It is like a cultural experience. Very interesting if you are for the first time in Japan. The hotels is good. We liked dinner and onsen alot.

Stayed in May 2024

Great location, in a quiet area but close to public transport in Hakone! The staff was so nice, the facilities were great, especially the private onsen. It was a relaxing stay!

Stayed in May 2024

Western breakfast is not provided

Private bath

Stayed in May 2024

Arriving by train was just a bit confusing (There was a shuttle, but I Wasn't sure how to find it at first!). I was not sure what activities to do in the area.

The meals were fabulous. The onsen was lovely. The staff was super helpful.

Stayed in April 2024

Nothing really I just don’t give 10/10 to anything..;)

It was a lovely place to unwind not much around tho

Stayed in April 2024

Long uphill walk from town, no showers except in public bathhouse (I didn’t know ahead of time and it was uncomfortable).

Quiet, private baths ($), different experience, meals!

Stayed in April 2024

A little bit faraway from attractions around, the Japanese breakfast is not so good (dinner is cool !), the hotel is a little bit old, and not so clean as Japanese ryokan should be usually… and a part of the personal is not so friendly … but another part is kind…

Nice private Onsen, Japanese Dinner good (not excellent but good..!). It’s really a good value (100€ each / 200€ for a couple, for a big room / dinner / breakfast / private Onsen 1h).

Stayed in March 2024

Nothing. I like everything

The location near the cable car. The food very very delicious The room very comfortable There are Onsen and massage chair too The enviroment is very quiet

Stayed in January 2024

There was no dinner option at the hotel and only one restaurant open in town. We asked why we couldn't have dinner in the hotel and he said there wasn't enough space for everyone in the hotel to dine despite it being advertised as a place with a dinner option.

It's a cute hotel, the private onsen was nice and the robes and slippers were a lovely touch. The rooms are large and the outside shower was lovely.

Stayed in October 2023

The room only had a toilet and sink so no private option for showering, however the private onsen is a good and fairly priced alternative. We didn't see any information that vegetarian menus are an option so at the first dinner all of us got the normal menu, however when mentioning it, it was possible from the next morning onwards for our friend who was vegetarian. The food itself is very fish heavy, I personally didn't like it, two of my friends loved it.

The private onsen (3300¥/45min) was a really cool experience and totally worth the money, the room itself seemed older but in general as expected of a traditional Japanese stay. The food (dinner and breakfast) had a great variety and were more than filling. Free drinks were provided in the lobby until 7pm and prices at the vending machines and gift shop are also fair.

Stayed in October 2023

Good onsen at a reasonable price.

Stayed in October 2023

All good

Massage chairs were great to use. Nice room. Clean.

Stayed in September 2023

I have uncomfortable feelings when the gentleman of front desk asked me to self-check in and then disappeared. No one gave me room keys and room info till I found a key needed. And the second morning, front desk mistook my breakfast time and call me 2 hour earlier in the morning(7:00AM), and then rudely said SORRY and hung up the phone.

Onsen was good especially the private one (got to pay and reserve in front desk); I like the lobby as it’s pretty much the same as I imagine-quiet, traditional style and with good facilities.

Stayed in October 2023

Friendly staff, good food, comfortable facilities

Stayed in October 2023

The slope and stairs leading up to ryokan entrance. A torturing path with luggage.

Onsen & the meals were outstanding!

Stayed in September 2023

My wife had been hesitant about about public baths so having the option to reserve a private bath was great for her and she really enjoyed the onsen!

This was the quintessential ryokan experience for foreigners and we really enjoyed it! From the onsen to the yukata to the dinner/breakfast and the awesome tatami mat rooms, everything was a great experience! The staff were super friend, patient and helpful despite our limited Japanese language skills.

Stayed in September 2023

Not many dining options around the area.

Accessibility to the cable car and ropeway. Beautiful serene location.

Stayed in September 2023

It would be nice to have checked with guests for any allergies at check in, as one dish had peanuts. Also, the onsen is not very hot, and no hot water from the sink in the hotel room.

The hotel is situated at a very convenient location - 2min walk from Naka Gora station and it offers shuttle services from Gora station. Google map doesn’t show the most convenient way of getting there so we were intimidated at first, but turned out if you buy the Hakone free pass and take the cable car, it’s only 2min walk from Naka Gora station. We enjoyed the onsen, the free yukatas, and the traditional dinner and breakfast. Very good service and free coffee and sake at the lobby!

Stayed in September 2023

Location is ok. For upcoming travelers, make sure to use the Hakone Ropeway from Gora station and disembark at Naka-Gora station. Easier. U can also use bus but like me but i missed my stop and need to bring the luggage after that 😅

Friendly staffs! Facilities are decent but the breakfast and dinner is superb!

Stayed in September 2023

Walking up the steep hill from the station

Lovely room looking out into the trees. Onsen was very relaxing. Had a delicious vegetarian breakfast.

Stayed in September 2023

The property feels a bit dated - holes in the wooden bath tub were filled in, there was a leak in the corridor. The price felt a bit high for the overall state of the property,

The dinner was amazing; the staff were incredibly helpful and we enjoyed the amazing view from our room, the outdoor bath and the private onsen. The dinner was delicious.

Stayed in August 2023

We had to set up the futons ourselves. Usually in traditional ryokans the beds are done by the time we finish dinner.

The meals, thoughtfulness of meal for kids, the choice of yukatas, the comfort of the room and baths.

Stayed in July 2023

Nothing to dislike, but it would have been wonderful if the onsens were larger.

The location was so convenient. Close to the rope way and walk able distance to the train station. Large clean rooms and what can one complain where there is free flow of alcohol at happy hour.

Stayed in June 2023

no

outside hot spring, dinner menu, main lobby decoration, beautiful hotel clothes

Stayed in July 2023