The hotel didn’t provide any bottles of water, our room had a coffee maker, but nothing else, there was nothing to make coffee, no mugs. The room size was excellent but tiles in the bathroom are all chipped and need to be repaired, the caulking had come away so the taps weren’t secure. For the price being charged, the hotel needs some major renovations

The location of the hotel is perfect for walking around

Stayed in August 2024

Our second stay and all was great, nice location and friendly personnel.

Stayed in February 2024

Nice hotel, clean and very good location. Friendly and helpful personnel. Special thank to Giada for organizing our airport shuttle.

Stayed in February 2024

Shower,change shower head ,nee long mirror in rooms,a kettle or microwave would be nice in the rooms

Staff for sure was very helpful,Maria,Gaida,Mari and jeasus all were great.They also arranged a massage lady to come to our room ,which was great

Stayed in January 2024

King room setup was perfect for our 3 adults and 2 small children. Plenty of space to spread out and a little sitting area in the room too as well as nice sized balcony. Giada was also excellent at helping us find options for tours, transportation, and activities. She was very patient in answering all our questions and asking around for the best pricing.

Stayed in December 2023

Because of the proximity to busy streets, for us it was a bit too noisy. There was a bar with live music until late (one day 2am). The breakfast is exactly the same every day (choice from 5 egg options, fried beans, toast with jam and butter, juice and American coffee) so I don't recommend it if you are staying longer than 2-3 days. The best beaches (playa Punta Esmeralda, Playa 88) are not in proximity (20-30 minutes walk, which can be problematic when very hot), but we easily got taxis (for about 5-10 euros, funnily the price varies for the same distance, so you have to negotiate).

Location is excellent, close to Quinta avenida. The staff is very responsive, especially Guida, she was super helpful and attentive. The hotel is comfortable and very clean. The reception is open 24/7. It is especially great for those who want to explore Playa del Carmen and the surroundings (from the hotel they can help you with excursions and recommendations for many activities).

Stayed in December 2023

They provide a coffee maker in the room, but don’t provide cups or any other item to make a cup of coffee. The towels could be replaced as they look quite worn out.

Well located, clean, big and comfortable rooms. Nice staff. They provide beach towels

Stayed in November 2023

Would need some renovation since building is visibly old

Great location, easy to get around. Staff was very helpful and helped us organize our daily trips from hotel several months in advance. Big kudos goes to receptionist Giada who not only helped with booking all the daily trips, informing me about the prices in advance etc, but also made sure we are on schedule with each trip knowing what to do. All in all it was a great and relaxing stay.

Stayed in November 2023

Bed and pillows where a little to hard.

Location is everything. Absolutely in the heart of playa del Carmen. 5 min Walk to the beach. There are parking lots outside the hotel(although you have to pay). Also the price is very convenient. They provide towels for the beach. Good AC in the rooms.

Stayed in November 2023

Our air con didn’t work on the first night so we told the receptionist and the second night they moved us to another room and gave us a discount. I was very pleased, lovely staff, nice stay and close to everything needed. Would visit again.

Stayed in April 2023

Warm washing water came very slowly, we usually had to wait minutes till the water was warmed and we could have a wash. It was not an issue for us but for the 1,5 year old baby.

Breakfast was always the same but delicious and enough for us. Eggs (you can choose from 5 types), juice and coffee. The restaurant is right next to the pool, easily accessable. Air conditioning stopped working on the first day but such happens, we got a new room immediately. The hotel is located just one street away from the famous long walking street in PDC but already far enough not to hear the noise. The hotel does not have its own parking lot but we could always park the car just next to the hotel, on the road. It is 10 peso per hour, and you need to pay from 10am till 10pm. The pool is nice but in shadow during the whole day, therefore the water is very cold.

Stayed in March 2023

Beds are not confortable and the a/c does not cool very fast. The price was pretty high for the quality of the room and the hotel

Great location and atention from the hotel staff. Room has a great size

Stayed in April 2023

Weak water flow in the bath

Nice place good location very nice staff

Stayed in March 2023

On our last day there, they put some disgusting looking stained sheets on the bed. I brought it to the front desk's attention and she was horrified by the picture I showed her. She said she would tell the manager. The common areas like lobby sitting areas and the stairs were dirty. I did see a maid mopping the hallway, though. We didn't always get our toilet paper and soap replenished, and had to go to the front desk and ask for more.

The front desk staff was great. Very helpful. They gave us a coupon for a discount at the Vagabunda restaurant, which was great. Explained tours to us etc. The hotel has a great location a block away from 5th Avenue, and near some good restaurants. The pool and courtyard was nice, but small. Hotel had good hot water and AC, and a safe to put valuables in. Our room had balcony overlooking the courtyard, which was nice.

Stayed in March 2023

Shower took a while to warm up. Towels were not replaced as often as I’d have liked. Noisy at times.

The location was great. The staff were all friendly. Room was spacious. Balcony was nice.

Stayed in February 2023

The proximity to a restaurant that played the same music every day all day was the main drawback. The restaurant itself was excellent in terms of food and service.

The staff members - Giada, Margarita, Mirsa and many others went out of their way to make me welcome and comfortable. I will remember them fondly. The location of the hotel, close to Fifth Avenue but far enough away not to have the noise, and close to the beach makes it unique.

Stayed in January 2023

the drunk people fighting and trying to break into my room at 3 am

great location. quiet. I like the room layout and size

Stayed in February 2023

the bed wasn’t very comfortable, and the hot water made its appearance only once after it had been running for 15’

The receptionists were very sweet and helpful, the property was very well located, and overall clean. the Wi-Fi was reliable.

Stayed in January 2023

not great quality

very helpful staff. Good value.

Stayed in December 2022

N/A

Nice hotel close to the beach and 5th Avenue as well as other restaurants nearby. Also convenient for the 7/11 & Oxxo shops close by. The room was very comfortable and the pool was good. Reception staff were friendly and the room and public areas of the hotel were kept clean.

Stayed in November 2022

We paid extra for breakfast and wish we hadn't it was the smallest portions with very little choice. The pool is in the shade all day so its too cold to swim in.

Staff were helpful and friendly. Very central. Room was comfy and spacious

Stayed in November 2022

we had a problem with the water for 24 hours it wasn’t work, so they gave us a 1 night discount, which it was nice, but still to be without water it’s crazy! they fixed it after 24 hours. old a little bit, but value the money! all the rest was good.

good location, not noisy, the price is great, room are nice, Wi-Fi is good

Stayed in November 2022

No towel racks or cups provided in bathroom...I asked for a cup - no. Pillows were lumpy, wished I'd brought mine. We thought we escaped the noise but a LOUD band played across the street on Friday night into the wee hours. Glad I brought my earplugs. Other than that night it was fairly quiet... sadly, a diminishing aspect in PdC.

Good location, a block away from 5th Ave. Clean, quiet, with a nice shady pool. Pool towels provided. Sweet little cafe downstairs - great breakfast! Nice people at the desk. Small refri, big enough for a 6-pack & leftover food box. Good hot water. Shampoo and soap provided. Elevator is a nice perk if you are on the 3rd floor as we were.

Stayed in September 2022

The hotel is dated. The door opens with an actual key that goes inside a lock... no key cards here. The bed was on the hard side and not very comfortable. The drapes could use replacement and the televisions too.

I liked the location, and the staff was very personable and helpful! I was always greeted by whoever was at the reception desk. Giada, in particular, was extremely helpful and explained the check in process very thoroughly. The room was large and it had a balcony. The A/C was cold and worked without problem.

Stayed in July 2022