My husband and I had a lovely relaxing weekend staying here for 2 nights. We opted to have both breakfast and dinner. The service and the food were outstanding. All in a beautiful location. It rained on our second day but there was still plenty for us to do and lots of time to read.

Stayed in June 2024

Beds could have been a bit more comfortable - pillows were uncomfortable (they were like bean bags).

Personal service was great. Onsen a plus. Great location.

Stayed in May 2024

Nothing, our favourite accomodation in Japan

We loved it all- setting, rooms, onsen, the food! Lovely staff. A delightful stay

Stayed in May 2024

They speak good english. Great kaiseki & service. Wonderful private bath.

Stayed in June 2024

The location is absolutely gorgeous and the staff was very accommodating and friendly. We reserved a room with a private onsen and it was amazing. The onsen has a view of a beautiful garden and forested hills. Also a very short walk away from the lake and bus station. The kaiseki courses were delicious. We loved our stay here.

Stayed in May 2024

There is nothing at all that we didn't like. The only thing to be aware of is that the mattresses are quite hard, but that was expected. The amount of food may be overwhelming for those not used to kaiseki, but for me it was heaven.

The hospitality and food were nothing short of exceptional in every regard. We had a room with private onsen, which was just magical, especially at night. The food was locally sourced and beautifully prepared and presented. I can only highly recommend a stay in this wonderful place. The only regret we had was not asking if we could purchase the yukata we were given during our stay, as they were so comfortable.

Stayed in May 2024

An all-around exceptional and unique experience, from the gracious staff to the beautiful food and elegant accommodations. The private onsen is quite magical. With any luck, I'll return in not too long. It was amazing!

Stayed in June 2024

Attentive + courteous staff members, high-quality + seasonal breakfast and dinner, tranquil + beautiful property

Stayed in June 2024

The breakfast was not at the same quality as the dinner the evening before and we found it somewhat disappointing.

The staff were exceptional and the kaiseki dinner was exquisite.

Stayed in June 2024

The property was absolutely gorgeous and pristine. The atmosphere was so tranquil and peaceful.

Stayed in May 2024

Great bedroom super nice people

Stayed in May 2024

There wasn't much we didn't like. As Americans we felt like we were being fretted over, but I guess that's how a stay at a Ryokan is supposed to be.

The staff treated us so well. The room and private onsen were beautiful. The dinner was the best thing we ate in Japan, and we got to try a lot of unique food we didn't see elsewhere in Japan.

Stayed in May 2024

The attention to detail was amazing. We were also given a lift to the hakone shrine which was amazing. My friend left something in the van, we had no phone number to contact the hostel so my friend walked back and they kindly gave him another lift to the shrine.

Stayed in May 2024

-

Everything.

Stayed in May 2024

There are only tea making facilities provided. If you want coffee you have to order it.

Breakfast and dinner are served in your room There is a private Onsen in addition to the public one The inn is set in a beautiful Japanese garden

Stayed in May 2024

Nothing!

Impeccable service from beginning to end. We felt like we were treated like royalty! The private onsen in our room was amazing. And the food, both the kaiseki dinner and breakfast, was so delicious and beautifully prepared. We also really liked this part of Hakone, next to Lake Ashi, where we could walk/run along the lake and see the views of Mt. Fuji and the Hakone Shrine. Our stay was just the relaxation and pampering we needed after busy active days in Kyoto and Osaka!

Stayed in May 2024

Nothing. It was one of the best stays we’ve ever experienced.

From the moment we checked on and spotted Mt Fuji while sipping tea in the reception room, we knew this was going to be a one-of-a-kind experience. The staff are so kind and attentive, the rooms are huge and beautifully designed, the cuisine is amazing and bountiful, and our private in-room onsen facing a meditation garden was something out of a dream. Best of all was our host, who served us meals in our room. She was an absolute delight who clearly took pride in her duties. When we left she kept waving and thanking us until our car was out of sight. This was truly a perfect ryokan experience.

Stayed in May 2024

Slightly dense for an onsen resort, privacy issue is a bit bothering which you could see other rooms at your window and even at your in-room private onsen (there are curtains though), guests from other rooms could see you on your pathway to your private in-room onsen, or even could gain access through a common garden to your onsen even though there's signage reminding forbidden entry to the garden. Location is remote with an almost-one-hour bus-ride from the train station, while the check-in time starts from 3pm but "practically ends" at 5pm (the cut-off time to meet in order to enjoy the dinner included in the half-board package). The dinner could be made better with a larger portion and variety of food.

Cozy. Quiet. Relaxing. Perfect customer services offered by the staff. Interior design is a great combination and balance of traditional appearance and modern facilities.

Stayed in May 2024

I didnt like the departure. Our stay was too short 😆

The breakfast and the dinner were exceptional. The staff is very kind and attentive. The onsen is a must.

Stayed in May 2024

It is a wonderful traditional ryokan, just bellow Mt Fuji. Amazing garden, five-star food quality, and most of all, extremely nice staff. Two onsens, you can try both as they change man/woman twice a day. They also have a private one, but didn't try.

Stayed in May 2024

I wish we would have stayed longer.

We were attended to by Sabina and she was amazing! From beginning to end we were comfortable and taken care of. The onsens were beautiful, clean, and very serene. The gardens with the koi were so tranquil. The food was amazing and delicious. Being immediately greeted with matcha was amazing! Our room was immaculate and we had a great view of Mt. Fuji! I recommend this place to anyone and we will be back.

Stayed in May 2024

Minor - but no usb chargers so take your adaptors!

Good location - close to port and buses Excellent service Great onsen choices Excellent informal kimonos to wear during the stay All amenities provided

Stayed in May 2024

First I had to admit that we were late for 15mins to check out our room. This was normally not a problem in other countries but I couldn't tell whether it was a problem because the staff/hotel were very time sensitive or just because we were foreigners or just because we didn't look wealthy and spend much. The lady serving our room was super kind but the lady in the reception was very much a different person by the time we checked out.She made a first call at around 5min after checking out time and I answered we were on our way, and I had to hurry everything. I should have asked whether we could pay a bit to just be more relaxed at check out but I didn't. And when I finally arrived at the reception she pointed me to the clock and said normally we needed to charge sth sth, and I said sure. But she didn't charge in the end which I didn't understand. And it was a heavy rain at that time and we didn't have an umbrella and our room lady said earlier reception should bring us an umbrella. However the lady in the reception didn't feel so. And was very unwilling to move and finally brought an used 711 umbrella and said this one was used and you didn't have to pay. Again i would wonder what was causing such a shifting attitude. Did we not pay enough? Was it simply just because we were not checking out quickly enough? Could she charge a bit late checkout and not cause so much emotional things I would be even happier. This caused quite some trouble for us for our later days traveling in Japan and I had been thinking a lot about what went wrong. We definitely need to be more aware of time and not cause trouble for others but still I feel it was quite disappointing for getting such a kind of service in a supposedly nice traditional hotel.

Everything was awesome except for the check out.

Stayed in February 2024

Excellent stay that exceeded our expectations. The hostess was wonderful and attentive and made our stay so special! 10/10 would recommend

Stayed in May 2024