213 Lake Terrace , 3010 Taupo, New Zealand
#29 of 58 hotels in Taupo
Guests' ChoiceBased on 1014 hotel reviews
8.3Cleanliness
8.9
Comfort
8.9
Location
9.1
Facilities
8.4
Staff
9.0
Value for money
8.2
Free Wifi
9.0
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End of dialog contentReviewed: January 6, 2024
Helen
New ZealandThe couch was very uncomfortable. Possibly because it was a bed couch. Also the bathroom/toilet was very small.
The size of the room was great and the bed was very comfortable.
Stayed in January 2024
Reviewed: January 5, 2024
Richard
New ZealandBig rooms Spa pool Right on the lake
Stayed in January 2024
Reviewed: January 1, 2024
Leia
New ZealandNice place with extras, delicious Cafe, No Tv in the bedroom nor could you see the one in Lounge area. Lovely views (spa views were average) but nice enough spa.
Stayed in December 2023
Reviewed: December 31, 2023
Sophie
United KingdomLoved the facilities! Very friendly staff
Stayed in December 2023
Reviewed: December 24, 2023
Helen
JapanIt was a little strange to have kitchen amenities but no sink to rinse dishes and no table to eat at. The shower was also blocked so ended up standing in a puddle.
Great location, lovely boutiquey feel, spacious room and comfy beds. Our room was roadside but the soundproofing was excellent and we didn't notice any noise. Didn't try the cafe but the menu looked nice.
Stayed in December 2023
Reviewed: December 19, 2023
Lisa
United KingdomRoom was small, so bit of a struggle with luggage.
Clean, comfortable and well stocked with tea/coffee/ milk on arrival. Microwave, toaster, kettle provided.
Stayed in December 2023
Reviewed: December 9, 2023
Steff
New ZealandThe out dated and very old shower and very low water pressure.
Comfy and clean..sadly the water pressure in the shower was very low and the shower box was very old and stained.The rest of our room was lovely with very comfortable beds. Friendly staff and great location.
Stayed in December 2023
Reviewed: December 8, 2023
Judith
New ZealandPeople being able to park outside our room and spa
The proximity to everything The spa.
Stayed in November 2023
Reviewed: December 7, 2023
Patricia
New ZealandThe room was very small and a bit crowded. Not too happy to have to wash cups etc in the bathroom not exactly hygienic. The water pressure in the shower was excellent and there was plenty of hot water.
Bed was comfortable if a little small. Fabulous views out over the lake and the added bonus was having a small and private balcony.
Stayed in December 2023
Reviewed: November 28, 2023
Nation
New ZealandPlease put in a lift to get up all the stairs. Uncomfortable sofa in room
Stayed in November 2023
Reviewed: November 28, 2023
Peter
New ZealandPoor natural room ventilation, only one small window in the bathroom could be opened, none in the living/bedroom.
Stayed in November 2023
Reviewed: November 27, 2023
Ramona
New ZealandEverything! I room spa. Decent sized bed and room. Modern furnishings. Spotless. Friendly staff.
Stayed in November 2023
Reviewed: November 26, 2023
Mehul
New ZealandCould hear noise from adjoining rooms!
Good size room for business purpose Good location and good food at the cafe - part of hotel Surely recommend
Stayed in November 2023
Reviewed: November 20, 2023
Steve
New ZealandThe bed was very very uncomfortable. Simply need an underlay - didn’t like being able to feel the mattress through the sheet, not even a mattress protector- just a very cheap bed for a room costing over $300 a night.
Spa is nice
Stayed in October 2023
Reviewed: November 19, 2023
Sharon
New ZealandAll good.
So clean and tidy. Fresh and modern. Great host and lovely to have the balcony with the studio unit.
Stayed in November 2023
Reviewed: November 12, 2023
Sue
New ZealandCouldn't see the Lake from the bed. Decor is getting a little tired. Jets in the spa not working. Cost was up there.
Big comfortable bed Nice hot spa Cafe nice and close Board walks along Lake great.
Stayed in November 2023
Reviewed: November 9, 2023
Julie
New ZealandBathroom lay out poor, cramped. Shower over bath dated, water pressure poor. Chairs & couch not comfortable. Glass & ledges in stairway up to first floor need dusting & cleaning.
Comfy bed.
Stayed in November 2023
Reviewed: November 8, 2023
Emma
AustraliaOver looked by the next building so needed to have one set of curtains closed for privacy. Also no lift so you need to carry luggage up stairs if on the first floor.
Booked last minute- excellent value- clean comfy with water views. Waterfront cafe was good too - lovely view.
Stayed in November 2023
Reviewed: November 6, 2023
Catherine
AustraliaNothing
Nice clean room. Good area for parking. Close to Taupo central
Stayed in November 2023
Reviewed: November 2, 2023
Dean
New ZealandThe facility was a bit dated.
Simple check in and plenty of car parks
Stayed in November 2023
Reviewed: November 1, 2023
Marna
New ZealandBed was really soft, not suitable if a person has back issues. Detachable showerhead would have been great!
Big room, very comfortable, quiet.
Stayed in November 2023
Reviewed: October 27, 2023
Vince
New ZealandBit far from town
Comfortable, clean
Stayed in October 2023
Reviewed: October 26, 2023
Hb
New ZealandPull out sofa in lounge was a bit uncomfortable for lounging in but not a major problem
Comfy bed, great view and the hot tub was a real bonus.
Stayed in October 2023
Reviewed: October 17, 2023
Jianlin
New ZealandThe main private SPA does not allow you to see the lake view from the SPA pool, and the massage function of the SPA pool is out of order. The hotel has a long history. Although it was renovated in 2014, the traces of time can still be seen. There are flaws in the hygiene and cleanliness. The WIFI password book that the staff specifically informed was dirty and had oil stains and hair left on it.
The service attitude of the hotel is very friendly. The front desk staff paid attention to the needs of the remarks. The room facilities are relatively complete.Plenty of parking spaces are available, and it's close to the lake and business district.
Stayed in September 2023
Reviewed: October 13, 2023
George
New ZealandNo wardrobe and tv on the side wall.shoild of been where the mirror was.
Comfort of bed
Stayed in September 2023
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