rooms need some sound proofig and renvation

the great view over oaxaca

Stayed in March 2022

Our room was way down and some of the stairs were dangerous

Stayed in March 2022

Front desk could be better trained and more service oriented. They intentionally made our room key not work to get us to come to the front desk…it was odd. The restaurant breakfast needs to improve the quality and range of selection of food as Oaxaca has great food but not at the hotel restaurant

I liked the views of the city, comfortable clean beds, lounge with great views and wonderful pools. The walk into the centro was only 12 minutes.

Stayed in March 2022

Not the best location…it’s a bit of a walk to get anywhere. Breakfast was disappointing

The bed was super comfortable, the room was quiet and clean. Air conditioning was excellent. Loved the Villa Sol beach club!

Stayed in March 2022

The front desk team is a hit or miss. Some great employees, but some who definitely change the experience not for the best. The cocktail level is very low at the bar, especially considering how high and amazing the cocktail scene is in Oaxaca.

We loved the view from the room. We had a choice between quiet & garden view and loud & city view, and not one second we regretted taking the city view. It’s a city, so noise has to be expected. The room was very clean, spacious and comfy. Most of the personal were friendly and attentive. Special mention to the cleaning team and the portier team, they were all tremendous.

Stayed in February 2022

i had to change rooms becuase of the smell of mildew and the sliding glass door was not working. the second room had a foul smell in the bathroom and the air conditioner was old and barely kept the room cool. It appears the minimum is done to keep the rooms in the main part of the hotel functional, and they have not been renovated ever it looks like - carpets very very old. I think there are newer rooms in another part of the hotel so you may want to ask.

views, pool was clean and fresh, grounds were well kept, staff was helpful and friendly

Stayed in March 2022

No complaints.

Access to the units was easy, close to the city, but nestled on the hillside and very quiet property. The food and bar offerings are delicious.

Stayed in February 2022

if you looking to be in the heart of things then it is not for you.

love the view and peacefulness!

Stayed in February 2022

The hotel is definitely past it's best. We could never get the TV to work (not that we watch it a lot) but sometimes it's fun to flick around. Got the maintenance man up a couple of times, & he'd get it going, but the next time we'd turn it on, it wouldn't work. Gave up in the end. The air conditioner was pretty old and made a bit of a noise, so we didn't use it. The hotel is about a 15 min walk uphill from the town & you have to negotiate crossing a very busy road - Mexicans don't observe zebra crossing rules, so you have to be quick.

We booked this hotel specifically for the size of the pool, which was great. Ironically, we didn't get to use it as much as we wanted due to weather and busy days. We had a lovely view from our room, though we didn't have a balcony. We stayed 4 nights, and found enough to do. Take advantage of the free walking tour of the town, a well as visiting the botanic gardens - though at the moment, it is only open at specific times for tours. Visit the markets and the various art galleries in town too.

Stayed in February 2022

I don't have any complaints or anything that I would change about my stay at this property.

The staff were all very polite and helpful. The views from my room were lovely. I had a couple of drinks at the bar, and enjoyed watching the sunset. The king size bed was very comfortable.

Stayed in January 2022

Bed sizes were small for a Superior room. We were 4 adults and so booked the biggest, but wish beds were bigger for a more comfortable sleep. Was hard to find working plug points for charging phones and laptops.

Great view, good staff, good restaurant location, tennis courts.

Stayed in December 2021

beds are uncomfortable

Mountain View was gorgeous and nice pool

Stayed in January 2022

nothing to complain

friendly staff, fit fit purpose accomodation, facilities well maintained, nice view

Stayed in January 2022

The breakfast was poor for that price

The room was super big and clean

Stayed in December 2021

Shuttle service to/from town, be advised it doesn't run every day. The location where shuttle car stop is the busiest and they don't stop and wait, so you don't know if they have gone or haven't arrived yet! It really stressed me as I was traveling with a baby. I always ended up taking a taxi back after waiting for the service. I spent 10 days and only managed to use this service a couple of times.

Amazing views from the room. Spacious rooms and comfortable bed. Complimentary coffee / coffee machine and water in the room. Friendly staff. I will miss them!

Stayed in November 2021

This hotel was obviously a big deal in it's hay day. Now everything is a little bit dated, a little bit worn but everything was in working order and very clean. The king sized bed had 3 pillows, moderate softness, same with the mattress and there was an extra blanket and pillow in the closet. The room had large window that unfortunately overlooked the parking lot, but with the window and drapes closed it was extremely quiet and no waking up with the sun. The tub is ginormous! Long and deep with plenty of hot water available. The bathroom is not as quiet as the window was directly over the entrance but it didn't bother us and seems like it would be exclusive to this room. The grounds are beautiful and spacious, hardly felt like we were in the City. We did not get to the pool, but it looks lovely. Lots of parking, even for our large van. The room service menu was very limited, but it's easy to have food delivered. The price was fantastic for the hotel and we'll definitely be back.

Stayed in December 2021

I would have wished they had tea as an addition to the free in-room beverage station.

They had a pretty big pool, which was a fun addition and the view from my room was priceless. I liked that they could easily arrange a taxi when needed and the food here was great.

Stayed in November 2021

The staff were not very knowledgeable--didn't know where the closest bank/ATM was for example, and told us they couldn't arrange airport pickup for one of our group members (both seem like basic things a hotel would know/provide), and I would not leave valuables in the room (you also have to ask for a key for the safe). The rooms are kind of shabby, and have seen better days. To get into the main downtown, you have to cross some pretty crazy intersections

The grounds are lovely, the pool was fantastic, and the restaurant and bar were both pleasant, with nice offerings (they have an excellent caesar salad!)

Stayed in November 2021

A bit of a update or facelift

The view from our superior room was exceptional seeing Oaxaca City as well as the beautiful mountain scape. The grounds were a lush tropical paradise with a beautiful large pool to sit by and dip into. The staff was very friendly and accommodating and a real plus there was always a English speaking staff member at hand. Having a new chef I guess was an improvement from what I gather. We had ea excellent veg. soup, Caesar salad, and the best guacamole around. Music and the view from the bar made it even more fun :)

Stayed in November 2021

An elevator or room at ground level

Food was very good

Stayed in November 2021

The transportation accommodations were meager.

Food was ok, but not great. The view from our room was spectacular !

Stayed in November 2021

First, the restaurant was pretty disappointing - we had great food in the city, so it was a bummer not to have that at the hotel restaurant. Second, the location is not as close to the center as we expected. It is quite a walk to get into town and the hotel is on top of a steep hill.

Beautiful view from our room.

Stayed in October 2021

The rooms with a city view are quite a bit larger and do have a nice view. Unfortunately the road noise is excessive and with the windows open, nearly unbearable.

Reception was very friendly and showed us a number of different rooms. The location is on a hill overlooking the city. The grounds are quite large and there is a nice pool although I found it a bit cold. We chose a standard room that faced the gardens and hillside behind the hotel. This was very quiet and a nice escape from the city. The walk to the city is about twenty minutes. Personally we preferred this over staying with the city.

Stayed in September 2021

Bathroom need an upgrade

Location

Stayed in September 2021

Tub was clogged but otherwise a nice place.

Staff was friendly and attentive. Grounds were gorgeous and beautiful views. Great transportation service with shuttle pick up downtown.

Stayed in August 2021