The only thing was the living room curtains were sheer. We wanted a privacy curtain like in the bedroom also to keep the sun out when we were sleeping

The staff was the absolutely best!!! Shout out to Gina (Georgina)! She was like n instant friend and loved my kids so much! The entire staff helped with taxi service, best eats, and activities. The bed was super comfy and the place was cute and clean. I could have lived there.

Stayed in April 2024

Only on one occasion we noticed our door unlocked after they cleaned our room buuuut they have cameras on every floor which made us feel safe and after we told front-desk about it they made sure it wouldn’t happen again. They truly seemed ashamed of something like that happening.

We were greeted by Aderi at the front desk, always smiling and willing to help. She gave us tips on where to go around town, including a discount for a beach club (10 min distance walking) and special bracelets for our tour to Xcaret for a free souvenir! The hotel in general was spotless and modern; cozy terrace to chill at the beds next to the pool or play games at the tables.

Stayed in April 2024

Fabulous 6th floor rooftop deck with little pool and lounge chairs. Great a/c. Lovely room and onsuite bathroom. Safe, quiet, walkable location 800 meters from the beach.

Stayed in April 2024

Breakfast

Rooftop swimming pool and yard

Stayed in April 2024

Breakfast- although it was sufficient for two- a bowl of cereal/milk, pre toasted bread, fruit, coffee and juice. We were surprised when told it wasn't available to our two children. We shared it with them (and bought our own food) but can't understand why the children can't have the same. Kitchen facilities are very basic if you want to cook but we managed.

Clean, modern and comfortable rooms, good location just 5 mins from 5th Avenue and the beach, great rooftop pool. Beds were made everyday and towels changed. Staff friendly. Supermarkets nearby.

Stayed in April 2024

All good !

This Hotelito is approx. 8 blocks to the beach. It is a quiet neighbourhood, approx. 5 blocks from the tourist 5th Avenue. We had previously reserved this hotel in the past and were quite satisfied, therefore decided to return this year. The property is very secure, with 24/7 staff at the reception and key pass front door. The rooms are large and well kept. The pool is on the smaller size but it is in a pleasant location, with umbrellas and lounging chairs on the 6th floor upper deck. The best attribute of the hotel is its staff. Gina, the manager, is efficient and her staff is very friendly, helpful and kind. Victor the caretaker. Adery and Manuel, at reception, Anna, our housekeeper were all very approachable and helpful. They are helpful and caring of quality service. We will hopefully be returning next year to enjoy Hotelito Del Mar and Playa del Carmen.

Stayed in March 2024

Nice hotel,with rofftop pool. Nice location.

Stayed in March 2024

Balcony and rooftop pool could be bigger. Wifi not so fast but ok.

Great value if you book early, super helpful staff, great room size, swimming pool available on the roof. Good not so busy location to walk in the city, beach, bus etc.

Stayed in March 2024

Not all rooms have a kitchen ...

Staff are very open to finding problem solving. & finding solutions.

Stayed in January 2024

Breakfast was included but it very basic.

Nice small apartment hotel with rooftop pool. Out of the town and away from the noise but still lots of restaurants and shops around and 5th Ave is also a few mins walk away. Excellent value!

Stayed in February 2024

No restaurant in close proximity to hotel location. Signage for the hotel is very discrete and somewhat difficult to locate first time. Continental breakfast is definitely a failure as advertised.

Security with the building is excellent and appreciated.

Stayed in January 2024

Rate was higher than informed in Booking.com when we made our reservation and all the taxes were not included in the price either.

Beautiful, modern apartment with fully equipped kitchen and nice balcony. Huge windows, comfy bed, peaceful surroundings. Lovely bathroom with walk-in shower. Quiet neighborhood but walking distance from beach and restaurants. Wonderful top floor patio with pool and views. Great street tacos next to AKI supermarket!

Stayed in February 2024

The bathroom has a leak

Clean and good location

Stayed in January 2024

A bit humid in the room

Staff very friendly and helpful

Stayed in December 2023

Everything was great. Try and book a room on the quiet side of the property. 1 side is very quiet and the other faces the main road.

Wonderful hotel! The team Victor, Anna, Maria and co were great. Daily house keeping, small breakfast, nice little rooftop. Friendly front desk. Couldnt ask for more

Stayed in December 2023

Windows not very sound proof and one didn’t lock. Rooftop pool area very small so didn’t end up using it. Lack of utensils in kitchen but as we ate out didn’t hinder us too much. Would have liked a kettle though.

Value for money, location not too far from beach and 5th Avenue. Large size apartment with Air con and safe included. Staff very friendly Safe area Everything all up together and clean

Stayed in December 2023

The breakfast could be better

The apartment was great, the kitchenette was a plus! The staff was really friendly and helpful

Stayed in December 2023

Everyone was really nice Room is confortable and clean wifi did support me for remote working It's quiet , close to the beach

Stayed in December 2023

Todo bien

It was fine! Clean, good Wi-Fi, apartment with kitchen, nice roof top terrace! The staff was very pleasant!! The position is good, 5’ walk from the first beach and 3’ from la quinta avenida… They also organised a shuttle to pick us up from the airport.

Stayed in November 2023

TV

The room, breakfast was very basic

Stayed in November 2023

Breakfast i don’t liked it’s not good for me!

It’s very clean and good in playa deal Carmen close 5 Av and beach ! Friendly staff and helpful ! I recommend !

Stayed in October 2023

Only a couple of very minor points - the kitchen could have done with a few more plates/utensils etc as there were only two plates and two bowls for four of us! A clothes airer or line would also be really helpful for drying out wet swim gear/towels. And there was only one main light in the bedrooms - a reading light or lower level lighting would have been nice.

Really friendly staff, big two bed apartment with a TV in each bedroom (with Netflix, Disney+, HBO Max), very comfortable beds, and the rooftop pool/terrace was beautiful - we had it to ourselves almost every time we went up. Each room has separate WiFi which was really fast for 90% of the time (we stayed for a week). There were three seperate aircon units which meant we could adjust the settings for each room. The location is away from the main strip of Playa del Carmen but only a 10minute walk to the beach and a 30min walk to the centre.

Stayed in October 2023

Perfect - I had an amazing staff at Hotelito Del Mar, location is very good, staff was very friendly and helpful As a solo female traveler I felt very safe

Stayed in September 2023

If you enjoy /are used to having toast with jam and cereal for breakfast, you're definitely fine - it just wasn't for us.

We loved that the hotel is located away from the hustle and bustle yet near enough for us avid walkers to walk to the beaches and all of Quinta avenue. It was also great that we could book our chairs at the beach front of Martina beach club through the hotel and were provided with towels as well. The staff was super helpful with finding us a doctor for my husbands minor injury and organising a taxi back to the ADO station for us. We had a late flight out of Cancun and they not only stored our luggage for us but also allowed us to enjoy the rooftop until we were picked up. A big "Thank you" to the staff for all your help and support!

Stayed in September 2023