The only thing was our room smelt extremely smoky

From the moment we stepped into the Galaxy, the staff were so friendly and welcoming. They went above and beyond to make our experience amazing. Totally spoilt my daughter who was celebrating her birthday. Huge thank you to Elle and her team! The pool deck was clean and fun, the staff amazing! Big shout out to Jayvee for his excellent service

Stayed in September 2024

Big room with a nice view, comfortable bed and pillows, big choice of restaurants and shops

Stayed in September 2024

great service , nice room, kind attention and hospitality and it's perfect location to shops and restaurants

They upgrade our room to suite probably I told them it's my wife birthday. suite room was fantastic, large enough for us three, decorated with birthday balloons when we entered room after lunch on arrival day. they also extended check out time until 5pm. their service was great. they kindly arranged limousine service to bus terminal for departure. we decided to choose Galaxy Macau hotel as the rating was very high 9.2 and price was very reasonable for Sunday Monday one night. we are very happy and want to come back.

Stayed in September 2024

The hotel side was superb but we had a bad experience at the casino. Our cards did not register any loyalty points even after playing for some time due to malfunction cards. Not sure I was wrong but the customer service who registered us told us for new member we will get a free hotel stay. It would be nice if there was a free hotel stay on our next trip but the overall experience is good

The room was good and comfortable. Most were good. The bell boy Richard at the luggage storage was kind enough to assist us to the shuttle bus area as we were travelling with children. The place is good and the facilities is good. It is a nice place

Stayed in September 2024

Nothing on this trip. Everything was wonderful! Keep up the great work.

Fabulous facilities, well designed and meticulously maintained. A really delightful experience for the whole family. The wave pool, swimming pools, lazy river, water slides and children's playground kept my family happy and well entertained. Shout-out to the staff at the Galaxy: we received attentive, courteous and efficient service throughout our stay. Thank you all for making our vacation a beautiful memory.

Stayed in April 2024

No performance. No musical theatre.

Big room, clean, friendly staff, free shuttle bus, good food.

Stayed in March 2024

nicr

nice

Stayed in March 2024

The smell of cigarettes wafted into the room from the ventilation.

I liked everything! The service and service were excellent!

Stayed in February 2024

NA

The facility is just amazing! So many restaurants and shops inside are unbelievable. Great and helpful staff and especially the housekeeping is superb.

Stayed in January 2024

Rooms extremely nice and staff very friendly.

Everything was over and above our expectations. Well organised and staff is the best of the best. Lovely rooms with ecceptional personal care and service.

Stayed in January 2024

Nothing. Everything was just great!

The customer service was exemplary, and they always went above and beyond. The facilities and the amenities were all awesome! This was the best hotel I've ever stayed in. I will certainly come back.

Stayed in January 2024

Nothing at all.

The location & everything. 👍

Stayed in December 2023

Nothing

The experience can be described in one word, exceptional. The staff across all touch points provided exceptional service and friendliness, whether it be check in, house keeping, concierge and so forth. Special shout out to Rocky Yang who showed me the shuttle bus location and carried my bags all the way.

Stayed in December 2023

Not much

The greeting, swift service, and true 5 star work! Great extra detail on the room amenities and special mention to the butler, Benjamin. What a superstar!

Stayed in December 2023

Facilities closed for maintenance, Level 2

Helpful staffs, clean & comfortable room

Stayed in December 2023

-

The hotel was very clean and brightly-lit, from the lobby till the hotel room itself. Service at the hotel was also exceptionally great! We enjoyed the room service for dining and the hotel’s staff were all very friendly and detailed. They made sure to check that we were doing fine during our stay everyday. In particular, we appreciate the friendliness and excellent service provided by two of the front desk staffs — Alex and Kary (if I did get their names right). They were very warm and friendly when we approached them for check-in upon arrival. They even went the extra mile to introduce to us the different places we could visit in Macau, as well as routes we could take to reach tourists attractions. It was also extra effort from them to provide us with an extra room card when they saw that there were 3 of us. Thank you Galaxy Macau! Looking forward to my next stay there!

Stayed in December 2023

Nothing

The staff, Elle, is very welcoming, friendly and caring. She arranged a delicious cake to celebrate our anniversary and asked about how we felt about the stay when we checked out. A nice room on higher floor with excellent view was arranged for us. The room is well-designed, very clean and tidy. There are plenty of free drinks and snacks provided in the room, which is a surprise to us.

Stayed in November 2023

Nothing

From the moment we arrived we were impressed, we were greeted by Peter who assited us to check in and some good advice on attractions. The room was great, comfortable, great amenities and very clean. The over service over our stay was excellent nothing was too difficult. Very impressed.

Stayed in November 2023

Waterworld good for kids

Stayed in November 2023

Frequency of shuttle bus to airport could be slightly improved, perhaps every 20 mins instead of 35-40 mins.

Good location, attentive and helpful staff, clean and comfortable room with free mini bar. The grand resort deck looks nice and well maintained. Wide selection of restaurants to cater for various budget. Also convenient to take public transport (MRT and buses) less than 5 mins walk

Stayed in November 2023

The bed was too firm for my liking, ideally there would be the option of requesting a softer bed topper on booking.

Staff were exceptionally helpful and friendly, they really went out of their way to assist us. The wave pool and jacuzzi area is fantastic. Good choice of food, restaurants and shops in the hotel complex.

Stayed in November 2023

Too crowded

Free upgrade n easy access to Taipa village

Stayed in November 2023

Hotel was very clean and staff superhelpful. We loved pool area especially wave pool. Very easy to get to shopping mall and restaurants.

Stayed in November 2023

Hotel should provide free shuttle bus to different hotels so that we don't need to walk or take taxi.

Very good customer service and nice room. Thanks for the birthday deco in the room and free cake for our birthday celebration. They even have choices to choose type of pillows that you like. And it's a kids friendly place. We spent so much time at the pool and also kids club which provides different type of activities. Special shoutout to all staff at kids club who did the good job, especially Umesh who shared so much info to us. Regrettably that we couldn't extend one more night due to no room left. We will definitely come back here again.

Stayed in October 2023