COTAI, Nascente da Avenida Marginal Flor de Lótus e a Sul da Estrada da Baía de Nossa Senhora da Esperança, Cotai, Macau, Macao
#8 of 68 hotels in Macau
Guests' ChoiceBased on 80 hotel reviews
9.1Cleanliness
9.6
Comfort
9.6
Location
8.6
Facilities
9.5
Staff
9.4
Value for money
9.1
Free WiFi
8.8
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End of dialog contentReviewed: 27 June 2024
Shannon
United KingdomNothing
Everything. They really went above and beyond for everything.
Stayed in June 2024
Reviewed: 25 June 2024
Gabriela
Hong KongVery new, clean, exelent food and staff
Stayed in May 2024
Reviewed: 23 June 2024
Bee
AustraliaTransfer services from airport. Connection at Galaxy was not always reliable --- we had to wait quite a while for a coach with space to fit us. All in it took almost two hours to get from airport to hotel to check in -- a journey that should not be more than 15 mins.
Beautiful room, with everything I could conceivably use.
Stayed in June 2024
Reviewed: 16 June 2024
Shirley
Hong Kongonly one restaurant
spacious and clean room
Stayed in May 2024
Reviewed: 9 June 2024
Yenting
TaiwanA bit high cost
Cleanness, kind clerks
Stayed in June 2024
Reviewed: 29 May 2024
Ivan
AustraliaIt's a bit far from other buildings, shuttle bus available but take a bit too long to wait
It's new and great customer service
Stayed in May 2024
Reviewed: 26 May 2024
Tam
AustraliaCan’t fault it at all
I never review hotels, this is by far the greatest place I’ve stayed. We have high standards of hotels and this one was perfect in every way.
Stayed in May 2024
Reviewed: 21 May 2024
Hilliard
Hong KongStaff still getting trained. I asked for a charger at the counter and they didn't understand, and then couldn't fulfill my request. Eventually I was told to go to another floor of the convention center and there were charging desks there. Also, the access to the outdoor pool and shopping isn't convenient. It would be great if you were attending a conference or concert, but for a getaway/vacation, the location is a bit off the beaten path.
The decor is really cool. Not your typical hotel vibe, but more like a boutique hotel.
Stayed in May 2024
Reviewed: 20 May 2024
Sandysktang
Hong Kong1. Only one restaurant at the hotel, during concert time, tons of visitors making meal time stressful to get a seat. 2. Shuttle bus to Broadway too small to take care visitor during meal time.
Cleaniness, right above concert venue
Stayed in May 2024
Reviewed: 16 May 2024
Emma
Hong KongThe shuttle bus is very popular and we were not always able to get on it. The twin room beds were a little small.
Super modern with nice design finishes. Everything was very clean. Friendly staff. Loved being able to use the Galaxy pool.
Stayed in May 2024
Reviewed: 14 May 2024
Marina
Hong KongVery new, comfortable, clean, food is great!
Stayed in April 2024
Reviewed: 5 May 2024
Damba
MongoliaThere was noisy random sounds coming from the above floor and it was difficult to sleep.
I liked the view and the behaviour of the staffs. The room cleaning was standarized and tidy.
Stayed in April 2024
Reviewed: 5 May 2024
Anthony
New ZealandRoom was clean and a nice size and easy access to the parisian poker room.
Stayed in May 2024
Reviewed: 2 May 2024
Mei-yee
Hong KongIt took one hour to check in. The breakfast serves in the restaurant needs improvement. I have to wait for 30 minutes for my coffee.
Spacious room, free cup noodle, and a box of cookies for guests in the room. You can also take away the slipper.
Stayed in April 2024
Reviewed: 2 May 2024
Meri
Hong KongI heard there is normally a long queue for the breakfast buffet so we had to wake up early to be there before 7am.
Free access to Galaxy pool!
Stayed in April 2024
Reviewed: 1 May 2024
M
Hong Kongservice was slow and rude, inefficient and unfriendly. location is off of main area. about a 5 min walk to galaxy but quite inconvenient with shuttles.
nicely decorated and spacious room, complimentary mini bar
Stayed in May 2024
Reviewed: 29 April 2024
Doug
United StatesThe check in had a very long line. Perhaps more check in agents?
Very nice and clean and new!
Stayed in April 2024
Reviewed: 29 April 2024
Justin
Hong KongBreakfast line can get long, go early.
Good breakfast selection, shuttle to resort deck.
Stayed in April 2024
Reviewed: 27 April 2024
Bernardo
PortugalGreat breakfast, loved the ham and the vegetable juices, would return just for that! Also loved the relaxing eye blinds, will buy a bunch of them to use at home!
Stayed in April 2024
Reviewed: 15 April 2024
Andrew
Malaysialocation is not convenient as tourist.
Good service and friendly staff
Stayed in April 2024
Reviewed: 10 April 2024
Ciaran
China1 hour wait to check in, minibar was not restocked each day.
The room and standard of cleanliness. Good quality bar and restaurant. Staff very nice.
Stayed in April 2024
Reviewed: 9 April 2024
Michael
United StatesIf I’m being very picky the check in lobby is in a strange location. Need more food options
Rooms are fantastic, staff is very friendly and the property is kid friendly!
Stayed in April 2024
Reviewed: 5 April 2024
Janire
GermanyNone
Everything, staff was great and food was good good amenities
Stayed in April 2024
Reviewed: 1 April 2024
Jian
United StatesLocation
New,clean
Stayed in March 2024
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