390 Fenton Street, 3010 Rotorua, New Zealand
#50 of 81 hotels in Rotorua
Guests' ChoiceBased on 742 hotel reviews
7.6Cleanliness
7.9
Comfort
8.0
Location
8.5
Facilities
7.7
Staff
8.5
Value for money
7.6
Free WiFi
8.3
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End of dialog contentReviewed: 23 June 2024
Peter
New ZealandNothing at all even if it is old it has character & charm
That it was comfortable for a family and had everything on hand didn't have to leave the hotel The private spas was a plus for me The heated outside pool was a hit for my girls and the restaurant and bar winning Plus the staff is super lovely
Stayed in June 2024
Reviewed: 21 June 2024
Grace
New ZealandWarm & clean
Stayed in June 2024
Reviewed: 5 June 2024
Dania
New ZealandA little bit dated
Affordable and good facility options
Stayed in June 2024
Reviewed: 3 June 2024
Ruveni
New Zealandoverall service, good staff
Stayed in June 2024
Reviewed: 3 June 2024
Paihia
New ZealandThe stairway to the laundry was narrow and steep & a bit creepy
Family atmosphere, didn't feel cold or uninviting. Spacious rooms, great buffet breakfast.
Stayed in June 2024
Reviewed: 9 May 2024
Julie
New ZealandGrotto not open and parking lot locked earlier than stated.
Accommodating. Moved my group to more appropriate accommodation free of charge
Stayed in May 2024
Reviewed: 26 April 2024
Larisa
New ZealandFriendly staff, great facilities
Stayed in April 2024
Reviewed: 2 April 2024
Jenny
United KingdomHelp with luggage would have been useful.
The rooms were clean and comfortable. Parking was easy.
Stayed in February 2024
Reviewed: 1 April 2024
Solomon
New ZealandThe facilities are old and the room is not clean..
Breakfast.
Stayed in April 2024
Reviewed: 18 March 2024
Hemi
New ZealandNA
Nice, comfy, clean, room.
Stayed in February 2024
Reviewed: 28 January 2024
Andy
United KingdomStaff are great. Happy to help and courteous.
Stayed in January 2024
Reviewed: 27 January 2024
Sunil
New ZealandParking facilities
Property felt very boring and dark walk ways no vibe
Stayed in December 2023
Reviewed: 22 January 2024
Arina
New ZealandThe hotel is fairly shabby, the other hotels in this chain look a bit better (the Dunedin one as an example). Coffee at breakfast was terrifically bad, such a shame for an NZ hotel!
An old big hotel with a nice swimming pool. A room for two people had two king beds. A buffet breakfast was not too bad, except for coffee. There is a big guest parking.
Stayed in December 2023
Reviewed: 20 January 2024
Aoife
United KingdomBelow
Reception staff were hidden behind massive pc's so we never interacted with them. Reception area is lovely though, room fine. Staff seemed fine, but focused on the bus tour tourists rather than the ad hoc tourists. Would recommend the Reception staff lowering their screens and talking or welcoming people, we had very little/if any interaction with anyone. Normally I never comment but this was noticeable, having spent several weeks in Nz and a variety of accommodation.
Stayed in January 2024
Reviewed: 16 January 2024
Kelly
AustraliaRoom was outdated
Room was good but a bit dated. Facilities were good.
Stayed in January 2024
Reviewed: 15 January 2024
John
New ZealandBathroom a bit outdated with uncomfortable old style shower over bath.
Outdoor pool, great breakfast, comfortable beds. Was a bit skeptical after reading mixed reviews, but we had no complaints about our stay. Deluxe suites are the refurbished ones with air conditioning, and I would highly recommend booking those. Otherwise, the hotel is generally a bit outdated.
Stayed in January 2024
Reviewed: 14 January 2024
Coral
New ZealandBed, food, pool
Stayed in January 2024
Reviewed: 11 January 2024
Alisha
New ZealandLack of air conditioning in rooms, very dated
Pool and breakfast included
Stayed in January 2024
Reviewed: 6 January 2024
Kayla
New ZealandI ask to checkout late at 10:30 and I got a knock on the door at 10am for checkout. Room 108. I thought they would replenish the sheets with new sheets instead they were reused again.
The pool and jacuzzi. Breakfast was okay. The Mr yokitori restaurant was delish.
Stayed in January 2024
Reviewed: 6 January 2024
Paulo
New ZealandNot much. Everything is fair. The hotel is old style, thus if you’re looking for something new it’s not much your place
Swimming pool is really good temperature and the hot tub outside is really hot. Kids liked. Room size, restaurant and breakfast are positive. There is a laundry that’s super helpful for families. Car park free.
Stayed in January 2024
Reviewed: 5 January 2024
Zion
New ZealandBreakfast was nice .. Friendly staff comfortable beds
Stayed in January 2024
Reviewed: 4 January 2024
Karolina
New ZealandStaff was friendly but not really informative, we discovered pool and spa pools by ourselves, wandering around.
Simple breakfast, enough variety for 2 nights stay. Beds were comfortable.
Stayed in January 2024
Reviewed: 28 December 2023
Kumar
New ZealandA couple of housekeepers looked stressed as didn’t reply to my good morning 😊
Nice clean facility and the A/C on the room. Just perfect for a good night sleep
Stayed in December 2023
Reviewed: 14 November 2023
Marshall
New ZealandThe grotto was not so inviting some of the spas weren't working and it wasn't hot. The sauna didn't seem to be working either.
Outdoor pool and spa was awesome. My husband and daughters loved the cold/warm pool I loved the spa lovely and hot on a cold afternoon and early morning swim. Our family loved the breakfast that was included with the room
Stayed in October 2023
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