The hotel is nice, staff is great…, its just that puerto aventura dissapointed me because its locked, only tourist and rich people are there, not locals. I believe beach should be for all.

Stayed in September 2024

The back patio was not swept at all and the patio table had obviously not been cleaned in a very long time. See picture. There was garbage on the patio floor from the previous guests.The room itself and bathroom were clean however but it was a disappointment to see the patio area so dirty and rundown. This area could really be improved with little effort. The patio cushions were also in very bad shape, the screen door doesn't slide open properly and needs replacing and the fans in the restaurant area were filthy and full of dust. Same with the ceiling fan in the room.

The staff were very nice and it was very convenient to have the restaurant right in the hotel. The food is very good. We had breakfast both days we stayed. We had a nice room with two double beds facing the lagoon/canal. The hotel is about a 15 minute walk to the main marina but it's a very easy and pleasant walk. The sheets were very good quality and soft which we appreciated. The bed and pillows were comfortable so overall we were happy to stay here.

Stayed in March 2024

AC not on until after 7pm overnight , could get hot by end of day

Very different but welcoming decor Delicious smoothies / breakfast / waffles Room balcony private Beds comfortable Friendly staff

Stayed in March 2024

The rooms were not as they look in the website, but overall good value for money

The natural pool

Stayed in January 2024

stay at the hotel was excellent - we were after Christmas to New Year - great ... a magical place from the morning a swim in a small natural pool - obo the sea channel - a lot of fish, skates, and moray eels, in addition to thousands of fish. Morning swings in the water gave joy to the children - and peace, from the morning birds that sang - super missions - rooms modestly furnished but ok.

Stayed in January 2024

nothing

great location, like the natural pool, big rooms and private patio

Stayed in November 2023

The room was a bit worn down, and so was the outside pool area, but for this price I think it’s a great deal.

It’s such a calm area, great place to slowly arrive after a long flight. The breakfast restaurant is perfect!

Stayed in December 2023

Booking told me in a watsup I could arrive ( have a room at 11 am ) when u arrived the owner says the watsup was not from him and that I had to pay pesos 300 extra to have my room at 11 am or I had ti wait until 2 pm poor poor poor I waited until 130 pm the owner left and the girl gave me the room

I didn’t have breakfast

Stayed in August 2023

The images portray two nice swimming areas. We did not find them to be nice.

The restaurant was exceptional for breakfast. A couple of items out of sorts on arrival but immediately fixed when we asked. The restaurant is exceptional for breakfast/brunch. is a wide assortment of restaurants close by the Dolphinarium where we could watch the dolphins while we ate. In order to enjoy the beach, you must pay the daily fee for a beach club. The property felt super safe as it is in a large gated community with security 24/7.

Stayed in June 2023

There are no bikes for guests as I had read about. You can rent them in the center of town however by the dolphinarius. There really doesnt seem to be anybody in charge here. We only stayed two nights. Our room was not cleaned the next day, although perhaps that was because it was a Sunday. The restaurant stated playing music at 7am. The speaker was right outside our room. I complained to them later in the day and they said that per rule they dont start the music till 8am. We got out of bed at 8am, after already being woken by music earlier. The next day they didnt start the music till later in the morning however.

We loved the salt water pool and it was fun to watch all the boats go by in the evening. The room was cute, and had a mini fridge for my beer, and the breakfast really nice. The beach is much closer then we expected and very beautiful. Its definitely worth it. The hotel is on a side street so guests should think about renting bikes or a golf cart for their stay so they can explore the town. There is a really nice bike path near the entrance to PA on PA blvd that is well worth seeing.

Stayed in May 2023

Lack of drink facilities No sunbeds or seating area by the pool

Price Clean

Stayed in May 2023

only had two coat hangers.

was quiet, next to the estuary and waffle bar was good.

