible, really delicious food and good service. The only person we dealt with at the hotel was very friendly (even greeting us at the train station and walking over to the hotel with us, which we didn't request), but didn't appear to speak English. Was fine in our case as we speak enough Spanish.

Stayed in May 2024

Location was good , is a small town , everything is nearby.

Stayed in May 2024

there was a constant noise coming from inside of the building, maybe central air conditioning, otherwise we were very happy there.

good location, very nice restaurant, comfy bed, friendly staff.

Stayed in April 2024

The breakfast was just okay; a wider variety of options would have been appreciated. Additionally, my stay coincided with a town celebration, which meant that it was quite noisy from the street. Although this wasn’t directly the hotel’s fault, it did affect the overall tranquility of my stay.

I had a pleasant stay at this hotel thanks to its fantastic location and wonderful staff. It's conveniently located near the bus station, and the service extended to picking me up from the train station, which was a lovely touch. The room boasted a great king bed and was meticulously clean, making for a very comfortable stay.

Stayed in May 2024

The room did smell a little due to humidity, my room was in the middle, less ventilation.

Location, restaurant downstairs, comfortable beds, strong shower pressure.

Stayed in April 2024

At night when the train comes your room literally shakes and the noise will make it impossible to not wake up, I don't know if that day we were particularly unlucky but they kept coming all night including at 2 am... it was impossible to get a good night sleep

A nice hotel room, in the best location in Aguas Calientes, only 5 mins from the bus stop to Machu Picchu. The staff in Both the restaurant and hotel is absolutely great! also, a note for the restaurant that prepares excellent food!

Stayed in April 2024

A lot of noise from the passing trains below the building but it’s fine for one night stay

Nice place to spend the night before going to Machu Picchu. The staff was amazing, they helped us a lot. There is also a 10% discount on the restaurant orders on the first floor

Stayed in April 2024

The double bed is small, about 1.40m or less. The breakfast was very basic - just bread, jam, butter, eggs, juice and coffee or tea. There were no hot water in the shower, we had to wait more than 40 minutes for it to be resolved.

Central location, cosy room, staff was very helpful. We enjoyed the restaurant on the ground floor, with 10% discount for hotel guests.

Stayed in April 2024

Great location, good complimentary breakfast in the morning, and comfy bed. At first the wifi didn't reach out room on the 5th floor but the owner/manager was quick to come up and fix it and it worked perfectly after that! Thank you!

Stayed in April 2024

The staff was the sweetest ever! They picked us up at the station, offered us a Pisco Sour. The breakfast was very nice, the rooms were okay

Stayed in March 2024

A comfortable stop right in the centre of Aguas Calientes. The restaurant below was also amazing!

Stayed in April 2024

noise insulation not good enough

good location, fair price, clean, good breakfast

Stayed in April 2024