Oude Groenmarkt 20, 2011 HL Haarlem, Netherlands
#21 of 26 hotels in Haarlem
Guests' ChoiceBased on 1143 hotel reviews
7.7Cleanliness
7.9
Comfort
7.9
Location
9.4
Facilities
7.6
Staff
8.7
Value for money
7.5
Free WiFi
7.8
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End of dialog contentReviewed: 13 November 2024
Debbie
NetherlandsAlles was prima in orde
Schoon, keurig, modern
Stayed in November 2024
Reviewed: 5 November 2024
Annalogu
NetherlandsWe can hear people taking a shower in other rooms, the noise isolation is not great. The curtains on the window could be improved, there's quite some light in the morning. The shower doesn't have panels all around, so the bathroom floor is all completely wet after one shower. The mirrors in the bathroom are put for very tall people (I am 1.65m tall), it was not convenient. I didn't take the breakfast because 20 euros for a breakfast is just too expensive. Overall, it feels too pricey for the service.
The hotel is located right in the city center, the location is perfect! The room is a pretty standard hotel room with carperted floor and a renovated bathroom. I really appreciated the luggage storage service. The mattress is good and comfortable.
Stayed in November 2024
Reviewed: 1 November 2024
Van
CanadaCarpets were dated and dirty
Great location, great service and nice spacious rooms.
Stayed in November 2024
Reviewed: 29 October 2024
Marianne
United KingdomUnfortunately the fridge in the room didn't work but the beds were very comfortable.
Great location, lovely feel to the hotel and friendly staff.
Stayed in October 2024
Reviewed: 25 October 2024
Vivian
United StatesUncomfortable pillows
Good location.
Stayed in September 2024
Reviewed: 22 October 2024
Martin
United StatesOn both occasions we did not get the superior (comfort plus) rooms as advertised on Booking. In fact on the second stay we requested a change of rooms. Both were drab and austere with a musty smell. Throughout much of the hotel the carpets are stained and worn. Our room key card became deactivated on most afternoons requiring a return to reception.
Over a 3 week period we stayed 6 nights on two occasions. Great location in the lovey Haarlem where everything is in easy walking distance within the central zone. Breakfast was good in the nice modern restaurant area. Some, but not all of the reception staff were friendly and helpful.
Stayed in October 2024
Reviewed: 20 October 2024
Kenneth
United StatesThe team leader was competent and efficient. He facilitated a room change for us in a professional and friendly manner. This hard working manager receives our praise and we will be coming back.
Stayed in October 2024
Reviewed: 19 October 2024
Lisette
SwitzerlandQuite noisy rooms, bathrooms very basic.
Location is great. Lovely staff. Comfortable beds.
Stayed in October 2024
Reviewed: 18 October 2024
Ross
United KingdomAll good.
Stayed in October 2024
Reviewed: 18 October 2024
Gerard
United StatesCoffee maker and scale did not work in the room. Small things.
Location, location, location
Stayed in October 2024
Reviewed: 14 October 2024
Ali
United StatesCleaning is an area for improvement
Location & staff
Stayed in October 2024
Reviewed: 10 October 2024
Pauline
CanadaRoom could be more updated like the downstairs bar Towels very rough
Location was fantastic, also staff were very helpful Toilets downstairs were excellent Bar very comfortable
Stayed in October 2024
Reviewed: 7 October 2024
Robert
NetherlandsThe price was a bit much for one night.
The location was brilliant
Stayed in October 2024
Reviewed: 6 October 2024
Teresa
United StatesRoom 100 the bathroom flooded while taking a shower the floor does not have an inclination to allow the water to drain besides the drain itself being plugged. I had to shorten my bath due to the flood and the tile floor posing a slip fall for me. I brought it to the attention of Arab woman going around cleaning the rooms but she brushed me off making an angry face saying she was not in charge of cleaning room 100 so I did not take another shower due to the flooding bathroom. I also informed the receptionist at the front desk she told me me she was going to send a housekeeper. I told her I myself had to be the housekeeper throwing 3 towels on the floor to soak up the flooding mess and I had to ring the towels soaked with water into the toilet. I told her Im 72 years old and I could have fallen and hit my head and died. No one came to pick up the soaked towels from the floor and no ew towels were replaced. I was not able to use room 100 for the money I paid. You gave me a room that was not in humane working condition. I m just thankful I did not fall. You need to make your help responsible for checking the rooms that the is in good safe working condition, the Arab woman who was going around in that hallway whom I approach on sept 22 at about 1 pm had a bad attitude.
Location breakfast and restaurant located in the hotel.
Stayed in September 2024
Reviewed: 2 October 2024
Nick
United KingdomThe rooms are dated. The carpet was noticeably stained and the facilities are very basic. While the bathroom was big, the design of it was quite peculiar and non-functional.
The hotel is decent, but not worth the high price tag. Location is very good.
Stayed in October 2024
Reviewed: 28 September 2024
Ross
United KingdomVery noisy due to bar below.
Stayed in September 2024
Reviewed: 21 September 2024
Janene
AustraliaNothing
Location, value & fabulous staff. Onsite restaurant
Stayed in September 2024
Reviewed: 20 September 2024
Monideepa
NetherlandsLovely location and staff. Nice, big room for 3 people (although in the wing that doesn't have an elevator)
Stayed in September 2024
Reviewed: 19 September 2024
Balaji
IndiaLocation is very good and breakfast too.
Stayed in September 2024
Reviewed: 16 September 2024
Volker
Germanyreasonable priced hotel direct in the city center, nice restaurant.
Stayed in September 2024
Reviewed: 15 September 2024
Susan
CanadaNothing
Location, location, location. Clean, comfortable bed. Lovely and helpful staff. I have stayed here four times, they are continually improving. I have never stayed in a hotel that checked in with me before, during and after to see if they could improve my experience. And, they responded to my comments.
Stayed in September 2024
Reviewed: 14 September 2024
Holden
IrelandRoom was very basic. No simple luxuries. Didn't even offer a bottle of water - a very basic thing in any hotel these days - and no toiletries. Heating wasn't turned on and it was a little chilly.
Great location. Nice helpful staff, easy check in and check out. A basic comfortable stay.
Stayed in September 2024
Reviewed: 11 September 2024
Rosa
BrazilI think they should put a glass or a curtain in a shower ! Every time we bath, there’s water all over the bathroom floor!!! Need to repense the pillows: to high and not comfy !!
Near by lots of restaurants and cafes !! Very easy to find ! Friendly staff ! Room in a good size (comparing others hôtels in Europe) coffee maker and tea bags was a plus ! Comfortable bedding!
Stayed in September 2024
Reviewed: 10 September 2024
Magda
PolandAt the beginning, we received the room that was different than we booked, but it was changed. One of the beds was quite old and not so comfortable.
Nice hotel in a hearth of Haarlem. Beautiful hall and comfortable rooms. Great location, in the main square with nice atmosphere of bars' gardens. Good place for trips to Amsterdam, Zaandvort, Hague.
Stayed in July 2024
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