Noise: Do not stay at ANY hotel on 5ta Avenida if you're a light sleeper. Facilities: there was an issue with the A/C shutting off at about 3 am, only to turn on a few hours later. Thankfully there was a very powerful ceiling fan right over the bed. Windows need to be cleaned. There's a separate area for the toilet but the door is almost clear glass . Breakfast: Do not prepay for breakfast. There's many places to pick from with comparable prices.

Location was perfect for us. A few steps from everything! The rooftop pool was warm and with great views day or night. Modern and clean room with comfy bed. Windows partially open. Nice, accommodating staff. Very happy with our stay and would definitely stay again when in Playa.

Stayed in September 2024

I paid for breakfast but we didn’t obtain it because start To 9:00 And staff didn’t offer any option Be clear with breakfast schedule And to have options for people who travel earlier

They didn’t offer breakfast before 9:00

Stayed in March 2024

The elevator buttons don’t work well. Like at all!

Great location and clean

Stayed in September 2023

shower unfortunately was very bad. we had hot water once in the whole stay and the flow is extremely weak. no safe in the room made it uncomfortable for us to get the room cleaned while we were out.

very good location and very clean. nice big comfy bed and big tv and plug sockets either side of the bed.

Stayed in December 2022

elevator not working, the tub wasn’t working either and it was remarkably dirty, it even smelled bad, I brought it up to their attention, but they didn’t do anything.

location and the room, except the tub

Stayed in June 2022

I’m not one to nit pick, however the elevator was out upon arrival so walking up three flights of stairs was ok for cardio😉 they did repair it the next evening. lastly the tile had a few major holes on the floor, the most important was there was no hot water after the first night of showering. like WTH? Also there was no safe in the room.

the property is centrally located, you’re next to all the bars and restaurants. the Balcony is nice to sit out and people watch. the bed was nice and firm the AC worked just fine. there is also a jetted tub in the bathroom. it’s also an adult only hotel! yes!

Stayed in April 2022

Noise levels at night are crazy. Breakfast at another location and severely limited. (We had to pay extra)

Great rooms, location on 5th and excellent rooftop pool. Lovely staff.

Stayed in April 2022

-unfortunately, we had a hard time communicating as the receptionist didn’t speak any English ( so if you speak Spanish well, you’ll be fine) -we had to ask for things like pool towels and breakfast vouchers which we had to get every morning instead of getting the appropriate amount at the beginning of our stay -their elevator doesn’t work so be ready to drag your suitcase up the stairs ( we stayed for 3 nights and there was no sign of anybody really fixing it) - they advertise “ a good breakfast” which is quite the overstatement, it’s just a simple continental breakfast with an extra charge for more coffee - the hotel is right next to a busy, loud bar, the music stops around midnight so it’s not that bad but be ready - we were quite disappointed as the hotel had a 4 star rating and we expected something better - it’s not horrible but in no way it is a 4 star

great location, very central the rooms are very clean we had the pool to ourselves and the view is awesome

Stayed in January 2022

Loved all of it

Everything! Especially the staff and the location

Stayed in March 2024

This review has been hidden because it doesn't meet our guidelines.

Liked everything

Location, staff. Amenities

Stayed in March 2024

No hot water and they never clean the room in a 4 night stay, at night there is a lot of noise because there is a bar next to the hotel.

It’s on the 5th avenue

Stayed in January 2024

Too noisy found cockroach in the room Breakfast not provided at the hotel

Size of room convenient location

Stayed in December 2023

very loud just next to a bar

price

Stayed in October 2023

Elevator not working, toilet would not flush

Stayed in April 2023

the pool was closed for renovations which were not mentioned during booking. breakfast was poor as had to leave hote and go to another restaurant with a voucher which only entitled me to toast and a coffee. no sun loungers and had to go to another hotel with a voucher again. this time I had to pay to use the lounger 500pesos.

rooms were good as spacious

Stayed in March 2023

there were bugs in the room but we gently removed them w a cup. bring ear plugs

the beds were comfortable and the shower had a steady stream of water. the spa bath was also awesome

Stayed in November 2022

The towels were really raggedy. Plus TV and Internet didn’t work in the room. Luckily we could get a weak signal from Reef 38

Room was nice size and bathtub was great.

Stayed in October 2022

n/a

modern

Stayed in August 2022

Rooms are old and humid. Did NOT have A/C for a couple of days. A piece of tile fell from the door frame. Very noisy hotel they have a bar down stairs and the music is very loud and it goes on till 2 am every day.

Location.

Stayed in June 2022

Nothing

Everything! Our stay was wonderful. Thank you very much, to all staff

Stayed in June 2022

No hot water, terrible sound proofing. it’s above a LOUD bar so bring your ear plugs. And breakfast is 2 bits of toast and a slice of fruit, terrible.

The bed was comfy, the room was clean. the rooftop pool cool.

Stayed in April 2022

This review has been hidden because it doesn't meet our guidelines.

It can get quite noisy, especially with a bar located directly in the hotel building and playing loud music until late hours. The windows are not soundproof so if you are a light sleeper like me, you won't be able to sleep at all. The elevator wasn't working during my stay which wasn't mentioned beforehand, could cause some trouble to some guests...

The hotel is located directly on the 5th avenue so it's perfectly in the middle of everything, a lot of restaurants and bars are around, as well as the beach is close.

Stayed in February 2022