Stayed in January 2023

I didn’t like that they played loud music alllll day in the common areas and that I could hear it in my room super early. it was hard to get a quiet morning

I loved the location the homey vibes and the food

Stayed in December 2022

No airport shuttle, no spa & bar was closed. Also noisy early in early mornings & no privacy for people staying there as the waffle cafe customers just walk round the back to check out the pool & marina & the kids run wild.

Great Location, cheapest hotel in this surreal 'artificial Disney camp'. Staff are super friendly. Chambermaid kept the room immaculate. Cute mini pool out back. Reasonable priced menu. Room was cute,had good funky style.

Stayed in March 2022

Rooms are very clean, manager speaks English and addresses all of your concerns, very helpful.

Stayed in January 2022

The toilet seat was not firmly attached. The lock box did not work and workers could not get it working, In fact, it beeped for quite a while when I tried it and then when the person came to fix it. The fix was not successful but the place was pretty safe until about 4 pm when all the staff disappeared. Some of the nights I was the only guest in the place.

It is a lovely building with a pretty colonial style courtyard restaurant and six rooms. The rooms face onto a canal over a pool with a very pretty patio where one can read, eat, and have coffee. The room is equipped with a small frig and I had my own hot pot and tea. There are two double beds in the room so large enough for parents and children but too small for two couples. There were a couple of things that needed repair. The air conditioner worked well and was only needed at night for a few hours. The price was great and I would have stayed there for longer but it was going up for the holiday and the higher rate was definitely not the right value. The staff were very nice.

Stayed in December 2021

it would have been great if there was a coffee machine in the room

very nice staff, beautiful view, good beds

Stayed in November 2021

Internet is bad in the room but good in the courtyard

Stayed in October 2021

It was very noisy especially at night. There was also a lot of litter and trash by the pool area during my stay. Overall best for a short visit if you decide to visit.

It had very pretty view of the water.

Stayed in March 2024

The room was two small to host two beds

The boast sailed by the water location was nice

Stayed in February 2024

Not hot water Aricon on timer only 7pm to 7 am so god forbid one needs a mid afternoon nap no tele dated expensive for such a poor quality hotel

staff were helpful given the poor quality of the hotel

Stayed in February 2024

No hot water no day time ac to escape mid day if needed

Great location…cheap cheerful 😀 quiet great view from “the back porch”

Stayed in October 2023

On my Booking.com reservation, it was clearly indicated that the amount included taxes. When I arrived at the hotel, I was made to pay on the first day the amount provided for via the Booking reservation (corresponding to an 8-night stay). It was not until the next day that I realized that I had had a debit from my hotel account. I was told that it corresponded to the first night, because of my late arrival, for security they took a night. It had not been reported to me, and above all I had just paid the full amount the day before! The first night was therefore a priori paid for twice. The lady at the reception (the one who manages the coffee shop) was exemplary incompetence. She was confused between her explanations which did not hold water and the explanations of the managing agency which did not hold water any more. I was finally told that the amount indicated on Booking was excluding VAT, which was false (I have never had a problem with Booking on the sums indicated). Then I was told a story about the pesos / dollars conversion, which was also totally false. In short, nothing held together, and I am waiting for Booking.com to resolve the situation. But the worst was the last day when I discovered that my backpack which had not left the room during the whole stay was searched. I first realized that a pocket containing a bank card and a few euro banknotes in cash had disappeared. In the evening, while taking inventory of my bag, I realize that a compact camera had also disappeared. Admittedly, I should have put this pouch in the trunk in the bedroom, but this one did not work, and with the other payment concerns, it hadn't been my priority to take care of them. The camera couldn't have fit in the trunk anyway...

Nothing

Stayed in July 2023

staff was not helpful, I dropped my sunglasses while loading the car. there were some restaurant customers waiting for it to open for breakfast in the front of the building and some restaurant staff cleaning the ground. but no one admitted they found the glasses. I definitely dropped them there. also hotel is very dated and smelled like Glade cheap freshener. this was the only option In this price range in this area so we chose it but we wouldn’t stay here again!

view was great location is good

Stayed in June 2023