Everything is good

Stayed in May 2024

Nothing

The place is very welcoming and cozy. The staff is super attentive and helpful. The room is equipped with 3 onsen baths which are fantastic. Breakfast and dinner are excellent and allowing to experience the variety of Japanese cuisine (though the amount of food is really really huge).

Stayed in June 2024

Because of it's location, there's some insects here and there, but if you don't mind, it is OK.

The team of staff was very friendly and helpful. The location is not that far from the town area, it is very tranquil and in the room, can have a great view of the mountain. The food was excellent! Definitely much more and better than I expected. The room was big, comfortable and the private onsen was very pleasant and welcoming.

Stayed in May 2024

The 3 private onsens! One indoor and one outdoor. Also the breakfast and kaiseki dinner was amazing. Although it is our most expensive hotel, it was really worth the money. And they will pick you up and drive you to the station, so you do not have to worry about the distance to the station.

Stayed in May 2024

None

Beautiful view. Excellent service. Wonderful meals.

Stayed in May 2024

The staffs and the food

Stayed in April 2024

Was all lovely

Beautiful room with lovely private outdoor onsens. Excellent dinner and Japanese breakfast.

Stayed in April 2024

Everything!!!

Stayed in April 2024

Simply amazing. I don't think I ever was this thrilled to stay anywhere. - Villa with a private onsen with great views over Yufuin. - Water in the onsen makes your skin silky. It's hard to describe, but it is the most pleasant feeling. - Great dinner experience. Prime Yufuin-raised marbled beef just melts on the tongue. AMAZING staff! They made me feel like I am at my second home rather than staying in a hotel. And they are so helpful! My partner was having a birthday, and I asked them last minute if they could take care of buying some flowers and decorating the garden/onsen with sakura tree branches. (Of course for an additional price). They did it discretely while we were away exploring Yufuin, and just transformed the place. It was a magical experience. Never before have I been so grateful to resort staff.

Stayed in April 2024

Nothing!!!

The room is very spacious, the private hot spa is right outside our room on the terrasse, with a beautiful view of Mount Yufu. The public one is also very beautiful! The meals are delicious. Thank you for the pick-up and drop-off! Very considerate.

Stayed in February 2024

The photos of the rooms were a little deceiving, The building is a slightly run down and in need of some repair.

Loved the private Onsen, The staff were very helpful and very friendly We had a wonderful relaxing stay The food was absolutely delicious

Stayed in February 2024

Nothing

Friendly staffs, multi-lingual — many nationalities Cozy ryokan Nice owner coming to greet every guests Delicious dinner, with generous portion (unlike many other kaiseki meals from other ryokans) No fancy public area, but the room was very comfortable A bit far from town, but the hotel can pick up and drop off at the station

Stayed in January 2024

-

It was a wonderful experience way above my expectations, room was clean, spacious and comfortable (i wish i have home like this :D). View from the room was amazing, straight on Yufu mountain relaxing and breathtaking especially when taking morning bath in open air private onsen in the room (there were 3 onsens in room). Dinner and breakfast were very exquisite, it was real ryokan experience for me in a very luxurious environment . Staff was very kind and helpful, it makes you feel like you don't want to leave.

Stayed in November 2023

An amazing stay, the staff were friendly and the room and baths were perfect.

Stayed in November 2023

Good Service 👍🏻

Stayed in December 2023

Room with private onsen was amazing - 2 different types of outdoor baths - very hot and hot. There is a small indoor one but I dont know why anyone would use that one. Room was huge - unnecessarily large for 2 people. The dinner and breakfast was wonderful. Staff spoke relatively good english. The value of private onsen + full board is unmatched

Stayed in October 2023

Food was exceptional. View from room was also very nice. Staff were attentive and friendly. Enjoyed my stay.

Stayed in November 2023

For me, the foods a bit salty.

Overall is good. Got pick up service from JR Yufuin station to hotel.

Stayed in November 2023

We had a bit of trouble finding the hotel as there was another, accommodation nearer down the hill. However we were guided by that accommodation to drive further up and were greeted warmly by the staff who helped bring our luggage into the ryokan and also drove our car to park on our behalf. Amazing hospitality from the bosses and staff! Some of their staff could speak English and Mandarin so no issues for international tourists staying here. When seeing someone in our group having difficulty walking, they immediately helped to hold them steady during the walk to the room and provided a higher and studier chair than the usual Japanese chair for ease for sitting. Two thumbs up for the attentiveness. Room was great, nice and warm with the aircon working well. Absolutely clean including the two private hot springs in our own room. Would recommend anyone interested in a ryokan experience to come here!

Stayed in November 2023

Schedule of meal may be not much flexible, it would be better if timetable is more relax.

Room and facilities were well prepared. Food quality was great. Staffs were friendly and very helpful.

Stayed in November 2023

Nothing

The boss of ryokan and all the staff are very nice, staff can speak Chinese or English, I can still enjoy Kaiseki at night and in the morning; The room is tradtional Japan style and enjoy the private furo inside your room; the whole ryokan gibes me a feel of private garden; When I check out, the boss will take a photo for me and print it as an Polaroid; I was sent to Yufuin Eki by them, I feel so warm and thankful

Stayed in November 2023

Spacious

Stayed in October 2023

The public private onsen could have been hotter. It's quite lukewarm

In Room onsen

Stayed in September 2023

Privacy, hot springs, food…

Stayed in September 2023