The bed is too hard for me.

Very good location. Walking distance to Ginza and Tokyo Station. Next to the subway. Many restaurants to choose in the neighbourhood.

Stayed in March 2024

The room is very small

There is laundry facilities and an onsen

Stayed in April 2024

Upon check-in, the front desk offered us other types of pillows for our rooms, but by the time we returned from the restaurant, none were left. The pillows in the room were somewhat strange and we didn't like them. Also, we asked if we could have connecting rooms early on and while we had 2 rooms next to each other they didn't connect (although one of our rooms had connecting door to another room).

The facilities were plentiful, and while the size of the room is relatively small (even by European standards), it was clean, quiet and comfortable. Tokyo train station is just a few steps away, so it was perfect for an early Shinkansen departure the next morning. I highly recommend the breakfast, which had everything one could wish for, for a very reasonable price.

Stayed in March 2024

No opening windows

Breakfast

Stayed in April 2024

Small room. i think it's a bit expensive. but i think almost every hotel in Japan has smaller rooms than other countries. not sure. this hotel is a kind of business hotel, that can be a reason.

perfect location, nice staffs, good facility.

Stayed in April 2024

It was all good!

The location is great, very close to the Tokyo Station. Rooms are cosy (as Japanese rooms tend to be) but didn't feel cramped. Lots of vending machines around, and a DIY laundry room as well. Happy hour in the lobby every day too!

Stayed in April 2024

Room was VERY small with virtually no storage space. (Two wall coat hangers; bed took up90% of room.) Had 1 pillow for 2 people filled with plastic peanuts. (Must be a common complaint as there was a room next to the front desk filled with 4 or 5 types of pillows.)

Good breakfast. Free bar in late afternoon. Friendly, efficient front desk staff. Bathroom sufficiently roomy and comfortable.

Stayed in April 2024

Most staff at reception did not speak English. Rooms are very small. I had to sleep with one child in a room while my husband slept with the other in a separate room.

Excellent location, near Tokyo station.

Stayed in April 2024

Super small rooms

Location, amenities

Stayed in April 2024

The welcome lounge is great for trying the different Japanese drinks as welcoming drinks for the hotel guests.

Stayed in April 2024

Room was small, but that's Japan...

Small but comfortable room, great breakfast, good location. Loved the alacarte pillow selection (when it was available)

Stayed in March 2024

The room was very small but I was expecting this. The provided pillow was a very hard ?bean filled pillow (it didn’t seem to have any soft stuffing in it, just a hard dried beans like filling, like you get in heat bags). There was the option to select a pillow from the ‘pillow bar’ near the foyer in addition to the one provided, but unfortunately they don’t seem to have enough pillows for all the guests! On the first night we could only get another hard ‘bean’ filled pillow, so I slept on the one we had and my son slept without a pillow as he couldn’t get comfortable. Luckily, the following day I got in early and selected a nice pillow that suited my needs, but I heard someone else being told later that day that there were no pillows at all for them. It surprised me that they didn’t cater enough for all guests.

The location was fantastic, right near Tokyo JR station and many metro and bus stops within easy walking distance. The staff were lovely and very helpful and used text translation when needed, to make sure we understood things. They were very appreciative of our attempts to speak Japanese, especially my 7 year old son saying good morning, thank you, and goodbye. It was overall a lovely stay.

Stayed in April 2024

It was very close to Tokyo station.

Stayed in February 2024

Good location

Stayed in March 2024

Nil

Location

Stayed in April 2024

Small bathroom, but that is normal for hotels in Tokyo

Close to Tokyo station

Stayed in March 2024

Maybe the room was a little too small, though probably ok by Tokyo standards

The location - a short walk to the bustling Tokyo Station and vibrant Ginza The toiletries like the organic shower, shampoo and conditioner range (including the packets of body lotion, serum, toners, hair treatment and etc we could pick downstairs) The pillows we could choose according to preference The welcome/night cap free flow of drinks The digital key The smart check out (no check -out required) The daily towel change The cleanliness The laundry The public onsen

Stayed in April 2024

Rooms were small. A little hard to move around with full size luggages.

Close to train station, food, shopping; clean; laundry dryer dries well; free drinks; free laundry soap; very helpful staff

Stayed in April 2024

I found my room uncomfortable, stuffy and with no light. Also found mattress not so comfortable and pillow even less. Room is small

Very convenient, quiet and safe place. Friendly welcome , nice welcome drink and great to have a public bath. Good idea to let guests choose their pillows

Stayed in April 2024

Perfect location, clean, friendly.

Stayed in April 2024

Small rooms, but it is understandable in Japan

Location, cleanliness, happy hour everyday

Stayed in April 2024

The room could have been bigger!

We didn’t have breakfast at the hotel

Stayed in March 2024

bed, too soft

good location

Stayed in March 2024

Nil

Convenient location , opposite Daimaru, cross the road, no stairs easy for travellers with luggage. Accommodating staff including BF and cocktail staff .pillow is firm and good too.

Stayed in April 2024

Rooms are so tiny, was not enough space for the luggage. The bed was a little bit outdated

Very convenient location and excellent personnel and level of service

Stayed in March 2024